Hotel Serpiano Panorama Retreat

the propery is superb, located really remotely. the views are spectacular and it is a must see

no air-conditioning and a lot of flies in the restaurant. the billiard does not work and the vending machine either

The location, the Spa area but the best part was the staff. They all were professional and gentle, specially Ms Aurora from reception and Ms Barbara from spa area.

The staff was awesome

The pillows

SPA area: sauna, steam bath, relaxation room, massage room, indoor swimming pool and jacuzzi Restaurant (dinner): very very impressed. Bread basket with olive bread was fantastic to tamper our hunger initially. For mains we got Ossobucco and Steak and both dishes were very well executed. The cheese board (Menu Ticino) was bigger than expected and we ended up sharing (it was a very large 1-person portion). The dessert that came in Menu Ticino was mistaken, but quickly corrected when we brought it to the attention of the waiter. Service a little slow. Plenty of parking spaces. Complimentary water in room at arrival. Fridge available in room. Hairdryer in the bathroom.

Hotel: in need of TLC. The rooms are outdated, but functional. We got a little room on the side wing, but still had the view of the mountains and even some lake. The beds were ok. The bathroom also outdated, but satisfactory. SPA Robes are extra and cost 10CHF. Towels for SPA are available in rooms only. Restaurant (breakfast): very disappointed. The coffee is not great. Porridge is cold and has a ton of sugar in it. Cereal selection not bad. The meats were ok. Cheeses not great. Bread selection good. Loads of fruit, for those who eat it. Scrambled eggs not available at the buffet. The hotel was not full and a room upgrade would have been nice. Location is quite remote and might be a stressful drive to unsure drivers. No kettle in room available.