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Cairndale Hotel & Spa

Property building

Spa and wellness centre/facilities

Spa and wellness centre/facilities

Spa and wellness centre/facilities

Restaurant/places to eat

7.3Good

(384 Ratings)

"Outstanding staff — especially Kevin and Lewis, who were professional, kind, and clear throughout. The place was beautifully decorated, comfortable, and welcoming. The food was fantastic, and the whol..."

Verified guest

Don't miss out! Price and availability may change

7.3 / 10.0

Good(384 Ratings)

Hotel in Dumfries

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Internet / Wifi, Parking and more

About this hotel

Proudly named Scotland’s Best Independent Hotel 2025, The Cairndale Hotel & Spa in Dumfries offers a warm welcome, stylish accommodations, and first-class facilities in the heart of South West Scotland.

Amenities at Cairndale Hotel & Spa

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Garden

Family friendly

Free parking

Map of Dumfries

city location on map

Nearby attractions

Lake District Wildlife Park

Mabie Farm Park

Grey Mare's Tail Waterfall

Tullie House Museum And Art Gallery

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.3Good

(384 Ratings)

"Outstanding staff — especially Kevin and Lewis, who were professional, kind, and clear throughout. The place was beautifully decorated, comfortable, and welcoming. The food was fantastic, and the whol..."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.3 / 10.0

Good(384 Ratings)

Hotel in Dumfries

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Internet / Wifi, Parking and more

Map of Dumfries

city location on map

Nearby attractions

Lake District Wildlife Park

Mabie Farm Park

Grey Mare's Tail Waterfall

Tullie House Museum And Art Gallery

Available Rooms

About this hotel

Proudly named Scotland’s Best Independent Hotel 2025, The Cairndale Hotel & Spa in Dumfries offers a warm welcome, stylish accommodations, and first-class facilities in the heart of South West Scotland.

Amenities

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.3 / 10.0

Good(384 Ratings)

100% verified reviews

5.0 / 10.0

Was fine but would not return

Staff was friendly and good location

Toilet cistern ran constantly after some fiddling in the middle of the night managed to get it silenced , bed had quite a few long hairs which I had to pick off and shower pipe leaked excessive water when showering and no shelf to put any shower gel or shampoo

3.0 / 10.0

Arrived to a cold room and couldn't get anything to eat.

We arrived early and the receptionist let us have the room early. We were offered the opportunity to book a table for breakfast and evening dinner.

Room was 15 degrees C on entry - very cold indeed as it was 8 degrees C outside on the day of arrival. There was an electronic thermostat in the room that didn't work, and we had to contact the reception to request that the heating was turned on. We then decided to have lunch in the hotel, but the restaurant staff told us that it would be at least half an hour before they could take our order as the Spa restaurant next door was busy.

4.0 / 10.0

Waste of money

It was clean

Room size, dated rooms and they were also very dark. Reception was very modern but rooms look neglected.

10.0 / 10.0

“Excellent stay — friendly staff (especially Kevin and Lewis), great food, beautiful decor, and supe

Outstanding staff — especially Kevin and Lewis, who were professional, kind, and clear throughout. The place was beautifully decorated, comfortable, and welcoming. The food was fantastic, and the whole experience left me blown away. Highly recommend!

10.0 / 10.0

Really enjoyed it

Clean well presented and great staff

9.0 / 10.0

Perfect for a short stay to see the surrounding area

Breakfast, excellent choice, hot and well prepared. Room spacious but heating did not work, small heater added to room to a make a comfortable temperature, staff were very helpful

All was well

7.0 / 10.0

Brilliant.

Lovely staff & hotel. The spa was wonderful!

Breakfast hours were the same time as our spa hours 8am- 10am. Breakfast remained open until 11am after I had asked, but checkout was also at 11am so we had no time to get sorted for our day.

2.0 / 10.0

very disappointed in the hotel paying the money i did you expect alot better.

the staff.

the room was very dated,cracked celing that was loose,, 2 single beds pushed together ,, breakfast was very poor,small choose,awfull tea, for the price i payed i expected alot more, its just a very run down hotel what a horrible experiance. its a shame when travel lodges rooms are 100% cleaner and up to date.

2.0 / 10.0

Disgusted

The place is lovely Dumfries Staff in hotel lovely

The room wasn't what I booked I complained and when I said that it was the correct room offered to move when we were going out Then there was a leak in the room and neither the man or reception or owner were bothered at all My bag was ruined totally ignored this I was given after 8 days a refund which was a small fraction of payment After I made sure I'd followed up We will not be staying there again and a much needed break was ruined The owner had to be emailed and contacted over 7 times before it was sorted .

10.0 / 10.0

Very enjoyable.

Lovely decor, very friendly and polite staff.

All good

1.0 / 10.0

Place from hell

Told could. Not see the pool. Bed was rubbish coffee machine did not work

Nothing over priced

8.0 / 10.0

Expensive enough to make it not good value for money but enjoyed it, thanks to the staff.

All of the staff were exceptionally friendly, helpful and efficient, There is a varied range of restaurants, bars and facilities. The hotel is old fashioned and comf0rtable, which we liked.

Our room was quite small, a bit short of space, although quite comfortable. Altogether including the cost of the stay it was very much over-priced.

5.0 / 10.0

Location was excellent but the property needs updating.

Location was excellent and you can see there is refurbishment ongoing, and this is greatly needed.

Room was outdated and basic. It was not value for money

3.0 / 10.0

Noisy, uncomfortable, dated decor and no restaurant options. Awful experience!

No saving grace. The spa may be rated ‘5 star’ but the hotel was 3 star at best and in dire need of renovation throughout.

The room was cramped, dated and right next to the busy and noisy staircase. Guests noisily used them until 2am, often at the top of their voices! Doors and walls paper thin, then at 6am a mechanical noise started up directly outside our 1st floor window! The 3 restaurants were fully booked for private events, to the exclusion of all other guests. I had to negotiate a 5pm seating, otherwise reception had no food suggestions and it was pouring rain outside. We were meant to stay 2 nights but checked out a day early after a disastrous night’s attempted sleep. The Manager suggested we could move to a much quieter room, to which I asked why they had not placed us there in the first place?! Done with this experience, we made other arrangements, forgoing one night’s paid accommodation.

3.0 / 10.0

Sorry stay

After we complained about the atrocious condition of the first room they put us in, they reluctantly moved us. The second room was a great improvement but honestly I was so angry at the disrespect shown to us l still don't think anyone should be assigned to that room. Not till it's cleaned and redecorated. I travel a great deal. Three countries this year. I think this was probably the most disappointing hotel I've stayed at in years. So frankly nothing to like

See above. The first room looked as though it hadn't been redecorated since 1980. The carpet was dirty and sticky. Side table was broken. Water stains around the window Heat didn't work. For heavens sake there was an antique pants press circa 1970 For the price I expected better. Definitely will not recommend to anyone.

1.0 / 10.0

A Hotel Room from Hell

The main reception area and the restaurant area is lovely with the spa. The breakfast was really nice and staff were really friendly from the cleaning staff to bar and restaurant staff.

We had booked 2 rooms at the cairndale for the purpose of a family get together to celebrate our children joint 18th and 21st at a local restaurant. We were allocated room 53 double room in the old part of the hotel. The room smelt of mould and the windows had been opened to difuse the odour which left the room freezing. On entering the bathroom we noticed that 1 of the towels was stained. The bathroom was very outdated with plywood covering the bath panel and above toilet to cover where tiles had been removed. You couldnt put your clothes in the wardrobe due to the smell. We were then awoken with the noise of other residents underneath as we were above an exit tunnel at the hotel where guests congregated awaiting to go home as next to a function room so very noisy. To top it all off we had a leak in the room which started in the early hrs of the morning. The water bounced of the carpet keeping us awake all night. Our children were in the main hotel and there room was fine but ours was not fit for purpose. As avid travellers we have stayed in alot of hotels all around the world and the room we were offered via booking.com was an absolute disgrace. To conclude it really spoiled our stay at the hotel.

10.0 / 10.0

Overpriced as spa facilitiez not included

I believe the cost paid to stay at the hotel is sufficient to include use of spa.I was extremely disappointed it did not and for this reason i would not recommend staying here to friends or family.

5.0 / 10.0

Wasn’t what I expected with regards to room. Staff helpful and facilitated moving us to better room

Staff were helpful

Double room was very small and bed was like 4ft bed. To small for comfortable sleep, had to request a move. Room interior was very dated compared to lobby and hallways. Unable to use pool facilities unless you pay £50pp for 2 hours in spa. no guest rate.

1.0 / 10.0

Expensive for what it is there is plenty other options , would not be my preference in future stays in Dumfries .Its wor

The spa is nice but very expensive

Our room was very small , no ventilation in bathroom , very noisy outside could not sleep until 2am then wakened at 3am by staff on the balcony having their break . For £150 for bed only was expensive for the accommodation although the hotel has had a recent refurb not all the rooms have been finished or up graded

3.0 / 10.0

A mixed bag. Room very disappointing. Will not go back and cannot recommend .

Spa excellent. Staff very nice and helpful

Room very grim and tired and seriously in need of refurbishment. Too basic for the price. More attention to detail needed. Not a room that one would want to spend time in. And noisy extractor fan or similar just outside.

8.0 / 10.0

We booked this hotel as it had a pool but it wasn’t made clear when booking that to use this facility you had to pay ano

The property was very nice and easy walk into town

That we had to pay £50 each to use the spa

7.0 / 10.0

Fabulous place, doesn’t necessarily deliver on what’s on the brochure.

Excellent location. Lovely staff. Amazing spa.

For an expensive room, the furniture was broken. The restaurant was not a good experience. Room service didn’t deliver.

7.0 / 10.0

Comfortable but dosappointed

Staff were very friendly. Bedroom had very comfortable bed, bath had jacuzzi & TV. Excellent

Disappointed that spa had swimming pool & spa facilities advertised, but to use it we woukd have had to pay an additional £50 to use it. Breakfast hadn't got a great variety & we had to wait on items being replenished. We had lunch & dinner in the restaurant, but unfortunately, the menu was the same.

4.0 / 10.0

Really disappointing, poor value for the money.

Good location, comfortable bed

I specifically booked this hotel because it had a pool. I know it said the spa wasn’t included in the price but I have never ever previously not been able to use a pool without paying for the spa, a cost of £50 each for two hours. When having an overnight stay we usually go for a swim before dinner and again in the morning so at the Cairndale hotel two swims for the two of us would cost £200, this is absolutely absurd and completely spoiled our stay. The room was very dated as was the bathroom. All of the floor surroundings in the bathroom were covered in muck, the centre was okay, the grout in the tiles around the shower area above the bath had quite a lot of black mould. The hot breakfast was okay but the choice of cold breakfast was poor compared to other hotels where we have stayed. The tea was poured from a large container and was lukewarm. When I did say to the waiter it wasn’t hot he brought a pot of tea, I don’t know why they don’t do that from the outset. Really disappointed.

8.0 / 10.0

Great

Spa was good

Rooms a bit outdated

8.0 / 10.0

Most enjoyable as always.

Fantastic breakfast. Rooms upgraded since last visit. Disappointed extra charge for pool facility. Staff all very friendly.

Couldn't get water for bath, only shower over bath.

2.0 / 10.0

Awful.

Free parking.

I was upgraded after paying £161.50 per night, the run was tiny, boiling and minimal tea and coffee facilities. Also having to pay £50 for 2 hours in the spa is robbery. Couple all off that to someone ringing the bell and bashing on the door for a couple of hours did not make fire a pleasant stay.

7.0 / 10.0

Fairly average for the cost.

Breakfast fairly average and location good.

7.0 / 10.0

Nice hotel and fairly central for your stay in Dumfries

This was my second visit to the Cairndale Hotel in 5 days, this time our allocated room was a lot better for our requirements (i.e. more spacious than the previous one). Breakfast was the normal buffet style which was adequate for our requirements. I was pleased to see they took on board my previous comment (from my last weeks stay) regarding the toaster being the slowest in Dumfries and purchased a new faster toasting machine (well done management team). All the staff during my two stays were friendly and courteous.

The bed was comfy enough, however in my opinion the only down side was that the bed was too short as mentioned in my previous stays comment, I'm 5'-8" tall and felt my feet over hung the bottom of the bed even though my head was at the headboard.

7.0 / 10.0

Hotel was adequate for my stay, but the rooms require upgrading to justify the price you're paying

Stayed here a few times previously and when you first enter into the foyer your first reaction is, this looks good as it has been recently refurbished and the same applies to the lounge/bar area. Then you make your way to the rooms and the corridors are well presented as they have also been refurbished, then you go to your room which in my opinion is a big let down as the room I was allocated was quite small and the decor dated. The rooms could do with an upgrade which would would make it a first class hotel. Breakfast was buffet style and was adequate for my requirements however the toaster must have been the slowest one in Dumfries as it too ages to toast one slice of bread (new toaster wouldn't go a miss).

The rooms could do with an upgrade which would would make it a first class hotel. I requested a large double bed (which resulted in two single beds fastened together with a double mattress) which I would say width wise was perfect but length wise was not being 5'-8" my feet overhung the end of the bed so a bit uncomfortable. I would say that the bed was adequate for the size of room.

4.0 / 10.0

Disappopinting

good location in centre of town

The shower was unpredictable - the flow went off and on, and the temperature fluctuated between hot and cold. Every floorboard creaked, and the TV kept giving me an error message. I was meeting up with friends for a night out, so I didn't have time to report the issue or have it fixed. Breakfast was available between 0730 and 0900. We arrived at 0830. Everything looked a bit tired. The scrambled eggs were watery, the fried eggs swam in grease, the brown bread had run out, and the toaster took five minutes to toast. There was not one piece of fresh fruit. We were offered tea and coffee once but never asked if we wanted a refill. They couldn't tidy up the place fast enough come 0900. I had the impression the hotel was run for the convenience of the staff, not the customer. Not a great experience for the price I paid. Would not recommend.

7.0 / 10.0

Our stay was good.

The spa was excellent and staff friendly .

The breakfast was ok .....just got one cup of tea out of a flask expected more for price

10.0 / 10.0

Comfortable

Staff

Room was just ok

5.0 / 10.0

Spotlessly clean but very average for the price paid. Expected to be wowed.

Spotlessly clean , new bathrooms, excellent showers, lovely reception staff and waiters , location excellent, building frontage lovely. Didn't use the spa but equally didn't feel the vibe or notion too.

Dinner served in the bar instead of restaurant- quite bizarre, menu choice very limited, food very average, beds hard, no soundproofing, lift out of use , rooms tiny,

7.0 / 10.0

Overall enjoyable

Was ok location fine

Expensive for just a stay.

5.0 / 10.0

Not impressed

The shower was good.

The price for the tiny room put me off trying any of the other facilities. Creaking and dripping from above made it a sleepless night. Wont be returning.

8.0 / 10.0

A fabulous trip away for my sons birthday. The spa was10/10 will definitely return

Everything. Friendly, welcoming staff, lovely cocktails, beautiful decor, excellent spa!

Nothing

8.0 / 10.0

Nice hotel and location

Location and cleanliness

Room was tiny for the money. Clean though Spa wasn't included, for price of room it should of been

6.0 / 10.0

Good

Good location

Rather dated room and breakfast was disappointing

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