Hotel Le Cygne d'Argent





7.1Good
(892 Ratings)
"The price, location, and room are perfect for me."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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Hotel Le Cygne d'Argent is located in Liège. Free WiFi is available throughout the entire property.
Free WiFi/internet
Non-smoking
Pets allowed
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Housekeeping available
Fire alarm
$$$$
7.1Good
(892 Ratings)
"The price, location, and room are perfect for me."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
Comfortable.
No staff and online check in a nightmare. Paying city taxes separately and via an app not good enough.
10.0 / 10.0
The price, location, and room are perfect for me.
It would be great if there is an elevator. Because I have a big luggage, It is so heavy for me to move it to upstairs.
7.0 / 10.0
The rooms are good, but recent refurbishment not quite finished and partly falling apart. All nice though. The problem is communication: messages with codes via WhatsApp instead of booking email. Reception nominally open between 4 and 10 pm. But there no one there, you have to reach them via WhatsApp. Not always possible. General impression: the owners spent money on the premises but then there is no service, even though the caretaker is amiable enough. Example: main light switch not working and just one towel for the floor, nothing else, the claims to be a hotel but there is less assistance than in a private room. Otherwise location and premises are pleasant and it good be great. Try a little harder!
2.0 / 10.0
When I arrived in the afternoon, the hotel door was closed. Two other guests have been waiting outside, just like me. Some minutes later a delivery man arrived bringing pizza to a guest, who already was in the hotel. That guest opened the door. Inside, at the hotel reception: No one! Just a slip of paper saying: If you need help, send a message to a WhatsApp number. After several minutes a message came in with the code number of the room. I answered via WhatsApp: Bad service. A man called me immediately, talking english, he did not mention his name, he said: "Good morning". I asked: It is afternoon, from where are you calling? He said, he is not in Belgium, but he did not want to say, where he was. I quit the phone call. - In my room I realized that the electronic locking system did not work: It was not possible to lock the door! I met another guest, a woman from France, who had the same problem. So when I left my room, I had to take my lugage with me (fortunatly it was only a backpack). Never again!
4.0 / 10.0
Nothing
Nobody there when we arrived, phone number provided unanswered. Light switch not working, no shower curtain, soap dispenser not working.
2.0 / 10.0
Unfortunately this isn’t a three star hotel, it is 20 rooms. With no facilities, no restaurant and no bar. It’s a bit like student accommodation.
Complete lack of any restaurant or bar or staff on site. And we had to have a cold shower before we went to Formula 1 at Spa on the Saturday morning which was very poor. It’s misrepresentation to state this is a three star hotel.
5.0 / 10.0
The staff member who we saw on reception when we arrived was very friendly and helpful.
Clean towels each day.
There was no hot water the first night.
It’s not in a great location but walkable to the city centre.
Strange you get a WhatsApp message with an entry code and told which room on the day.
It’s quite run down and the restaurant is permanently closed.
The first night we had no hot water and it wasn’t reliable for hot water the other days. Also no shower screen so water went everywhere.
The bedding was clean, the room and bathroom were cleanish but it was run down and doesn’t look like the photos.
There was a fan but it was old and made a racket wasn’t worth using.
If you just want a bed and nothing else otherwise I wouldn’t recommend it was one of few places with rooms left during F1 weekend so was still quite pricey especially for what it is
4.0 / 10.0
It was the only place in town with a room when our other booking.com property turned out to be a fake. The property was very quick to respond with availability and checked to make sure we were happy with the type and number of beds we booked since what we booked was different
than what we got.
No lift to take luggage up, no AC and no shower curtain made the room wet, it was very expensive for what it was but that’s because the F1 race in Spa was happening.
4.0 / 10.0
Room was large and clean. Nespresso coffee machine and water provided.
No staff at all. Everything done remotely. Bizarre key code door lock. Fittings in bathroom loose. Shower not working properly. Appears to be no maintenance taking place. The whole has the feeling of a pretty basic 3* hotel that has passed its best and now is being run without any staff presence on the basis of just turning rooms over.
7.0 / 10.0
Very clean and comfortable
No staff all done by what’s app check in check out and payment of tourist tax
I had problems with check in and when I went to check out it led you to payment which had already paid so I didn’t officially check ouidea
3.0 / 10.0
The location is pretty good, its relatively close to the city center and the train station.
The bathroom is pretty big
It was very clean and didn't smell
This "Hotel" is pretty rough. When I arrived there, noone was there and the door was locked. After waiting for 20 minutes and texting via WhatsApp with no response someone finally opened the door (There was a sign on the door with a number asking to text via WhatsApp...). Then the staff wasn't all to friendly he just gave me the key didn't even smile once. After arriving in the room I was severely disappointed as the room looked nothing like in the pictures. I checked in at about 15:30 and at 16:00 the staff was already gone so noone could answer any questions. I tried texting via WhatsApp but no response again.
Also they requested me to give them my credit card details without really saying what they need it for which is very sketchy never had something like this before.
At the end of the day the Hotel served its purpose but it wasn't great and not worth the price I paid at the time.
5.0 / 10.0
Location
It’s not a hotel it’s literally a room only set up
9.0 / 10.0
This is a comfortable cozy hotel at about 10 minute nice walk from the main station, and there are frequent buses and trams nearby. The room was nicely and newly furnished, with a comfortable bed, kettle, very good bathroom. Staff are kind and helpful. Wifi was good. There is a nearby public park / monument area, and the main/older part of town is adjacent. Also 24 hour shops, and other shops/restaurants, botanical garden. Overall good value for money.
Stairs a little bit on the narrower side going up, but one gets used to it. SMS with PIN code wasn't there prior to arrival, so an SMS query was necessary, requiring a working phone. Maybe this was because of earlier requests to provide credit card details for city taxes due, but not everyone is prepared to send such details by email.
5.0 / 10.0
Good location , nice room
Wi Fi is not working!
When I arrived to the room the main light didn’t worked. I call to the stuff day after day and they said “please ask tomorrow my colleague “
5.0 / 10.0
It is what it is. For price you can't ask for more..
Elevator not working
5.0 / 10.0
Posizione
Staff and didn't change or did bed on the 4 days we were there
8.0 / 10.0
The staff were friendly and the breakfast was delicious with a large selection.
The shower head wasn’t attached to a wall so had to shower sat in the bath.
9.0 / 10.0
Large room with kitchen, Nespresso, kettle, fridge, very friendly lady at reception, clean and modern
Cold shower (or maybe I couldn't operate it)
10.0 / 10.0
Cozy hotel in a central location close to the Botanical Garden with an easy bus connection to the station and Opera. The room was clean and comfortable. The hotel is very quiet and the person at the reception is very kind and helpful.
7.0 / 10.0
good breakfast
pleasant room
good matress
friendly staff
shower was very hot and not adjustable
construction work in the street
no warm blanket
6.0 / 10.0
They are friendly. It's has was it says it has.
Wifi Slow
Very cold room
Transparent bathroom door... Why would anybody want that?
Also there was Mold in the bathroom from humidity... probabaly because the room is very cold
1.0 / 10.0
There was nothing good about the hotel, except the girl in the reception was helpful.
No hot water, no heating in the room while the temperature outside was just 2 or 3 degrees Celsius.
7.0 / 10.0
hard to find
10.0 / 10.0
Beautiful room with good aircon, which was a lifesaver in the heatwave. The staff were very friendly and accommodating and the breakfast was delicious - and served in a stunning breakfast room.
The location was great for access to central Bruges.
We can't wait to stay here again.
Nothing - a perfect hotel.
8.0 / 10.0
Nice hotel, staff are professional and pleasant. Room was clean and comfortable. Neighborhood is quiet.
8.0 / 10.0
Na
1.0 / 10.0
I just like the location and cleaners was al right.
My booking at the hotel and I paid are not relevant I had to add lots of money. what I booked was not the same. During the check in I with my colleagues were waiting in front of the hotel the locked entrance for three hours. nobody was opening the door.nobody apologized for the inconveniences. I paid additionally for breakfast but it was not the order i gave. I did not have the chance to change my hotel as I was at the conference and no time for it.
7.0 / 10.0
Stuff tried to accommodate our needs re. Checkout
There is no one at reception between 14-16h so luggage cannot be collected at those times.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Le Cygne d'Argent. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Le Cygne d'Argent pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Le Cygne d'Argent?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
