Holiday Inn Express Luzern-Neuenkirch by IHG





7.9Good
(1,893 Ratings)
"Breakfast was very good. Very near the motorway so perfect while traveling. Staff very friendly. Bathroom was like new! Heating in the room perfect"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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This modern Holiday Inn Express is located on the Neuenkirch service area of the A2 motorway, just 7.5 mi north of Lucerne. Free parking is available.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.9Good
(1,893 Ratings)
"Breakfast was very good. Very near the motorway so perfect while traveling. Staff very friendly. Bathroom was like new! Heating in the room perfect"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Breakfast was very good. Very near the motorway so perfect while traveling. Staff very friendly. Bathroom was like new! Heating in the room perfect
9.0 / 10.0
Very good
1.0 / 10.0
The room was not clean at all. The bed looked like someone has rested on it. When I complained to the desk manager he also agreed that things were not as they should be. He tried to look for another room which was even worse. The desk manager took photos himself. There was a crumpled something on the floor. I have taken photos.
It is convenient as it is close to the highway.
9.0 / 10.0
Clean and easy to access
Mosquito
10.0 / 10.0
Because the food was good
Nothin’n
9.0 / 10.0
New, clean, friendly staff. Close to motorway, perfect for a night break on journey. Breakfast included.
All good
4.0 / 10.0
Clean, comfortable beds, good location when travelling and only staying for the night.
No A/C. And fair enough, they didn’t advertise as if they had one. It was our oversight. It was extremely hot, we could barely sleep. We arrived really late (just after midnight) and the guy at the reception looked rather annoyed as if he had terribly inconvenienced him by showing up that late. Utterly unfriendly, almost rude. (However, the lady in the morning, at check out, was very kind.) Poor breakfast, both as to quality and selection. Won’t be staying here. Certainly not worth the money.
8.0 / 10.0
Hotel was very clean, quite and comfortable. It was on the main highway, so very easy to access and free parking which was a major plus. Breakfast was good and staff was very friendly..
Not really "don't like", but having AC would have been much better.
Price was also bit high but everything in Switzerland is expensive!
8.0 / 10.0
Very practical if you travel by car
9.0 / 10.0
Perfect location for a stop and for 1 night. Perfect to go by car to Luzern.
7.0 / 10.0
Parking, supermarket and restaurant open from 8am to 11pm
Small bedroom
7.0 / 10.0
The location is very nice, with a coop and Burger King nearby and closer to Luzern. Breakfast was decent. Friendly staff.
No air conditioning available in the room, and the windows can only be opened fully. So it’s not completely convenient to ventilate the room.
8.0 / 10.0
Modern and very clean. Comfortable bed. Good breakfast
Convenient to have the restaurant and shop next door
The restaurant and Burger King next door were both expensive
9.0 / 10.0
Great location as close to the motorway. Staff very friendly. The receptionist offered to cool our drinks for us in their fridge. Parking close by. Good breakfast!
The plugs at bedside were not compatible with our European plug for small radio. For English speaking guests there should be more English or American channels.
It would be nice to open the window blinds
7.0 / 10.0
Location
Breakfast
Rooms
We were attacked by an Indian group. Come on, they came as a group, so why would the hotel allow them to use the kitchen and dining areas? The whole hotel, even the rooms, smelled. The smell of food clung to us. They were going from room to room with the doors of the rooms on the floors open. There were leftovers in front of the rooms and no one was taking them. This behavior does not suit such a hotel. I want to sit in the lobby, Indians are singing from there, do I have to listen to you...
10.0 / 10.0
excellent hotel, very welcoming especially as we have two large dogs with us.
large, clean and comfy rooms
3.0 / 10.0
checkin easy. parking good.
Noisy and unco-operative staff.
4.0 / 10.0
the location was good to reach our destination.
There were no gluten free and lactose free options available and at 9:30am there was barely any food left although the notice said that breakfast last until 10am on a Saturday. The room was too hot and we found crumbs on the seat and hairs in the bathroom. the staff were not helpful when I asked to go find something at the lost property section from the last time I stayed I left a pillow there.
6.0 / 10.0
Location: just off autoroute so perfect for us
We were in a room on the ground floor, right next to reception. There was no additional security and the door was propped open, so the noise travelled. A large group arrived quite late, creating a lot of noise, and worried my young daughter and I as females and we felt vulnerable.
8.0 / 10.0
good breakfast, small but convenient room, very well located for motorway
Fan provided, but no air conditioning, so room was a bit stuffy
9.0 / 10.0
All..location, cleanliness. Breakfast is just.
Nothing specific. All was good and perfect.
9.0 / 10.0
Location
Quite w
1.0 / 10.0
Location
NO AIR CONDITIONING - A/C only available in the lobby.. with this hot weather shall we sleep in the lobby instead???
Extremely hot room - We were assigned to a G/F room, only able to open a tiny bit of window .. wasn’t able to sleep after 8-9 hours driving is really getting into our nerves.
Unfriendly staff - We were asked to move to upper floor due to the heat. Staff was unsympathetic and just said it’s fully booked. Not even tried to help us to find a solution.
We have visited Holiday Inn express in this 1-2 years with dogs and every time we were assigned to barrier free room. In fact it’s extremely hot and loud on the ground floor.. We are paying the same amount of money (or even more indeed due to the surcharge) so please treat your clients with dogs the same as the others do!
10.0 / 10.0
Close to Luzern (10 minute drive) but far enough out to not feel in the city. Incredible views. Easy access to city and ongoing network of roads. Comfortable.
6.0 / 10.0
No Air Condition. The room is too small.
6.0 / 10.0
The location was perfect, selection of eating options, small supermarket and fuel, plus easy parking and ideal countryside location for dog.walking and small kids to run around.
The room was hot and it wasn't even hot weather. Couldn't leave the window open becuase it was like turning on a tap filled with mosquitos. There was a net screen but it didn't fit properly and it had a hole in it. Couldn't open the window past 5cm.
8.0 / 10.0
+ Comfortable
+ Clean
+ Good location near oil station & COOP & Restaurant & nature
+ Free parking
+ Breakfast has room to be improved
8.0 / 10.0
Great place for an overnight stay next to the highway. There's a supermarket and a small restaurant next door plus 3-4 children playgrounds.
Right next to the property are EV superchargers.
The room didn't have air conditioning and only one window opened very slightly which makes sleeping quite challenging when outside temperatures are >25 degrees.
8.0 / 10.0
Good location to visit Lucerne , very clean comfortable good breakfast good value for money
There’s no air conditioning it was too hot , the window you can not open it all
The staff was very unwelcoming not smiling very tough, reception and breakfast staff
The breakfast end at 9:30 we just not finished eating they closed the umbrella on us leave us in very hot sun with our food to inforce us to leave the area !!
The reception lady I asked her about the timing for breakfast she said it’s all written in the hotel area !! She didn’t like to speak with us
1.0 / 10.0
We didnt get to experience anything here
We booked via booking.com on the day as we were let down by other accommodation. We trained and then walked 5km to this accommodation only to find out they also didn't have room for us. The receptionist said she tried to call me but i didnt get a call or any missed calls. The email she sent came through after 1am the next night. The receptionist tried for about 10 minutes to help us find somewhere else but ultimately said it wasn't their problem. Called a taxi for us and we left after 10pm.
More of an issue with booking.com who accepted the booking
1.0 / 10.0
lady at reception with name Angelica .. she is very bad
This is a complaint to the lady receptionist on the 3rd of July, where she canceled my reservation without reason or right, even though it was confirmed with Booking and after payment, and she insisted that there was no fault on the part of the hotel and she rudely and indifferently insisted that it was my fault and Booking's fault, and threatened to call the police And she deliberately intimidated me, my wife, and my children in a rude, barbaric, and racist manner.
I look forward to and expect the hotel management and Booking to
- discipline that lady employee
- refund the amount I paid
- and compensate me
10.0 / 10.0
Great location for those who are using it as a long-distance travel pit stop , close to Lucerne city Center and great access to Marche Movenpick, Burger King and the convenience store which is open until 23h00
nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Express Luzern-Neuenkirch by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Luzern-Neuenkirch by IHG pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Luzern-Neuenkirch by IHG?
We found 24 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and pets allowed.
