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Pentland Hotel

Facade/entrance

Photo of the whole room

Other

Food and drinks

Bathroom

7.6Good

(938 Ratings)

"The most welcoming staff Laura on reception was very friendly and would do anything to make your stay comfortable. Laura selected a very good playlist for us to listen to whilst enjoying drinks in th..."

Verified guest

Don't miss out! Price and availability may change

7.6 / 10.0

Good(938 Ratings)

Hotel in Thurso

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Internet / Wifi, TV and more

About this hotel

Offering a restaurant serving fresh Caithness seafood, Pentland Hotel is centrally located in Thurso and provides free WiFi access in public areas. A lounge bar with snacks is at the guests' disposal.

Amenities at Pentland Hotel

Pets allowed

Internet / Wifi

Smoking allowed

Laundry

TV

Garden

Family friendly

Map of Thurso

city location on map

Nearby attractions

Skara Brae Prehistoric Village

The Wick Heritage Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.6Good

(938 Ratings)

"The most welcoming staff Laura on reception was very friendly and would do anything to make your stay comfortable. Laura selected a very good playlist for us to listen to whilst enjoying drinks in th..."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.6 / 10.0

Good(938 Ratings)

Hotel in Thurso

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Internet / Wifi, TV and more

Map of Thurso

city location on map

Nearby attractions

Skara Brae Prehistoric Village

The Wick Heritage Museum

Available Rooms

About this hotel

Offering a restaurant serving fresh Caithness seafood, Pentland Hotel is centrally located in Thurso and provides free WiFi access in public areas. A lounge bar with snacks is at the guests' disposal.

Amenities

Pets allowed

Internet / Wifi

Smoking allowed

Laundry

TV

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.6 / 10.0

Good(938 Ratings)

100% verified reviews

3.0 / 10.0

disappointed, hotel was tired and staff were indifferent

breakfast was poor, some items were just look warm, some were not cooked very well, toaster was terrible, one side burnt and the other side practically raw.

dinner in the bar was not very good, cheap prices but poor quality

9.0 / 10.0

Clean, comfortable & central

Spacious bedroom, clean, comfortable & with renovated en-suite. Tasty & filling breakfast with good variety of hot & cold food. Close to centre of town & public transportation.

Nothing really, all boxes ticked & no issues.

9.0 / 10.0

Great location and value for money

Great central location in Thurso. Friendly staff and good service. We liked the vintage character and vibe. The room was a good size and the bed was comfortable. We had breakfast included in our room rate and they usually serve a buffet style cooked breakfast but we stayed here out of season (November) so it was quiet and they made us a cooked to order breakfast. Very generous lots of options. We stayed on a Sunday night and they did a carvery dinner 3 courses for £21. Very good value and tasty food. Definitely recommend this hotel. Plenty of street parking nearby.

Nothing really.

10.0 / 10.0

Ideal stop prior to catching the ferry

The most welcoming staff Laura on reception was very friendly and would do anything to make your stay comfortable. Laura selected a very good playlist for us to listen to whilst enjoying drinks in the lounge. Breakfast staff were also very charming even at 630am in the morning Breakfast selection was also very good. Our dog was also made to feel like a VIP (Very Important Pooch) with treats, blanket and towel supplied in the room.

9.0 / 10.0

Comfortable, affordable stay

Lovely hotel & staff were all friendly & helpful

7.0 / 10.0

This was a good place to stay prior to coming to the Orkney Islands

The property is very historical and has some interesting architectural features.

The shower didn’t have a full curtain, so some water got on the floor.

8.0 / 10.0

Would stay again - good value.

Location and breakfast was great.

6.0 / 10.0

Room was comfortable but dining experience completely unsatisfactory.

The room was comfortable and had a bath in the bathroom.

Breakfast was poor, I had called in advance to ensure Gluten free was available , very little was. Staff were no where to be found, we were asked to sit down at @ table then just left. No staff around when we wanted to ask what to do next. Buffet cooked breakfast which was Luke warm and obviously been sitting there for a while. No gluten free bread available, when I asked the waitress ‘huffed’ and went into the kitchen. Tea and coffee was in flasks and cold.

5.0 / 10.0

Hotel was pretty tired and needed updating but serves a purpose for many

Public areas we're clean

3.0 / 10.0

I would be reluctant to recommend this hotel to friends.

Location was ok

The beds were uncomfortable. The bathrooms had a musty smell and were exceptionally small. The Bain mare breakfast was not overly appealing.

8.0 / 10.0

Enjoyable

It is comfortable and lots of places to sit and read

1.0 / 10.0

Awful- had a dreadful sleep

Nothing

Windows dirty curtains hanging off base of beds damaged ( have photo proof) windows were minging. The door did not fit properly and the service was very poor and breakfast was a joke the staff did not interact or helpful when we asked for them to fill up the food trays

9.0 / 10.0

Great value accommodation

Great value for money. Comfortable and clean rooms. Enjoyed the buffet breakfast and evening meal.

Alot of stairs snd no lift.

9.0 / 10.0

Recommended for a friendly and comfortable stay in Thurso

Great location and the bar downstairs was also great for a nightcap. All the staff we met were excellent and went out of their way to be helpful. Some good restaurants a short walk away (we did not dine in the hotel)

A lift would have been good for us.

7.0 / 10.0

Nice, comfortable hotel, good value for money.

Nice hotel, good location, clean and comfortable. Our bathroom and bath were very large and bright, very nice.

Our room was dated with a split in the wallpaper and the double glazed window had become obscured. There is no parking at the hotel, we had to park our car a couple of streets away.

10.0 / 10.0

Good but not perfect

Nice older building. All nice and clean. Best breakfast ever with a good range of items including haggis and porridge ( buffet style ) great price lunches too

Coach parties seems to have all the tables reserved at breakfast and lunch leaving next to nothing for normal bookings . Shame as everything else was good

4.0 / 10.0

Not worth paying for deluxe double as nothing extra for the extra money paid

Great central location, nice lounge area at reception. Robes in room.

Description of room advised we would have slippers, a trouser press, tea or coffee making machine. All missing (Had a kettle). Had to keep asking for tea bags and milk as not replenished although was later on on second day. My husband is 6 ft and his legs hung out of the bed so definitely not a double sized bed ! Advised receptionist second morning that our shower was cold. She said she would have it looked at. Asked a few hours later after back in and was told handyman hadn’t been yet so another cold shower. She asked are we running it long enough but first day we had a hot shower and was instant. … handyman never appeared. No one to great you at breakfast so I just sat down. Had cereal and orange juice both lovely. Would’ve liked some fresh fruit only bowls of canned fruit out. Didn’t know there was a toast machine till second day due to lack of waiting staff in room. Pastries out but uncovered. Cooked breakfast laid out buffet style which my husband had but said wasn’t very nice. Tea and coffee available. Tea had ran out so had to ask for it. Evening dinner in the bar area. Would’ve been nicer in the dining room. Bar area just that bar, had the food was ok. Good sized portions. Guy at bar with beard very nice and helpful younger staff not so much. Unfortunately due to misleading info about room and cold showers wouldn’t stay here again. Not worth the money we paid. Nicer hotels near by.

2.0 / 10.0

Very poor would not recomend this place

Location was great

Receptionist was rude, not welcoming. Bar area had food on floor. Room was not cleaned. When questioned why not was told we needed to put sign out. No sign to ask for room to be cleaned could be found in our room.

10.0 / 10.0

Beautiful

Beautiful historic property. Food was great and staff in bar and restaurant were fabulous

8.0 / 10.0

Good value for money and a really nice place

Bedroom was better than anticipated, bed was very comfortable and probably the best shower (water pressure and size) in a hotel I've ever had.

Hotel was very good, location etc but the town was very quiet

4.0 / 10.0

Overnight stay on NC500

Good location on NC500 Parking was on the street but there was plenty of spaces when we arrived Evening meal was nice

Breakfast was poor and had to ask for lots of items to be replenished Table wasn’t cleared and cleaned after eating evening meal Staff need to be trained on catering for guests who eat in the lobby (due to having dog with them) and not in the main bar and restaurant

7.0 / 10.0

in the north of Scotland ready to visit the coast and the Orcadi Islands

A quaint hotel in a central location, mostly used for organized tours. Abundant breakfast. The room on the second floor, without an elevator, is a bit dated but clean.

—

8.0 / 10.0

Stayed one night only, but everything was fine for the price paid.

Clean comfortable room. Good Beds. Shower room good.

T V did not work.

9.0 / 10.0

Great for a stopover

Easy to get to from Orkney ferry and simple to find route for onward journey

Stairs and no lift.

7.0 / 10.0

Good memories of this northern hotel in Thurso.

Reliable, honest staff who held our camera, left by accident, for 3 days until we returned to pick it up. Great breakfast.

A bit noisy on the old floors in the rooms and halls.

7.0 / 10.0

Given it was only 1 night it was average but would not stay there again.

Central and clean

No hand soap in en suite, faulty shower door. Breakfast poor had to wait until almost finished breakfast to get glass for juice, marmalade and bread for toast even after asking several times. Tea at breakfast was weak and more like hot water.

9.0 / 10.0

Highly recommend. Old world hotel which was lovely.

Staff- so helpful. I left an item behind me and they organized postage for me with no fuss !! Bar staff were so helpful and recommended things to us :) Very friendly welcome :) Great location.

They did appear to be a little understaffed for breakfast - there was a bus tour staying in the hotel so I think that put them under some pressure - but they were very apologetic and explained this to us.

8.0 / 10.0

convenient for our little break

breakfast very good

7.0 / 10.0

No elevator. Limited lounge bar hours, don't expect an evening and wine at the hotel.

Breakfast was lovely

Lounge bar closes at 930pm. No elevator, 30 plus stairs to room. Definately NOT suitable to people with disability

10.0 / 10.0

Solid Hotel in middle of Thurso.

Solid hotel in middle of Thurso, does what you need it to do. Room clean, presentable and everything worked as it should. Would stay again.

8.0 / 10.0

Great homely hotel, clean with brilliant breakfast, would recommend.

Good location, homely atmosphere, clean. Cooked breakfast was brilliant, better than many 5 star hotels.

Nothing to be honest, it was a perfectly acceptable place to stay.

8.0 / 10.0

Lovely staff and food

Friendly professional staff, characterful hotel, great food

7.0 / 10.0

Good

Basic hotel in a good location.

Food and atmosphere could have been better

4.0 / 10.0

Ok

Large help yourself breakfast

Paid extra for superior room but we had a tiny basic room.

8.0 / 10.0

A comfortable hotel with friendly staff and clean rooms.

Excellent location close to central city area, the station and the town beach.

7.0 / 10.0

OK

Good room

Nothing!

5.0 / 10.0

To have somewhere to stay the night was good

Situated well in town Breakfast staff very friendly

Welcome host not very welcoming Two flights of stairs ( my wife has hip replacements) Room was drab, dull and tv was small Not sure I would call it a Caithness Gem

5.0 / 10.0

Not a place if you want to relax and enjoy your evening.

Not much

Staff was not trained to be in hospitality industry. The breakfast was very poor and the room was one of the worst places we stayed on our trip. The room floor squeaked very loudly and we could hear our next door people snoring loudly. Would not recommend the hotel.

2.0 / 10.0

Never Again !!

The location

We had booked and paid for a Superior Room with garden view,on arrival we were given a standard room with a view of the road,when I complained, I was told that basically I had been 'bumped' from my original room as a large bus party was coming in and it had been allocated to them !! The following morning there was no hot water in our room, so cold showers for both of us,absolutely ridiculous ! Breakfast was chaotic, with said bus party and other guests scrambling to get a table and then get some food from the buffet,not pleasant. Never again !!

5.0 / 10.0

Could do better

Easy to find Staff nice

Parking limited No hot water for morning shower Breakfast ordinary Mattresses could feel the springs

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