Hakone Onsen Yuyado Yamanoshou

It was off the beaten path in Hakone which got us farther away from the high tourist traffic. The staff was wonderful. I ended up getting a bad sinus headache and they gave warm compresses which really saved me. We had a small mix up with the times we were booked for the onsen but it ended up working out for the best as we got to enjoy a soak at night during a light rain. It was incredibly peaceful. This hotel is not too far from a bus stop but it is also quite out of the way. That was a huge plus for my husband and I as we wanted to have a more personal, intimate experience instead of something geared towards tourists.

I’m finding it difficult to find anything we did not like about the property. Everyone and the experience was amazing.

Beautiful property in a convenient location to get busses. The onsen and food were also great. The staff were very nice.

There was some confusion on check in regarding my wife’s dietary requirements. I messaged them immediately upon making the booking to ask if they could accommodate a vegetarian menu (because she is pregnant, she was concerned about eating certain foods). They just asked if that meant no sashimi or uncooked meat. I replied that well cooked meat was fine, but no raw fish. Upon check in, the owner seemed confused when we said my wife could not eat sashimi. This caused us some stress and anxiety, as it seems they did not record or remember our dietary request. They made accommodations with the meal when we arrived later for the food, but it was not a nice first impression. The shower room was also quite old and the water pressure was very forceful, which made taking a shower hard work.

It is a classical ryokan, which is nice. The breakfast and dinner were authentic and very tasty. The indoor onsen was very nice, but the next time I would definitely go to a place with an outdoor onsen. It is a completely different experience.

1. The view is on the construction site right in the back on the building. There are mountains on the background though. 2. The rooms are not in the best condition. 3. The lady who does the check in and is the supervisor in the hotel was unfriendly. She wasn’t even at bit client oriented. She scheduled our breakfast and dinner time as well as the onsen usage time according to her/her team’s convenience. We were with the baby, so timing was very important to us. The time slots she proposed were very inconvenient for us and she didn’t care. More than that, I had to have a discussion with her about my baby getting a towel (she did give it in the end). I didn’t feel welcome at all and I wouldn’t recommend to go there with small children.

Facilities and amenities. Staffs were friendly. Dinner and Breakfast were delicious and well presented and served. The onsen was great! You can enjoy it privately as it’s booked per schedule and we had an evening and early morning one to ourselves.

Toilet water spray was not heated and the view from our window was mixed. A contruction site next to it which the property has not control off but further on, you have a magnificent view of a green hill.