Manor House Hotel





7.5Good
(1,026 Ratings)
"Lovely, warm and welcoming"
Verified guestDon't miss out! Price and availability may change
Well priced for this locationPriced under area average
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Located in Thurso and within a 10-minute walk of Thurso Beach, Manor House Hotel has a bar, non-smoking rooms, and free WiFi. The hotel features family rooms.
Free WiFi/internet
Free Parking
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Beach access
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Toilet with grab rails
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.5Good
(1,026 Ratings)
"Lovely, warm and welcoming"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Lovely, warm and welcoming
4.0 / 10.0
Basically in the middle of town so just about everything was close.
Some conflicting information given regarding bar hours upon arrival. At least one of the rooms in the hotel has a sliding barn door for the bathroom, which is conveniently omitted from the publicised images.
9.0 / 10.0
We were welcomed warmly and had one of the new rooms (15 - triple) which was very comfortable and clean. Dinner was enjoyable.
En-suite bathroom door isn’t fully private
10.0 / 10.0
Fresh , cosy , comfy beds
1.0 / 10.0
If I could leave 0 stars I would. I paid for two nights but the place was so unclean I checked out early. The customer service I’ve had since has been horrendously shocking. Would not recommend at all.
Place was unclean, I checked in late at night and didn’t notice the bathroom had clearly not been cleaned until the next morning.
2.0 / 10.0
Location
Owner very unhelpful. Not interested in his guests. No TV, no Internet which was advertised. Just told us to leave if we weren't happy.
9.0 / 10.0
Booked last minute due to ferry cancellation. The price was very reasonable. We booked a table for dinner (glad we did as the restaurant was very busy) - food was excellent - well cooked and large portions. Staff were really friendly - our server was a young lad who was excellent. Room was cosy with a comfy bed.
Nothing
9.0 / 10.0
This accommodation was excellent standard, right by the river and wonderfully clean. It had everything we needed. Very close to a wonderful coffee shop called The Haven.
This property has no lift and it has stairs to the rooms.
9.0 / 10.0
Location great with parking directly opposite. Owners very welcoming and accommodating throughout the stay.
Dinner menu offered good options including specials. Food was really nice and very reasonably priced.
Room was lovely, offered everything you needed. Breakfast included and was nice.
Breakfast served on a small plate making it awkward to eat. Nothing else! Really lovely stay.
10.0 / 10.0
Very easy to find, good location. Nice quiet place for our two nights in Thurso.
N/a
9.0 / 10.0
A super friendly family run hotel with taste charm and character
No toilet brush for the toilet
4.0 / 10.0
Food was amazing
Was disappointed I have use booking.com lots of times and first time I’ve been disappointed in the state of the hotel we booked we were not in the hotel we booked
8.0 / 10.0
Clean and comfortable room. Very quiet. Room was lovely and light with a beautiful outlook onto the park.
Quite close to town and easy walk to the railway station. Grocery store very close by. A great little coffee shop situated just around the corner. Friendly staff. We enjoyed a fun night downstairs in the bar where the local musicians ( about 10) entertained the crowd with Scottish music. One of the highlights of our trip.
The hotel was being renovated so there was a little bit of chaos whilst we were there. Otherwise, all good.
10.0 / 10.0
Lovely place, everything was clean, delicious food in their restaurant, we had Scottish breakfast which was excellent. Very friendly and helpful staff
9.0 / 10.0
Food always hot and room clean and modern.
nothing
4.0 / 10.0
Location
Bedroom had no curtains and toi light, noisy and room next to noisy bar till 11pm, heard everything and woke up continually through night.
8.0 / 10.0
Staff is wonderful, food is great. Nice new room.
Bed was small, loads off hair on the pillow, blinds dont keep the room dark ur awake by 5am, cracks in the walls from new plasterboard
9.0 / 10.0
Bit pricey for continental . Cooked excellent. Lovely location right next to river walk
No complaints
5.0 / 10.0
The staff were friendly.
The room (no 1) on arrival had a cold damp smell. It was not soundproof. Neighbours in room 2 were loud and kept banging and slamming doors at 6:30 am! The room was dirty and dusty. There were cobwebs all over. The floor was dirty like it hadn't been hoovered or mopped. There was dusty balls under the bed! The bedside units were dusty and we found a spider and cobwebs in the draw. The plugs on right side didn't work. The extension cable for tv and kettle was faulty. There was no plugs near the mirror to do my hair or make up. (Bad layout) the wet room needs a good scrub. Limescale and dust around the wet walls. The drainage in shower needs cleaning or checking as water was very slow to drain which resulted in the water going into the bedroom floor. We were sneezing alot during our stay. The kettle can't be filled using bathroom tap so we had to use bottle water. You have to ask for fresh towels or room to be cleaned. Which I think should just be compulsory. Ive cleaned in hotels before and feel the cleanliness has let down the hotel as a whole. The bed mattress needs replacing, springs were stabbing into me. Dark mark spots on the bed. Just felt itchy and dirty.
Residents or people eating at hotel were leaning on our bedroom window smoking and been loud, including late at night.
Regarding breakfast we only had it once and cancelled the rest. We requested Square sausage and given a normal and no explanation. The hotel does require some refurbishment as I feel it's letting the reputation down as a whole. Sadly we won't come back.
7.0 / 10.0
Breakfast was well presented and served quickly. Staff helpful and friendly. Room was large, clean and comfortable.
Staircase was slightly dusty but this did not distract from the dated character of the hotel.
8.0 / 10.0
The family-run hotel was very homely, with a very warm welcome. It is obvious that many customers are regulars. The building has some lovely historic features and architectural details.
Supper and breakfast were just right for both taste and quantity, and as our host is also a farmer, we can be sure the ingredients were very local.
Carrying cases up the stairs was a reminder of how we now take lifts for granted, but I'm sure someone would have carried them for me if needed.
5.0 / 10.0
Room was small , not very clean.
Floor hadn’t been washed in some time , such a shame , potential to be a really nice boutique hotel
Cleanliness
10.0 / 10.0
Yhe host and family were very attentive. Just like a stay with friends
The hotel is an old building that has been modernised, comfortable and homly
9.0 / 10.0
This was a cool old hotel with a relaxed vibe near a river. The room was super clean and fixed up with great hot water and a cute spot for making coffee in the morning
The public spaces were a little dingy
8.0 / 10.0
Location. Price.
I arrived at 10pm and the place was in darkness. Front door locked so walked in with other guests. The reception was in darkness but eventually found someone to give me my key.
Room was large but there was black mould on shower silicone:-((
10.0 / 10.0
Mary allen and her husband were amazing hosts , the rooms were great and the meals were great we felt like family 🙏🏴
Nothing
9.0 / 10.0
Food was excellent.S.ervice was brilliant.Room was comfortable bathroom was clean
8.0 / 10.0
Great place but under the bed was very dirty. The rest of the room was spotless.
Very warm in room. Could not adjust the heating.
Host was wonderful. What a nice lady !
Room was small but very nice. Breakfast was very nice. Locals were so nice.
Would definitely book again.
7.0 / 10.0
Lovely big room over looking the river.
Good location,.
There did not seem to be any staff available after 8.30pm, the bar was locked/closed.
Minor issue , missing light bulbs in the bedroom, ensuite was beautiful, but very very small.
8.0 / 10.0
Friendly and efficient check in, nice bar and restaurant, clean and comfortable room, working Wi-Fi. All great!
No complaints!
7.0 / 10.0
staff very helpful when we turned up early. All staff very freindly
I thought the size of rooms and cost was a little high but I think the location drives the price/demand
8.0 / 10.0
Great view, clean room, good food. Would recommend. Lovely old house, lovely staircase, high ceilings.
Wall thin, we could hear next rooms tv all night.
No chairs in the window area, in room 9 it would have been nice to sit in that area.
Young lad who checked us in, didn't say where to find the room, or give us WiFi password, it wasn't in the room anywhere.
Maybe one feature wall of wallpaper, or artwork to break up the stark whiteness.
6.0 / 10.0
Historic building by the river.
Very dirty under the bed. It will be lovely when the refurb is finished, but we felt a little as if we were in a building site at first. Not a good breakfast range - no plain yogurt or patisserie.
3.0 / 10.0
The g
entleman who helped us to our room seemed like a very nice young man.
Unfortunately, the accommodations were not as advertised on the website. Perhaps #6 Janet St, our intended location is nice, but #3 Janet St, where we stayed was a complete and utter disappointment. We do not require fancy, but we do expect some level - any level - of cleanliness. The first room we were assigned was not clean, so we were relocated to another. It was larger, but that only meant there was more room for filth. I have never written a review before, but I HAD to write one about this establishment. We should've cancelled, but after along day of travelling, we decided to stick it out for one night. The only time we took our shoes off was when we went to bed...
8.0 / 10.0
Staff were fantastic, location is on the river. Food was good.
Nothing
2.0 / 10.0
We liked the convenience
The room was dirty, the hotel was very loud until the early hours of the morning. We complained to the staff and they seemed nonchalant and unbothered. Not a good experience
8.0 / 10.0
This was a nice last minute treat for us before we transitioned into NC500 caravan sites. Friendly staff dog , suite recently updated. Close to a nice walk along the river. Restaurant on site is always a good thing to have. We had the breakfast, not sure what the fuss is about in the reviews about the food, it was fine to me!
Maybe because we were there in the off season there was is no front desk staff. We weren't expecting to have call the property to be let in which put me on edge thinking they were closed. Some of the units may be under renovation FYI but other than that everything was fine.
10.0 / 10.0
The accommodation is wonderful! The innkeepers as well.
I had forgotten as to whether or not breakfast was included, so at check in, when I was asked to complete a sheet of what I wanted for breakfast, I completed the sheet without thinking. As it was, I will be charged. I would have liked to know the prices beforehand so that I could have made a decision where to have breakfast elsewhere.
5.0 / 10.0
It's obviously a work in progress and it's great that someone is investing in the property. May 2024
We couldn't control the temperature of the room and I struggled to open a window. We were only needing a bed en route so the lack of functioning wardrobes and fridge were unimportant.
8.0 / 10.0
Basic, good value accomodation. Friendly family atmosphere and a lovely welcome.
Staff were helpful and the room was as expected.
I wouldn't say there was anything I actually didn't like, but the building is still a work in progress, so others should be aware of this. But it didn't in any way compromise our stay
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Manor House Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Manor House Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Manor House Hotel?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wheelchair accessible.
