Secret Garden Resort&Onsen秘密の花園箱根温泉別荘

Le onsen, le cadre magnifique (Jardin et Villa)

温泉はとてもよかった バスタオル フェイスタオル 日数分はとても良かったです

トイレの中にあった手洗い場の水漏れ 備え付けの洗剤がなかった→すぐ対応していただきました。

The private onsen in the house was amazing and truly a unique experience. The house itself is a beautiful, stylish traditional Japanese home—very atmospheric and memorable.

Unfortunately, the service was the worst we’ve experienced in Japan. Only one set of towels was provided for a two-night stay, with no extra towels for the onsen. The kitchen was equipped but missing even basic essentials like salt and pepper; when we politely asked the host, they refused with the excuse that they don’t provide food. Wi-Fi did not work and mobile coverage in the area was very poor. The futons were thin and uncomfortable, and the pillows/blankets had strange black spots that looked like mold—definitely not acceptable for this price range. Communication with the host was slow and unpleasant, and although they agreed to a small refund (1,000 JPY), I had to manage it myself and still don’t know if I’ll actually receive it.

静かで景色も良く温泉は最高でした。

調味料などは何もなく、設備も故障が多すぎた。