Park-Hotel Hagenbeck
Top rated by guests





8.5Excellent
(3,389 Ratings)
"We went to the Hargenbeck Tierpark that is very near from the hotel, and we bought tickets of the zoo in 20% dicount price. The wall paintings and ornaments are themed around animals and cultures from..."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
This 4-star-superior hotel next to Hamburg's Hagenbeck Zoo and Aquarium offers soundproofed rooms with exotic décor, a modern spa with panoramic views, and discounted access to the zoo.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Outdoor Cooking
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.5Excellent
(3,389 Ratings)
"We went to the Hargenbeck Tierpark that is very near from the hotel, and we bought tickets of the zoo in 20% dicount price. The wall paintings and ornaments are themed around animals and cultures from..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
lobby, room design, breakfast, spa.
dinner selection, parking price,
6.0 / 10.0
Central to where we needed to be but you do hear aircraft’s flying over.
The pillows were terrible, some outside noise and the place is a little dated.
9.0 / 10.0
Very good and large breakfast buffet, very tidy room and a friendly staff.
3.0 / 10.0
Clean facility
Very unprofessional in terms of the deposit. One day prior to the stay they deducted around 1000 EUR without prior notice. The room itself is not worth 1000 even if someone fully wrecked it. No one gave them permission to take money from my account without asking me or the very least informing me.
7.0 / 10.0
Clean rooms, good breakfast.
A nice experience overall.
Close to the zoo.
The underground parking is a nice feature.
The only minus… big minus I would say is the fact that they blocked 100 € from my card without telling me that.
I tried to contact then via booking but i didn’t got any reply. I had to open a dispute and got my money back after 1 month.
Shame on you for that practice!!!
0 customer support !
I would have given you 10 because we enjoyed our stay but for this practice you and the lack of response for 1 month you deserve less than 5… I was indulgent with a 7 !
9.0 / 10.0
Excellent location for visiting Hagenbeck's Tierpark. Comfy rooms of a generous size. Clean and tidy. Very nice views across the local area from my floor. Direct bus to airport is five minutes away and the UBahn line to central Hamburg is similar.
No invoice provided via email on check out, even though this was requested. Some confusion over billing, which was easily resolved. Although the location for the zoo is brilliant, it's a little far out of the city and travellers should be aware of that. However, the direct U2 line from the UBahn station to Hamburg Hbf is helpful, as is the bus to the airport.
4.0 / 10.0
Beds were OK and convenient garage.
Staff was friendly.
Fire alarm at 6 in the morning with evacuation. It seemed from kitchen staff reactions that someone (maybe a new staff) had made a mistake. So could probably have been avoided with proper training.
Many doors (fire doors and room doirs) slammed too hard.
Shower leaking.
Ventilation turned off when I left room, and it smelled quite bad every time when coming back.
So overall not good maintenance.
Soap had a very strong cheap smell that stayed on the hands.
Breakfast not so good, fruits and fruit salad etc seemed industrial. Milk bottle looked dirty.
10.0 / 10.0
We went to the Hargenbeck Tierpark that is very near from the hotel, and we bought tickets of the zoo in 20% dicount price. The wall paintings and ornaments are themed around animals and cultures from around the world, so that not only children but also aduts can be interessed in them. Breakfast was also excellent.
Nothing.
8.0 / 10.0
Nice spacious room
Authentic decorated
The mattresses are hard and has the “deep pit”.
A bathtub on such big room would also give the extra comfort experience
10.0 / 10.0
All the experience was amazing, from the check-in, where my kid got to do her own check-in and go to choose a little gift from the pirate treasure, to the fantastic breakfast buffet and the incredible kindness and helpfullness of all the staff.
9.0 / 10.0
Lovely location. Nice, spacious room, friendly staff. Excellent breakfast.
9.0 / 10.0
breakfast was superb, cleanliness was good and the staff were helpful
10.0 / 10.0
The room was extremely comfortable and we loved the location. It was easy to get in to the City and we liked being in a quiet location.
The breakfast was wonderful and the bar was a lovely place to relax.
9.0 / 10.0
Location, staff , clean , room size and facilities
9.0 / 10.0
The staff were very helpful. The location and hotel are great. Walking distance to the train/subway. The room was massive . It has a great coffee machine in the room. The bathroom was also very large
The TV in the room was great and had issues. Also no English channels. The bath slow drained away. The breakfast is pricey.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Park-Hotel Hagenbeck. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Park-Hotel Hagenbeck pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Park-Hotel Hagenbeck?
We found 32 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.
