Mercure Arras Centre Gare
Top rated by guests





8.8Excellent
(1,816 Ratings)
"Nice room, comfy bed, friendly staff, great in room air conditioning and great price. Right beside the train station, what more could you want?"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Mercure Arras Center Gare is located opposite Arras Train Station and walking distance from the historic center. Quaint pedestrian streets lead visitors to the town’s famous bell tower, a UNESCO World Heritage Site.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Safe
Toilet with grab rails
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.8Excellent
(1,816 Ratings)
"Nice room, comfy bed, friendly staff, great in room air conditioning and great price. Right beside the train station, what more could you want?"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
The staff were wonderful! And the games and family friendly touches were appreciated as we were travelling with a six year old and three year old.
Better pillows needed
7.0 / 10.0
Staff, clean
9.0 / 10.0
The service was great, with beautiful decorations. The room was spacious enough with a lovely breakfast buffet.
Nothing
9.0 / 10.0
Good modern hotel with parking. I have stayed here a couple of times driving to Italy and would do so again. I liked the simple omelette and chips menu in the restaurant as after a long drive that is all you need. The hotel is well located on the edge of the old town.
Nothing.
8.0 / 10.0
Staff was approachable and helpful. The location is nice, in a quiet area yet close to the city center. The room was a bit small but overall clean and pleasant.
felt like they didn’t expect that many people for breakfast so we had to wait to end up being placed at the hotel bar. But nothing deeper than this.
9.0 / 10.0
Comfortable , dog friendly stay, walkable
8.0 / 10.0
The duvet was very thin. I was a little cold and I couldn’t find the way to work the Heating
9.0 / 10.0
Great location with parking , super quiet room and comfortable bed
The restaurant could do with more local product on the menu, an savoury option in the morning
9.0 / 10.0
Room decoration and space
Pet friendly hotel
Easy to reach in town centre
Immediate proximity to the car park
Breakfast could have been a bit more varied, especially the cooked options
Coffee choice limited
9.0 / 10.0
Exceptional hospitality.
Nothing in particular
10.0 / 10.0
Nice room, comfy bed, friendly staff, great in room air conditioning and great price. Right beside the train station, what more could you want?
N/A
9.0 / 10.0
The breakfast was a great selection. Staff great when I asked for a room with a bath they changed us accordingly
Nothing all good
8.0 / 10.0
Stayed one night on the way home to the UK. All was very good, room spacious and bed comfortable. Arras was interesting with good nighttime vibe.
Nothing.
5.0 / 10.0
Location
Minimal quality room
9.0 / 10.0
Lovely Hotel, well placed in Arras, clean rooms and a nice lot of space on the ground floor lobby areas.
Nice modern bathroom with lovely big shower.
I think the Hotel needs to state the name of the car park which is the ‘centre European’ on Marechal Foch.
In it’s description it says we have underground parking which is fine, but if like us you’ve been travelling by car around Europe for a few weeks you need proper addresses and street names, parking is the one thing you need clarity on as it can be quite stressful on arriving at a destination after a long drive and not being sure where you can park.
7.0 / 10.0
Bars, lounge areas & recepption
Hotel location was really difficult to find, not helped by all the construction going on outside. Once we knew where we were we were thrilled with location.
.
7.0 / 10.0
Lovely breakfast and secure underground parking
Not the fault of the property but a lot of construction outside made navigating to property and parking difficult
9.0 / 10.0
The Mercure staff were extremely helpful & polite.
Reception staff a pleasure & provided assistance on evening meal, places to visit/shop & lent us an umbrella as the weather wasn’t ideal.
Overall the hotel bar area, bedrooms and lobby areas were clean, modern & pleasantly staffed.
Would I recommend it …. yes, would I stay here again - definitely 👍😀
Only slight issue was that the hotel had roadworks outside which meant a slight detour for parking..
9.0 / 10.0
Comfortable room, lovely staff and excellent food
10.0 / 10.0
Bed was very comfortable, breakfast was great with lots of choice
9.0 / 10.0
Returning for the third year. Friendly, welcoming, clean, comfortable hotel to stay in.
Nothing
8.0 / 10.0
The location was excellent. It was a pity roadworks were being carried out right outside the front door but that can’t be helped. The reception staff were absolutely fantastic. They spoke good English but were tolerant with my attempt at French. They were extremely helpful and willingly gave advice and their local knowledge. One, who I think was called Aora, or something similar, was outstanding. The bedroom was clean and of a reasonable size and the bed was very comfortable. There was milk with the coffee but not quite sure what sort it was! We didn’t eat at the hotel. We ate out at night and thought 19 euros for a continental breakfast was a bit too pricey. It was nice having a free charger for my car. All in all the hotel was excellent and I would definitely return and definitely recommend it to my friends.
My only negative was the price of the breakfast.
8.0 / 10.0
The receptionist that checked us in was very friendly and helpful with giving us dining and sightseeing recommendations. The room was ready despite us arriving early. Suggestion would be to offer a Nespresso machine for coffee in the room. Pillows could also be better and a separate shampoo instead of the body wash and shampoo combined dispenser, would have been nice.
7.0 / 10.0
Very modern, buzzy, clean, great staff
Roadworks right outside hotel. Made for very poor access & tricky with luggage. Car park we were told to use was shut because of roadworks. Would have been good to be warned of all the upheaval on their website
10.0 / 10.0
The staff were extremely helpful especially when I explained my don had allergies.
One of rooms had a smell when we arrived
8.0 / 10.0
Location
Would have been helpful to know about the car park access construction before we arrived. I’ve stayed here 5 times before so I knew there was another entrance.
8.0 / 10.0
The pin pong & table tennis was a good added extra to our stay.
I loved everything about the hotel.
10.0 / 10.0
The hotel is lovely and the room was very clean and comfortable. The fridge with complimentary drinks and the slippers to take home were a nice addition that we enjoyed.
Nothing. Excellent check in, staff very helpful and spoke good English. Would have liked to stay longer.
9.0 / 10.0
Staff were helpful and polite. Hotel is clean and comfortable.
Nothing.
8.0 / 10.0
Location was good. The room was lovely with a nice big comfy bed. The mini bar was stocked with water and orange juice we could use, and the parking at the hotel was great. There was a lift straight up to the hotel so we didn't have to lug our luggage up stairs. The staff were lovely and accommodating, especially the staff in the restaurant when we went for dinner. The food was delicious and very reasonable.
There were major road works going on outside the hotel so it was a bit of a faff finding the parking, but when we did it was all good. The view onto a car park wasn't the nicest thing to see first thing in the morning, but that's just me being a bit pendantic.
7.0 / 10.0
The hotel is well located and close to the centre square. The staff were great and tried very hard to assist us. The meals in the restaurant were delicious and the service in the bar from Tiffany was exceptional.
We did not know that there was construction at the front of the hotel and had to access the hotel to find out where to park. Once we were instructed where we should go it was easy.
We changed rooms as we found two bugs in our bathroom. The staff were quick with giving us another room but we had to move ourselves.
8.0 / 10.0
Good location, clean & tidy rooms
Unfortunately there is major re development of the area & around the hotel resembles a building site
8.0 / 10.0
Very friendly staff. Good bar. Well appointed rooms.
It was a little stuffy without the air-conditioning running in the room. But very minor.
8.0 / 10.0
Parking facilities were very good which was important to us for this visit. Location of hotel is great - about a 5 minute walk to the town centre which has several decent bars and restaurants and a beautiful Cathedral.
Rooms are spacious and very clean and comfortable.
There were quite significant roadworks going on directly outside the hotel. There is nothing the hotel could do about this and it is no reflection on our experience of the hotel, but was a negative point.
9.0 / 10.0
The room was fine.
Due to town music/beer festival there was a lot of music noise from outside plus approx. one and half hours of emergency services sirens from 0130 to 0300 hrs. If we had been informed of this festival before our visit we would have chosen a different venue.
Tea and coffee making facilities would have been a bonus.
7.0 / 10.0
Location
10.0 / 10.0
Incredibly friendly and helpful staff. Excellent buffet breakfast, with a wonderful assortment of food to choose from, including fresh orange juice squeezed right there in front of you!!
An ideal location, only 5-10 minutes from the downtown squares.
2.0 / 10.0
Room was a decent size. Bathroom very clean
Carpet looked old, beds were very hard.
Carpark not overly secure as it’s not totally for the hotel. Last year there was even a resident vagrant sleeping on level one!
The food at the restaurant was absolutely shocking! Terrible.
I had a burger, which I ate half of, then got a nasty smell, put it to my nose, and it smelt bad. So left the rest. Husband had a wok prawns, which was a pasta spaghetti type dish. There was one single prawn in this meal, and it was nearly cold, our friends also had poor meals. Will never eat here again! Absolutely rubbish and expensive!
9.0 / 10.0
The hotel was situated near the centre within easy access to bars, shops and restaurants. It was bright and airy and the rooms clean and comfortable. The breakfast was excellent. The choice of fruit, cereals, nuts and seeds, yoghurts, bread, pastries as well as bacon, sausages and eggs was amazing. It was all fresh and very tasty.
The car pack has direct access to the hotel.
I would stay there again.
Nothing
10.0 / 10.0
The breakfast was. Eautiful with lots of choice and beautifully prepared as was the restaurant dinner. The room was a good size and it had a bath. Good choice of hot drink sachets and bathroom amenities.
Nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Arras Centre Gare. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Arras Centre Gare pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Arras Centre Gare?
We found 23 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.
