Cambridge Quy Mill Hotel & Spa

The staff were excellent. Had one of the best afternoon teas I have ever had. Even though the service was slow … staff were brilliant. The bar staff were great & food in restaurant was amazing. The room was clean & comfortable and bathroom was clean.

The spa let this place down. The spa floor was disgusting & dirty. Needs a complete overhaul.

Check in was smooth and professional. The Spa/swimming pool was nice(water was not cold) Jacuzzi was quite hot but that is not a criticism Dinner was good Bar was nice

Room was not quite up to the value paid for it, carpet was quite stained and in one section it was ruffled up. Room was a bit smaller than i expected and considering the place was not full they could have given us an upgrade. The fee for car parking was not expected when we arrived we had to pay Ringo £10.50 per night when at most hotels I have stayed at it is usually free. The breakfast wasnt incuded but i knew this when i booked in January but when we arrived they said it was £22.50 each which i was a bit expensive and I thought it must be a fantastic spread but it wasnt, i opted for the cooked English but wasnt impressed at all. We went to the races at Newmarket and decided to not take the car there so instead we took a taxi which was recommended by reception, i booked the cab and it was £26.40 which I assume was reasonable so I gave the driver £30 and asked him to pick us at 5pm, he sent me a text to say he had arrived I said we would be with him in about 5 mins, we sked him to take us to a pub called The Hole in the wall for dinner which he did then asked me for £30? Thats nothing to do with the hotel directly but I though £30 thats excessive but i never questioned him.

Good location spa facilities

It was very warm even with a small fan, and the parking was not the greatest having an event on in a marquee took over the spaces to the point car was blocked in.

Swimming pool and jacuzzi. Breakfast. Some staff excellent. Room very clean and good size

Just felt it needed some TLC. Please smile at reception on arrival - felt like an imposition. Charge £10 for a car park if not booked direct - so a booking.com tax. (?) Room uncomfortably hot - even with outside temp of 16c at night and windows open (opens onto car park so privacy?)- ceiling fan good. Portion of curry at dinner - £19 not value (but apparently that's the portion, so...) plus 15% service charge. Green mold on tiles in the rest area of the swimming pool - come on guys!