Gartenhotel Maria Theresia

The staff made us so comfortable and welcomed, especially as a solo mom with a toddler. From the kids menu at the onsite restaurant to the playground outside, it was a great place for our stay. Oh and breakfast was delish! They have a small variety of foods that includes fruit, cheese, meats, some of the best scrambled eggs I’ve had in awhile and bacon. Plus a juicer and a coffee machine. We enjoyed walking to the hall and exploring while being fat enough away from it that we were closer to the alps and deeper in the community. There’s a lovely church and a vending machine across the road which had chilled milk and snacks and soda for very, very affordable prices. You’re located next to a walking/biking trail that we enjoyed exploring too. The hotel hosted three weddings/after party’s one of the nights we stayed there but the noise was nonexistent if we kept our windows closed. We even asked to order food after the kitchen was closed that evening (out of desperation) and they accommodated by providing an elaborate charcuterie board. Overall, the staff continued to go above and beyond to provide great service. Our room was located on a split level which was difficult with a stroller on my own, but one of the maids would almost always see me and offer to help. We didn’t speak the same language, but we didn’t need to. I was so grateful for her kindness. There was also a server that always asked if we needed anything. He was very kind and attentive and spoke great English. The staff at the front was very professional and kind and always happy to help as well. We felt like we were in great hands.

We have two complaints and a few comments. The blinds don’t do much to stop the sun from into the room. By 6 am our room was filled with bright light even though the blinds were all closed. This was consistent at our son’s nap time and bedtime which made him much harder to accommodate. Secondly, we said we wanted to pay in euros but when we used our card to pay we were charged in USD. This means we payed a higher conversion rate per euro and we had to pay a markup fee on top of it. I think it amounted to a $10 difference but it should’ve been avoided. Additionally, there’s no AC controller in the room. You have to ask the front desk if they can turn it down. The only time we wanted to call was when the weddings were going on but we didn’t want to walk down there to ask the staff for help. There’s also no mini fridge which I should’ve checked before booking. Those were small issues but they did affect the comfort of our stay.

Nice hotel , nice people

Beautiful location and grounds. My son loved the toys and playground. Spacious room with a lovely balcony. Just a quick walk to the main part of town. I really loved this spot!

The service left a lot to be desired. I tried to order a drink at the bar (was ignored by multiple waitstaff) and then told to sit and someone would come to me. After sitting at a table for 15 minutes no one ever came so I left. Same with breakfast. No one greeting or seating. I had to hunt down staff to ask for cutlery and then they seemed annoyed at that request.

Es war sauber.

Einchecken in dem man seinen Schlüssel im Eingangsbereich von einem Tisch nimmt (inklusive Name und Adressdaten, welche auch für jeden ersichtlich ausliegen) #Datenschutz Eine Mitarbeiterin, die alle Gäste bedient die an den beiden Ruhetagen anwesend sind (Montag und Dienstag). Sehr nette Dame aber klar überfordert. Kein „guten Morgen“ zum Frühstück. Das Frühstück ist übersichtlich und qualitativ unterdurchschnittlich. Keine gemütliche Stimmung. Man hat überwiegend das Gefühl, dass man zwar versorgt wird aber es egal ist, ob man sich wohl fühlt. Nachts am Nachtzugang standen wir 20 Minuten vor der Tür. Der Chip zum öffnen funktionierte nicht. An die „Not-Telefonnummern“ ging niemand ran. Wenn nicht zufällig ein Mitarbeiter vorbei gekommen wäre, dann hätten wir wohl im Auto schlafen müssen. Eine Entschuldigung gab es nur nach vorbringen unseres Problems am nächsten Tag. Man wunderte sich das wir keinen Code hatten, diesen bekommt man wohl bei Anreise (wenn beim einchecken jemand vor Ort gewesen wäre…)