"The view was amazing, we were able to see the sunset from our balcony. We stayed in a suite, it was very clean, the bathrooms bigger than we expected. The body lotion and wash, shampoo and condition..."
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$$$$
Top rated by guests
9.0Outstanding
(4,687 Ratings)
"The view was amazing, we were able to see the sunset from our balcony. We stayed in a suite, it was very clean, the bathrooms bigger than we expected. The body lotion and wash, shampoo and condition..."
For stays longer than 1 night, there is a possibility that the hotel might transfer you to another room.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
9.0 / 10.0
Outstanding(4,687 Ratings)
100% verified reviews
10.0 / 10.0
We're definitely coming back to stay at Royal Neptun.
The view was amazing, we were able to see the sunset from our balcony. We stayed in a suite, it was very clean, the bathrooms bigger than we expected. The body lotion and wash, shampoo and conditioner were L'occitane en provence.
Some staff were not as nice and helpful as the others, they were abrupt almost unfriendly.
6.0 / 10.0
A bit disappointing
Unwelcoming staff
Breakfast was not up to par
8.0 / 10.0
Good
Location
Breakfast was too busy even before 7
9.0 / 10.0
Great vacay vibe
Great view & facilities, not the closest to old town but still very easy to access old town via taxi/uber, and avoid all the stairs that might be troublesome in the old town area.
Slightly far from old town if you’re looking for walking distance to the touristic areas, but overall it’s not a big issue.
6.0 / 10.0
Adequate.
View of the sea from room.
Comfy bed and pillows.
Reception when we first arrived was not welcoming or informative. Directions to our room were not easy to interpret and led to us getting lost. No information given to us about where to have breakfast.
Led to believe there was left luggage opportunity with use of a changing room . In actual fact luggage left in a room and the changing ‘facilities’ were in the spa; this was actually a small area outside the loo in the female locker room.
10.0 / 10.0
Birthday Getaway
Everything. The hotel has 3 pools and a sauna and they also have spa access. There are a lot pf restaurants nearby. I also like the wide selection of breakfast that they offer. We had a pleasant and relaxing stay. They even gave me a complimentary proseco and cake as it was my birthday.
Nothing
10.0 / 10.0
Got upgraded to 5* so v happy
Great breakfast. South facing balcony on to the sea.
10.0 / 10.0
Stayed for 3 nights . Will definitely recommend this hotel and the whole resort
Fabulous location
Easy access to Dubrovnik by bus
Amazing breakfast
Nothing
10.0 / 10.0
a wonderful 2 week-stay
1/ the view- this hotel has an exquisite sea view from the reception
2/ the facilities: lots of restaurants, beach bar, pizza, spa&massage, fitness room
3/ the INCREDIBLE breakfast that you can have on the terrasse with sea view or inside- the food is absolutely delicious, everybody can find something they love
3/ the staff: very friendly, very quiet, very polite including during the late hours- never hurried us from the spa space or the pool side
A BIG THANK YOU FOR THE QUALITY OF THE SERVICE!
the restaurant is way too expensive for the propositions they make even though the meal ( we had dinner) was excellent; on the other hand, my husband found the portion way too little and was hungry after
8.0 / 10.0
Really enjoyable stay. Great location. Staff doing the work were great. Sea swim access really good.
Great location, staff were great. From check in to breakfast room staff, pool attendants , bar staff etc all very helpful.
Facilities were good...
While I acknowledge the poor weather and flight cancellations played a role in some capacity issues the lack of organisation and communication at the hotel was poor. We went for breakfast on the Fri morning and there was a long long line at the breakfast room. We were there about 20 mins and still outside the restaurant and I went back to reception to ask if there was an alternative. They suggested I go to a different room for breakfast. When capacity is an issue strong and clear communications are key.
9.0 / 10.0
Luxury meets peaceful by Dubrovnik
The property is very well appointed and the ability of using the facilities in all 4 buildings was great. A fantastic breakfast buffet overlooking the ocean was always a great start to the day. The Roos were clean and daily cleaning always brought us bad to a fresh look. Service staff was very attentive at every point (front desk, cleaning, restaurant, pool deck). Between the ocean and 5 other pools pleanty of opportunities to splash.
7.0 / 10.0
Never felt welcome by staff. Did enjoy the pools and grounds around hotel.
Beautiful grounds and position on the coast. Enjoyed adult only swimming pool.
Staff was not friendly in my discussions with them. Not very helpful, always seemed preoccupied with something else.
10.0 / 10.0
I was devastated to leave - that sums it up !
The sea access ! I actually cried every day when I’d jump in from the rocks … stunning doesn’t cover it
The gym is a bit dated but I like the gym on holidays so am fussy
10.0 / 10.0
Wonderful seaside hotel with great rooms, breakfast, and staff!
The hotel is located right in front of the sea. The beach was mostly covered with big rocks; however, part of it had been filled with concrete, creating a unique “on the rocks” concept. The room size and comfort were excellent, and the crib provided was of very good quality. Breakfast by the sea was outstanding. I truly loved the hotel and the staff!
Nothing
10.0 / 10.0
It was a fabulous place to relax, explore and enjoy!
The location right on the ocean, the incredible view, the fabulous breakfasts and dinners included, the pools, the ocean, the beautiful promenade down to the ocean.
The guest relations person made a mistake on booking an outing
9.0 / 10.0
Lovely hotel in a beautiful location a short taxi ride away from the Old Town.
Beautiful views right on the sea front, also loved the pools. Breakfast was delicious.
Nothing.
10.0 / 10.0
Fantastic location,good bus service to old town great pools,very relaxing stay.
Breakfast choices fantastic.
Everything was great, the room breakfast location and staff.Lots of choices for dinner at night.
9.0 / 10.0
Celebrating wedding anniversary ín a great hotel
We celebrated our 25th wedding anniversary ín Dubrovnik where we spent our honeymoon holidays. Royal Neptun Hotel was an amazing place to stay: we had a beautiful spacious room, cuisine was great and we also loved the private beach
We had only a minor issue with the reception staff, some of them should improve their English as they did not always understand what we asked from them
10.0 / 10.0
Affordable luxury beside the sea
Fabulous outdoor facilities
The buffet option wasn’t great but the a la carte options were better
8.0 / 10.0
location was stunning, but advise you to stay elsewhere at the same room rate
The hotels location is spectacular. We have stayed in this location, about 100 meters from the Neptun before, so knew what to expect. Its an amazing part of the world to visit
when we arrived, I was shocked at the room we were given. As I said, we have stayed in a nearby hotel before and the price we paid there was about the same, however the size and quality of the room elsewhere was considerably better... whereas the hotel wasn't. So while we enjoyed our stay and the hotel in general, the room we got was anything but value for money. We complained after check in, and to be honest the attitude of the staff at reception was a disgrace...rude, inflexible, unhelpful. After my second complaint and having asked for a manager, they went to get one and returned saying he said there was nothing he could do. Very poor way to start a holiday
9.0 / 10.0
Loved staying here and would happily come back.
The views are fantastic. From our balcony we could see the sea and the mountains. And the views from the pool and rooftop bar are great too. There are some nice spa facilities. The staff are nice. It’s very clean and comfortable. It’s nice you can use the different pools and restaurants in the royal hotel chain as they are all next to each other.
The drinks and spa are a little pricey, but we found that with most of Dubrovnik. The evening buffet was expensive and wasn’t great quality
9.0 / 10.0
Very enjoyable with fabulous food and locals were friendly
Location, very clean and quality restaurants on your doorstep
Erratic water temperature and room was compact
10.0 / 10.0
Delivered everything and more
Location was perfect
The number of pools
It was not crowded
Breakfast was plentiful
Staff were very friendly and always looking after guests. Even the staff near the sea always made sure they found us a sun lounge
10.0 / 10.0
Good location and unlimited mimosas included!
The rooms are spacious and clean . The sunset views from the balcony were incredible . Has a spacious parking garage if renting a car . The breakfast was impressive and included unlimited mimosas !
Nothing to dislike
7.0 / 10.0
Family Getaway
Property is perfectly located on the water. Property is about 30min from Airport we booked an uber for both ways. About a 10min uber to old town for site seeing. Breakfast is plenty huge delicious spread. The view for breakfast is stunning!
Room was not as clean as expected at a 4 star resort. Lots of stains and a little dated. Bathroom is tight.
Staff is amazing. Pool staff were very friendly and attentive.
Price does not match property expectations. Room was not very clean.
10.0 / 10.0
Amazing place, top class facilities and a beautiful promenade walk into Lapad
Extremely clean, staff were all very friendly and helpful
In room water bottles not being refilled every day
10.0 / 10.0
My favorite hotel complex in Dubrovnik
Beautiful property and location
6.0 / 10.0
It was not bad, I wish the fronr desk staff are helpful and not rude!
Location and Room space!
Too far from old town 20 mins ride
10.0 / 10.0
Would have loved to stay longer than the one night I was there.
Breakfast - having to walk round and round to find what I wanted. Very badly laid out.
Breakfast dining room not attached to the hotel.
Hotel restaurants; not attached to hotel, and poor menus.
10.0 / 10.0
A delightful amenity-rich hotel.
This hotel is far enough from the Old Town to be peaceful yet close enough to be a convenient Uber ride away. The Royal hotels that make up the complex have numerous pools, bars, restaurants, and areas to relax. It was always a pleasure to come back to the hotel after a day of sightseeing.
I really can’t think of anything.
8.0 / 10.0
Comfortable with great views
The views were great, room was large and comfy. Breakfast had a great selection and was tasty.
The bathtub. I would prefer just a shower with a fixed shower head.
9.0 / 10.0
It was an enjoyable and relaxing experience.
Many areas to sit and relax.
Outdoor pools were very cold!
9.0 / 10.0
Luxurious
The location and views and freedom to use the facilities in the different hotels in the resort
Our room was a little small- very little room at the foot of the bed
10.0 / 10.0
Amazing view, great location
Amazing view of the sea and sunset. Nice walk along promenade to bars and restaurant’s.
Breakfast was quite busy no matter what time you went. Didn’t have poached egg as an option.
10.0 / 10.0
Terrific break
Location, spotlessly clean spacious rooms and area throughout the Royal Hotels, excellent variety of food at breakfast. Guest relations dealt with all queries before our arrival date.
The spa and wellness area were excellent and accommodating and spotlessly clean throughout.
Nothing
6.0 / 10.0
Have been to this hotel 3 times now. The first 2 times exceeded my expectations we were really looked after with beautif
Views location and breakfast
Room facilities/ size
9.0 / 10.0
Quiet location with great sea view
The view from the room was amazing. The location was great: a quiet location outside the busy centre of Dubrovnik. Staff was kind and breakfast was good.
Pillows were a bit too soft. After calling reception, a new pillow was given, so no complaints.
10.0 / 10.0
great 😊 stay in Dubrovnik
really nice stay here at Neptun , staff really friendly and spa was nice ...breakfast good and used the gym both days. Parked car outside hassle free, nice view across the Adriatic too...
Bus stop into Old city close by but we got an uber in for the €6
would stay again
none
8.0 / 10.0
Royal Princess instead of Hotel Neptun...
amazing hotel, the staff and services are not so great
We were moved to Royal Princess Hotel because Neptun Hotel was closed at the time.
The suite was amazing, roomy and nicely furnished. The view was also great.
The chef at the restaurant was friendly.
The staff and the service are not at the level of a five-star hotel. Disinterested receptionists occupied with their phones and too many waiters in the restaurant, who group and loudly debate with each other, all over the restaurant. Especially in the first days.
At the weekend, when the hotel was fuller, the restaurant was too small for all guests and you had to wait for a table or eat outside in the cold. It was raining. Also, the trays at the breakfast buffet were offten empty, as if they were not up to the number of guests when the hotel was busier.
The indoor pool is too small for one, let alone two five-star hotels. When we went to the pool at the weekend, it was full of loud, rude guests. None of the staff felt the need to kindly remind them of appropriate behaviour and that they were not alone in the pool. So we rather left.
On the day of departure, before 9 a.m. the maid entered the room without knocking (despite the do not disturb sign and the card in the slot) and wanted to do a general cleaning even though the check-out time from the hotel is 11:00.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Royal Neptun Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Royal Neptun Hotel. Enjoy the water!
Is Royal Neptun Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Royal Neptun Hotel?
We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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