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Holiday Inn Express & Suites - Ann Arbor - University South by IHG

Top rated by guests

Property building

Breakfast

Bathroom

Bathroom

Photo of the whole room

8.3Excellent

(401 Ratings)

"Cleanliness,Friendliness,Good breakfast,and easy route to The Game"

Verified guest

Don't miss out! Price and availability may change

8.3 / 10.0

Excellent(401 Ratings)

Hotel in Ann Arbor, MI

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located within 2.6 miles of Yost Ice Arena and 3.1 miles of Crisler Arena, Holiday Inn Express & Suites - Ann Arbor - University South by IHG has rooms in Ann Arbor. This 3-star hotel offers a 24-hour front desk and free WiFi.

Amenities at Holiday Inn Express & Suites - Ann Arbor - University South by IHG

Pool

Air conditioner

Internet / Wifi

Parking

TV

Gym or Fitness Center

Free parking

Map of Ann Arbor, MI

city location on map

Nearby attractions

Henry Ford Museum of American Innovation

Michigan Stadium

Greenfield Village

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.3Excellent

(401 Ratings)

"Cleanliness,Friendliness,Good breakfast,and easy route to The Game"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.3 / 10.0

Excellent(401 Ratings)

Hotel in Ann Arbor, MI

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Ann Arbor, MI

city location on map

Nearby attractions

Henry Ford Museum of American Innovation

Michigan Stadium

Greenfield Village

Available Rooms

About this hotel

Located within 2.6 miles of Yost Ice Arena and 3.1 miles of Crisler Arena, Holiday Inn Express & Suites - Ann Arbor - University South by IHG has rooms in Ann Arbor. This 3-star hotel offers a 24-hour front desk and free WiFi.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

TV

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.3 / 10.0

Excellent(401 Ratings)

100% verified reviews

10.0 / 10.0

My stay was comfortable overall staying at and I would def ask to stay here for a third trip in the future.

Cleanliness,Friendliness,Good breakfast,and easy route to The Game

Nothing

10.0 / 10.0

Nice comfortable stay

check in staff were friendly, room was clean and big. Staff efficient response to my request for late check out

Nil

8.0 / 10.0

Overnight for a medical appointment

The location was great for us, the rooms were clean

10.0 / 10.0

Comfort was great price was fair

Clean friendly staff

Strong smell of chemicals when entering the building

8.0 / 10.0

Nice hotel. Friendly staff with seemingly a sub standard cleaning and maintenance program.

Great location. Beautiful and clean common areas like hallways, etc.

I was put in a handicap room though l’m NOT. Couch in the room was terribly stained. Vanity top in the bathroom was in disrepair. Toilet seat was broken. My room was never cleaned during my stay even after l personally asked for my room to be cleaned.

9.0 / 10.0

Clean & convenient

Very clean. The rooms were very large and comfortable.

The air conditioner made a lot of noise. Breakfast was ok

3.0 / 10.0

Overpriced and my room was never cleaned

My room was never cleaned

7.0 / 10.0

As expected. Facility was hard to find and get in to (Uber kept getting lost.)

Staff very friendly and helpful.

Breakfast was mediocre and out of items. Housekeeping once in five days and I had to ask.

8.0 / 10.0

Good

Size of double queen bed room, flat screen TV, and bathroom

Out of many food items for breakfast

10.0 / 10.0

Perfect and happy stay!

Everything was clean! Hotel Staffs were friendly! Breakfast was delicious! As a Japanese customer, I wasn’t sure that it’s allowed to eat wrapped apple directly because there’s nothing to read about it. The apple was delicious and better than Japanese one, but is it already washed, right?

5.0 / 10.0

Terrible customer service, but nice hotel.

good room

Staff was terrible. Added stress by not helping when there was an issue with the reservation. Kept saying 3x this is why she hates Booking.com.

10.0 / 10.0

Great stay!

Clean, nice rooms, good location and breakfast.

Terrible pillows

10.0 / 10.0

it was very relaxing and comfortable

the location was perfect for us to get to our appointment The staff went out of their way to help us with all of needs and were especially kind and courteous to us esp Jonathon he went out of his way and didn't make me feel like a bother When we first got here I left the room with the room card but not the room number and couldn't remember and your cleaning staff went out of their way to help me They really showed the meaning of customer service and I would stay here again and recommend you to anyone

nothing

10.0 / 10.0

Convenient location with a clean and comfortable room and a nice breakfast.

The staff at the desk were very friendly. There was a problem with their computer system, which caused a slight delay for our check in and they offered a water and a soft drink for the inconvenience.

We stayed two nights and on the first morning, we arrived toward the end of breakfast, but it was still within the posted time and there was not much food left. We were able to get something, so not a huge issue. The second morning there was plenty of food.

5.0 / 10.0

Most of the staff was very helpful and friendly except for one of the reception staff.

The breakfast was pretty good with varied selections. The first day was the best during our 4 night stay because the bacon was delicious. It was disappointing that it was not offered again however.

The housekeeping was disappointing in that our room was completely missed one day and when we did have service, the room was not cleaned very well.

2.0 / 10.0

There was moose poop on the pull out couch. Staff refused to get us a new room or couch. Staff refus

Staff were amazing

There was moose poop on the pull out couch. Staff refused to get us a new room or couch. Staff refused to give us a discount.

10.0 / 10.0

Highly recommend

Clean updated. Polite staff. Had everything we needed.

Beautiful room

1.0 / 10.0

Utterly dissatisfied due to double payment done because of staff's inability to process the payment

Cleanliness and breakfast options

The reception staff is not trained at all to manage payments. I had already paid the whole amount through American Express credit card; however, the reception team was not able to process it. I had to again swipe my HSBC credit card to make the payment. So I have ended up paying twice and I am utterly dissatisfied with the whole experience. Customers need to be made aware of this problem with Booking.com/Holiday inn bookings to avoid double payments.

9.0 / 10.0

Very comfortable and easy.

They remodeled since my pervious stay> Now it's very appealing and they added a meeting room which is also used at breakfast.. Breakfast was good.

The floor of the wheelchair accesible bathroom gets very wet when you use the shower. The floor turns slippery and the rug provided is not enough to contain the water from the shower. I do not know if the design can be improved or if its necessary to provide two or three rugs.

9.0 / 10.0

Ann Arbor holiday inn stay

Friendly staff. Nice location. Comfy stay. Staff gave me 1 hr late check out option

7.0 / 10.0

Ok

Staff

Room was a little rough . Walls etc And the pool was closed

4.0 / 10.0

ok stay, room was clean

Easy to locate

booked with third party and paid, they tried to make pay again upon arrival. You shouldn't be able to pay on bookings.com if it is going to be an issue. People knocking loudly on the doors at 2:30 in the morning and running halls

9.0 / 10.0

Good

All good

Hard to enter property

10.0 / 10.0

Will be back again soon.

Nice and helpful staff, clean and comfortable, good location, reasonable price.

Nothing comes to mind.

8.0 / 10.0

I forgot my cell phone cord when I left: the Front desk clerk was great and had it set aside for me.

Enjoyable. Coffee is good and love the bagels.

7.0 / 10.0

It was a great time!

Great staff and laundry facilities, gym and pool too!

n/a

8.0 / 10.0

Honesty is the best policy

The bed was so comfortable. I wanted to take it home. Breakfast was great. The staff were amazing.

The room was not cleaned correctly. My fiance found erectile spray meds and crunchy tissues and a towel on top of the cabinet. It was so gross 🤢🤢🤢🤢🤢 swimming pool tasted like complete salt and had a bandaid and chewing gum at the bottom and was freezing.

5.0 / 10.0

Overall ok

Breakfast was free

Bath tub water did not drain

10.0 / 10.0

We arrived super late but we were soon in our room. Breakfast was great!

There were many breakfast options. I love the biscuits at the Holiday Inn.

n/a

8.0 / 10.0

Nice would stay again

Clean, nice staff & good breakfast

Heated pool was COLD & bright white light all night on smoke alarm was annoying & hard to get to kids to sleep.

8.0 / 10.0

Clean and comfortable

The room was spacious, bed was very comfortable.

There wasn't really anything I didn't like.

10.0 / 10.0

Simone took care if us for breakfast. She is truly a breath of fresh air. She is kind , efficient, friendly, & very

Cleanliness, ease of check in, location, breakfast included

The only complaint is I feel like the carpeting needs a good cleaning

10.0 / 10.0

Clean and comfortable

Strong coffee, it was clean, the sheets were exceptionally soft

A small thing that would make it even better is installing a water bottle refill station so I don’t have to use the water fountain

8.0 / 10.0

Nice place, easy access to university hospital

Easy to get to, nice hotel. Liked the large non tub showers. Like the couch.

Would like a table that can be used easier between guests on the couch. We like to play cards and reaching over to the coffee table got tough after a while

10.0 / 10.0

Very welcoming

Front desk let my toddler pick something out the store. Awsome service

Hotel staff was absolutely amazing. We could be a hand full

9.0 / 10.0

Wonderful

The staff was nice and approachable, the hotel and rooms are very clean and the breakfast bar was not ur typical breakfast it was really good we will definetly stay here again. Thanks to your house keepers who cleaned our room. And they did receive a 20.00 Tim thanks Ann arbour

No comments

5.0 / 10.0

Passable

Convenient location and comfortable beds.

Broken soap dispenser in the bathroom. Breakfast closed earlier than stated. It's nitpicky but I was running late and called the front desk to confirm breakfast end time, which was stated at 10am, I arrived at 9:55am (so only 5 minutes to spare, I know) but the doors were already closed and the coffee carafe was empty. I asked at checkout if I misunderstood the breakfast close time but the worker said no, that it closed at 10 and that she was there at 10 when it was still open -- which doesn't make sense because I was there 5 minutes before 10 and it was clearly closed. It was just a weird experience, an awkward exchange with the worker, and a bit surprising since I've stayed at this location before and have seen them actually leave breakfast available minutes after the technical close time vs. before. Admittedly disappointed that the coffee carafe was empty too. Oh well, lesson learned for me not to cut it so close!

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