Hotel Spatz

I do NOT recommend this place at all. The customer service was lacking; Samil was not friendly or helpful. They only provide towels for the shower and do not offer hand or face towels. The glasses given for drinking were filthy, as was the shower, which had a broken showerhead that was just hanging from the hook. The toilet was cramped, and the third person in our group had to sleep in an uncomfortable hospital-like bed. Additionally, the location is not near any tourist areas. From the train station, it took about five stops to reach the "hotel." When we mentioned we were staying at Hotel Spatz to some people we met on the bus, they said it was more like a motel. The hotel is situated next to a busy road, making it quite loud in the evenings. They provided us with an electric fan, but there is no air conditioning, and July is a very hot month. We also had to carry our six pieces of luggage up two flights of stairs. They did provide coffee and sugar in sachets, but the electric kettle was filthy. No coffee machine. The room was extremely cramped, leaving little space for three people and our luggage. On the positive side, the water pressure in the shower was great. The bus stop is directly in front of the hotel, which is convenient for catching the bus quickly, but it also means that we hear the noise of buses and cars in the morning and evening.o meant that we heard the noise of buses and cars in the morning and evenings. Good luck to future guests—you have been warned!

Friendly staff, a bit out of old town. Clean basic rooms. No air conditioning in summer was hard

I could get transportation to and from the city and train station without any problems and it was just outside of the hotel! Hiwever, any gricery store, pharmacy, or laundry services were in the neighborhood. The breakfast was goid with a selection.

Property location doesn’t have any nearby Coop, Migros or any of major convenience stores. Bathroom needs renovation and shower space is pretty low standards along with curtain etc. Overall strictly average place considering beds were good. There is no elevator so you require to pick all luggage on all floors.

We were notified upon check in a shower door was removed as a recent guest broke it. The manager offered to give my family (3 of us) free breakfast for both days of our stay which was more than fair and appreciated (I did not ask for anything)! I am grateful for the hospitality and generosity that was extended to us. The area is less than a mile from the center of old Luzern and we walked. The area is quiet and safe so this was not an issue.

Very convenient with bus stop right in front of the hotel. NO air conditioning!!!!!

It’s what you expect from a cheaper hotel. Did the job for the quick one nighter

The property had no A/C and our room never cooled down. We even had the windows open to help cool it down, but the traffic was so noisy all night we could barely sleep. There were not many dining options for dinner within walking distance of the hotel.

As pointed out in other reviews, be aware that there is no AC. It can get very hot at night. The lack of AC aside, the hotel holds a good standard. The staff is very friendly and the walk into the city center is nice and short (15 minutes). You also get a free pass for the buss. All in all, a nice hotel, but very varm at summer time.

We got to the hotel and we were locked out. we called the emergency line and the agent said we werent on the guest list. The room is over $300/night and we couldnt get in.

It felt like the heat was on the entire stay. No small AC units or fans.

Staff was friendly and had 1 of 2 rooms ready early so we could store luggage and freshen up after the long flight. We did not try the breakfast.

I strongly recommend against staying at the Hotel Spatz. Unfortunately, though the hotel sppears quaint on the outside, it is very poorly maintained on the inside, and has a below-average dining area inside. The room was dirty, extremely hot, and had very little noise insulation. Additionally, the management is seemingly crooked, as I was issued a extra fee upon arrival for staying there with my wife, as if an extra person really requires a 70 franc charge. It seemed to be thought up just to make a cheap buck. Again, I strongly recommend against staying here because there are much better options in Lucerne for similar or better prices, and you will not have to suffer through this place.

Excellent location, staff and comfort.

Samir at the front desk was incredibly helpful and a great ambassador for the hotel. The location is just OK (15 minute walk from the real city center) but free public transit runs all the time. Property is clean and rooms are airy with great windows.

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Decent hotel right on the bus line to downtown. Had a parking lot, one of the few in the city, but best for small cars!

There is a faint drain smell in the building and room. However, the customer service is excellent! There is no supermarket nearby, but there is a restaurant conveniently located opposite the hotel.

Lovely hotel with friendly helpful staff and nice communal area. Parking is available but due to location and layout some spaces are rather tight. Stayed with my three kids in family room on top floor. Large room with lots of space though room had two double beds instead of advertised four singles. No lift so had to carry suitcase up a reasonable amount of stairs to room. Really convenient for bus to Lucerne and beyond as stop right outside hotel. Would recommend to anyone.

Great place. Highly recommended

we loved our stay here!! So charming and comfortable. Would definately recommend.

Not a great location, property was quite dirty and the room had a faint drain smell.

The safe were friendly and helpful, frequency and convenience of buses excellent

Room was big enough for four. The bathroom spacious. Check in easy. No elevator. No AC, but the windows open making it cool at night. 20 min walk to chapel bridge. Bus stop outside the door. No laundry on site.

My stay at this boutique hotel was an absolute delight! The property is small, quaint, and impeccably maintained, offering a welcoming atmosphere. The staff were incredibly kind and attentive, going above and beyond to make me feel at home. Their warm hospitality made my experience even more enjoyable. If you're looking for an escape with exceptional service, this is the perfect spot. I can’t wait to return!

Very friendly staff, bus stop is in front of the hotel entrance. Good location.

Shower curtain dirty but the rest of the room was clean and tidy.

Super helpful staff! Great location, across from bus stop and beer garden.

Samer at the front desk was the best! He definitely went above and beyond more than once for the enjoyment of our stay. He even went as far as riding the bus with us and showing us which stop to take! (It happened to be the same bus he was taking but still, we were very grateful). The hotel was conveniently located for our needs and the beds were comfortable and clean. It was just right!

Great stuff, friendly and helpful. Clean and convenient location. We got instructions and used our reservation as tickets from the train station to the hotel

Big room, nice shower, great staff. The noise from the corridor is heard from the room. The rest is great

Short weekend trip to Lucerne. Front desk was quick and friendly to get me checked in. Room is quite cramped and bed is extremely firm. Bathroom was relatively clean, but one can see damage near the windows and marks on the bedroom walls. Conviently located near the bus stop. Good for the relatively cheap price. A decent stay, moderately clean, but not very comfortable.