L'Univers Arras by Elema Hotels ex Hôtel de l'Univers Arras

Great location and traditional styling

Dated and not really 4*. Parking is at extra cost. No aircon and worst was room 118 view as shown on pics. Hotel were apologetic about lack of view when booking stated city or courtyard view! See pics. All very dated but super comfy bed and lovely staff

The central location of the hotel and the helpful and friendly staff were wonderful. A welcome bonus is that one even gets to choose from a several types of pillow for the night.

The elevator does not extend to the top floor.

Would have liked air conditioning

On the very big upside, the location together with the (very tight) parking is probably the best in Arras and makes up for a lot of the shortfalls

The room and most of the building was average and a little old fashioned and tired. Never seen beds made like this with bedding on top of the mattress? There were nowhere near enough staff and the poor chap that was there on his own when we arrived was run ragged trying to organise Parking, Check in and run the bar so at the same time - so none got done well - not for his lack of effort. The Bar was never run particularly well due to too much staff multi-tasking, and the poor chap in his third week was trying to serve dinner to our group of a18 and run the bar. he did an amazing job, but we all felt very sorry for him. Breakfast was ok, but kept running out and was not well attended or restocked. No working Gents toilet in the restaurant was not very impressive.