Holiday Inn Express Arras by IHG
Top rated by guests





8.4Excellent
(2,661 Ratings)
"Flexible check in and very helpful and friendly staff"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Holiday Inn Express Arras is located in the city center, opposite the train station. It offers air-conditioned rooms, a bar and 24-hour reception desk. Free Wi-Fi is available.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.4Excellent
(2,661 Ratings)
"Flexible check in and very helpful and friendly staff"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Location was very handy.
Car parking for EV was handy.
Easy to find.
Staff were lovely.
Lighting in room was poor.
Breakfast was a joke. It was chaos with everyone arriving at the same time and no tables free. No food available so we queued for 10 mins for a small croissant. Lack of staff clearing tables. We had to stop off to purchase breakfast on the way home, which should have been available and included in the price. They need to have a breakfast manager welcoming and seating people and they need to book people for breakfast and stagger seating.
10.0 / 10.0
Flexible check in and very helpful and friendly staff
Nothing. Our stay was great
1.0 / 10.0
Terrible staff
Everything
9.0 / 10.0
Good hotel Good breakfast. Great parking.
Nothing
8.0 / 10.0
Loved the location and size of the room and the nice Christmas touch especially the lights in the hallways. The rooms were well equipped and had a kettle and hairdryer and bathroom had toiletries and the bed was comfortable
8.0 / 10.0
Breakfast was excellent.
Hotel was short walk from the centre of town.
Staff were exceptionally helpful.
Hotel was new and very clean.
8.0 / 10.0
Well located and underground parking in a public car park under the hotel. You had to pay the hotel for parking at a reduced rate. The room was pleasant comfortable and clean. The staff were very friendly and helpful. Breakfast good and plentiful.
Nothing
8.0 / 10.0
Everything was as expected.
Charge for parking. We were informed it would be €12 for underground hotel parking, although I had requested parking to be included when booking. Advised not to park in the Public car park behind Hotel as it was municipal parking and we would be charged €20 so I would be receiving a discount by using Hotel car park. As it happened for reasons of sat nav direction I ended up back in Municipal parking and was charged only €5 for the entire stay.
Also there was no restaurant in the hotel for guests to have a proper meal only titbits/snacks not good enough for travellers after a long journey from Germany.
Also there is a terrible odour either from sewers or in the building hard to tell its origins!
10.0 / 10.0
Largest room we had in Europe! Quiet, clean, large shower, and comfortable bed. The breakfast was good and we were right beside the train station. The desk agent also helped us arrange for transportation to Vimy Ridge. A nice walk to the town square.
9.0 / 10.0
the multi cultural breakfast
9.0 / 10.0
Location of the property well positioned beside train station and within easy walking distance of town centre. Stayed here on many occasions and would recommend it.
10.0 / 10.0
Location
Lots of renovations going on
10.0 / 10.0
Convenient location, comfortable rooms, good breakfast and friendly staff
Nothing could have been better for this group on this trip.
9.0 / 10.0
Location was very good .....10 mins walk to main squares in town.
Room was very good with clean comfy beds and towels were changed each day.
Walk in shower was very pleasant.
Difficult to find car park under hotel due to road closure.
Some confusion about car parking ticket. We did not realise it had to be verified at reception before
going down to the car park.On one occasion the ticket machine did not accept the ticket so we had to ask the
attendant to open the barrier.
8.0 / 10.0
Clean , tidy and relaxing stay in good location.
Location
10.0 / 10.0
Great breakfast, good facilities for the kids. Good location.
8.0 / 10.0
Very clean and staff were friendly
Parking is extra but not exorbitant with nearby underground car park
9.0 / 10.0
Helpful staff. Good bar area. Breakfast had hot and cold. Plenty of space in room. Good shower. Comfy beds - nice big pillow. Car park under the building. Short walk to the city centre.
It was a bit awkward getting to the car park due to one way system and roadworks.
7.0 / 10.0
Staff very helpful, good breakfast, large room
Scented cleaning products are very irritating
8.0 / 10.0
Very Spacious room
Staff was friendly and efficient
Shower
Breakfast was below expectations (given the prive we paid)
Parking garage entrance - not related to the hotel itself, but entrance was not easy to find due to road constructions and the entrance of the old parking garage was small and damaged a wheel of my car… maybe ot is my bad driving skills(?). As mentioned not lhing to do with Holiday Inn but the guests should be very careful here
9.0 / 10.0
Hotel was typical of a Holiday Inn Express. Comfortable, clean and with a good bar and breakfast. Location for the town Squares of Arras are good to by foot.
Parking for our motorcycles was free (cars charged) but the parking whilst feeling pretty secure is underground in a car park open to the public, whilst Holiday Inn (and the Mercure Hotel) have designated areas it does mean I don't see it as 'on-site private' (and it may not be they advertise it as so, just making it clear). There is access to the hotel direct from the garage by lift though
7.0 / 10.0
Good breakfast (proper croissants!), gluten-free options provided. In the room the air conditioning was good and the shower was clean and good standard.
Secure parking for motorcycles
10.0 / 10.0
Truly exceptional staff - especially Fanny and Wilfred = so helpful
Nice modern decor
8.0 / 10.0
Comfortable room
Parking was good
Bit of a walk from the centre of town.
7.0 / 10.0
Location was great as a stop over on the way to Calais
7.0 / 10.0
Friendly staff . Location close to station and centre square . Gym facility and underground parking ( to be paid as extra )
Useful bar on site
Breakfast wasn’t well refilled , reasonable options.
Asked for a double bed wasn’t able to accommodate this
One way system around hotel isn’t easy to navigate - a warning about this would be helpful
9.0 / 10.0
spacious room with sumptuous breakfast
Nothing
10.0 / 10.0
Room great, staff helpful and friendly
Nothing
10.0 / 10.0
Good for car travellers and within east walking distance of the centre.
Nothing- everything was as I had expected.
9.0 / 10.0
Great value hotel in central location. Very helpful staff and excellent breakfast.
Area felt a little dodgy
10.0 / 10.0
Location and car park
Nothing
4.0 / 10.0
Bed was comfortable.
I couldnt say this hotel was that dog friendly. When we arrived the staff on duty were not that helpful and shoved a dog policy under my nose. Where breakfast is concerned, they told us dogs are not allowed in the dining room and cannot stay in the room on their own. No way would I have left my dog in the dark, dingy underground car park while we were eating. However, the lady on duty the following morning was more than helpful. She explained that a party of schoolchildren were in and if they hadnt been there we could have taken our dog in. She told us to get breakfast and take it to our room. I dont know why the evening staff couldn't have explained this.
9.0 / 10.0
Spacious rooms, which were cleaned on a daily basis. The beds were comfortable. We slept very well. The bathroom had everything one would need for a short (3 night) stay and in particular the shower was excellent. The staff was very friendly and supportive. It was definitely a plus to us they all spoke english. Parking facility below the hotel was great and easily accessible. We traveled on motorcycles and we could park for free. The hotel is located just a 5-7 minutes walk from city center. Two large squares, connected by a pedestrian's area and surrounded by beautiful buildings was a nice surprise.
We selected the hotel based on positive comments about the breakfast. It was not bad at all - for example, fresh croissants every day! - but we would have appreciated it more if there was more to chose between different types of bread and sandwich toppings.
9.0 / 10.0
Clean, tidy, well laid out. Helpful friendly staff. Rooms kept clean and bed made up. Breakfast buffet very good.
Kettle in the room didn't work properly and the way it is fixed to the surface meant it was difficult to pick up. More parking spaces for motorbikes needed in the municipal car park. Main lights in the room not very bright. Couldn't switch off air con.
8.0 / 10.0
Nice hotel in a good location
It would be great if they provided clearer instructions for accessing the car park and the layout of the car park. I drove around Arrass twice as I missed it first time round the one way whilst following directions to the hotel which is further on round the one way system. Also I parked at the furthest point from the HIE access as the layout of the car park isn't explained.
Also grieved to see that rooms were going at a third of the price for turn ups one the day. Apparently the Booking.com rate is a premium rate. Didn't get any Genius benefits and the breakfast (which was good) is not optional.
5.0 / 10.0
Staff were lovely but the hotel itself was not as we hoped. The room was small and very stuffy and warm- had to go to reception for a fan. If you’re a couple needing a basic place to sleep it fits the bill. For a family it wasn’t ideal.
The stuffy room! The window didn’t really open and there was no way of getting g cold air in to the room, it wasn’t even that warm outside but it was very stuffy. Had to ask reception for a fan (they offered me two for the room so clearly used to being asked for them!) felt expensive for what you got….
8.0 / 10.0
Staff on reception were incredibly helpful, polite and knowledgeable, good first impression. Room was very comfortable, plenty of room for the family and beds were great. Good value for money. Good location as we could walk to centre of Arras in 10 minutes. Good value for money with breakfast included.
Car park was hard to find due to a road closure. Initially was directed by sat nav to a car park at the rear of the hotel which doesn't create a great first impression.
10.0 / 10.0
this hotel was perfect for my stay really just cant find any faults
nothing lovely hotel great stay thank you
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Express Arras by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Arras by IHG pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Arras by IHG?
We found 28 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and air conditioning.
