Hôtel Restaurant Au Cygne

Top rated by guests
Hôtel Restaurant Au Cygne Hotel in Ortenau
Hôtel Restaurant Au Cygne Hotel in Ortenau
Hôtel Restaurant Au Cygne Hotel in Ortenau
Hôtel Restaurant Au Cygne Hotel in Ortenau
Bed, Bedroom
review stars
8.3Excellent
(98 Ratings)
"Lovely location in small town. We had a nice walk along the canal with our dog. Really good food in the restaurant and we had a great spacious room."
Verified guest
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8.3 / 10.0
Excellent(98 Ratings)

Hotel in Ortenau

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area

About this hotel

Located in Eschau, 7.9 miles from Würth Museum, Hôtel Restaurant Au Cygne provides accommodations with a garden, free private parking, a terrace and a restaurant. Providing a bar, the property is located within 8 miles of Strasburg History Museum.

Amenities at Hôtel Restaurant Au Cygne

Business facilities
Shuttle available
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Family friendly
Safe
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products

Map of Ortenau


Available Rooms

$$$$
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Ratings and reviews

8.3 / 10.0
Excellent(98 Ratings)
100% verified reviews
4.0 / 10.0
Cozy Holiday weekend visit with a twist.
Nice location to visit the local Christmas markets in the surrounding area. The hotel was nicely decorated with a cozy charm, a quality breakfast. They accept pets and have parking when travel with a vehicle. Definitely a place for a romantic weekend gateway or small travel with the family.
I had previously paid online, the room stay, since the booking was non-refundable. It was simply just a one night stay. Everything about the hotel was good, until we checked out the following morning. All we needed to do was pay for our dog and breakfast. My wife went in the pay while I was with our dog and child setting up the car. She is a native French speaker, so I thought it was simple. However, this proved to be the opposite. The Hotel charged my wife for the whole stay, the room bill, when it was already paid. The hotel staff quickly realized that the room was paid through booking.com and they had incorrectly charged my wife's credit card the full amount. We asked to have the credit card reimbursed and be charged the correct amount, but they had several issues with their credit card machine that Sunday morning. We have reached out several times by calling the hotel and sending emails, to have my wife' s card reimbursed and pay the correct amount since I had already paid. It is a double charge, for the room, why is it difficult to just undo the second room charge. 4 days have passed and not once have they reached out to resolve the issue. We have received no response. We just needed to pay for the pet stay and breakfast, but they continuously ignored my wife's calls and emails. We have repeatedly tried to get this settled, but every time the owner is not present who can help fix this matter. It is a nice hotel, I'm just disappointed in the experience this small issue has caused and hoping for it to be reticified.
10.0 / 10.0
Charming hotel as it should be
Lovely location in small town. We had a nice walk along the canal with our dog. Really good food in the restaurant and we had a great spacious room.
Nothing
8.0 / 10.0
lovely Alsace style hotel-restaurant 15min from Strasbourg
nice staff, comfortable rooms, good restaurant
all good here.
5.0 / 10.0
Passable
Avoid their restaurant at all cost.
9.0 / 10.0
Superb
Very good breakfast,, super friendly staff,, fine restaurant,, not super luxury,, maybe a bit old fashioned,,, but great price quality,,
8.0 / 10.0
Overall it was a good stay for us. We booked 3 rooms for 7 people and there was plenty of room for everyone.
Rooms are spacious & clean with private bathroom upstairs. Foosball table available to use in main lounge area. Nice restaurant attached to Hotel. Limited parking available. Location was good for traveling to Europa Park. It was approx 40 min away, but an easy drive.
Staff was somewhat friendly. It just depended on who you got to help you. Limited parking available (aortic 6-7 spaces), so if they are all taken, then you have to look for parking on your own along the streets. No a/c, which was not as issue at the time we visited at the end of May, but could be very uncomfortable In the summer months.
6.0 / 10.0
Pleasant
Hotel is decent .
8.0 / 10.0
Good hotel, good location
Room was clean and nicely decorated, the bed and the bathroom were both huge! Restaurant attached and the food was great. Small private parking and even a secure spot to keep bikes.
The breakfast was a little overpriced I find (in general!) for what it was. But there was plenty (buffet) and a good selection.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Hôtel Restaurant Au Cygne. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hôtel Restaurant Au Cygne pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hôtel Restaurant Au Cygne?

We found 20 amenities for this rental. This includes business facilities, shuttle available, golf course (within 2 mi), free wifi/internet, and free parking.


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