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Base Apartments

Bedroom

Bed, Photo of the whole room, Bedroom

Other, Text overlay

Bed, Bedroom

Bedroom

7.4Good

(1,537 Ratings)

"Simple, Easy, Good communication Easy access to public transport"

Verified guest

Don't miss out! Price and availability may change

7.4 / 10.0

Good(1,537 Ratings)

Apartment hotel in Hamburg

2 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

About this apartment hotel

Base Apartments enjoys a location in Hamburg, 2.4 miles from Hamburg-Altona Train Station and 2.4 miles from Hamburg Fair. There's a private entrance at the condo hotel for the convenience of those who stay.

Amenities at Base Apartments

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Family friendly

Map of Hamburg

city location on map

Nearby attractions

Tierpark Hagenbeck

Wildpark Lüneburger Heide

Wildpark Schwarze Berge

Millerntor-Stadion

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.4Good

(1,537 Ratings)

"Simple, Easy, Good communication Easy access to public transport"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(1,537 Ratings)

Apartment hotel in Hamburg

2 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

Map of Hamburg

city location on map

Nearby attractions

Tierpark Hagenbeck

Wildpark Lüneburger Heide

Wildpark Schwarze Berge

Millerntor-Stadion

Available Rooms

About this apartment hotel

Base Apartments enjoys a location in Hamburg, 2.4 miles from Hamburg-Altona Train Station and 2.4 miles from Hamburg Fair. There's a private entrance at the condo hotel for the convenience of those who stay.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.4 / 10.0

Good(1,537 Ratings)

100% verified reviews

1.0 / 10.0

This hotel is absolutely horrible — nothing works, it smells awful, and the service is terrible, high prices for a mess

Nothing, a mess

⭐ 1/5 – The Worst Hotel Experience I’ve Ever Had My stay at this place was a complete disaster from start to finish. The rooms smelled like garbage, making it impossible to relax. The bathrooms were broken, with leaks and fixtures that didn’t work properly, and the doors didn’t even close correctly, which made me feel completely unsafe. The staff was extremely unfriendly and showed zero willingness to help. Their attitude only made the situation worse. On top of everything, they canceled my reservation without any warning and blocked the access code, leaving me outside with no explanation. Because of this, I had to pay twice, booking another hotel last minute since they refused to provide any responsible solution. In short: a poorly managed, unprofessional, and neglected place. I would never return, and I strongly advise others to stay away. It’s better to pay a bit more than to deal with problems this serious.

9.0 / 10.0

Very short and comfy stay.

Great location, easy access and very leisure approach to getting accomodation

I didn’t know where the breakfast area was

5.0 / 10.0

Decent value with some serious drawbacks.

The room was plenty big with the basic necessities. The location near the S-Bahn and several bus lines was convenient. Good blackout curtains; not too loud WHEN window was closed. Breakfast was excellent in some respects but quite problematic in others (see below!). Bottle of water left for guest was a nice touch.

The room I had was painted a very dark shade of gray (unlike in the photos here, where the walls are light) and it generally felt very dark. It smelled somewhat unpleasant when I arrived. I paid extra for an apartment with air conditioning but was informed before I arrived that the A/C was not working and they had placed a fan in my room. Luckily it was not very hot and this was not an issue. The breakfast is not in the building but actually a 7-10 minute walk away at a local cafe. The breakfast itself is very nice; not a buffet, but several options to choose from. The latte was one of the best coffees I have ever had! Truly magnificent. BUT they only open at 8:00 during the week and 10 on the weekends, and there was no way to know this when I booked breakfast for all three days of my stay. I noticed on Friday when I checked in. I was leaving for a bus tour on Sunday at 9 am and had no way to get my breakfast, but I was told via Whatsapp that there was no way I could cancel my order for Sunday even though it was Friday evening when I sent the inquiry. There was no response to my follow up message via Whatsapp. The waitress at the cafe was very accommodating however, and when I told her on Saturday about my issue, she allowed me to select something else from the menu as a to-go order to compensate for the fact that I wouldn't be there on Sunday. Just generally speaking, I find 10 am very late for breakfast if you want to make the most of your time in Hamburg. Plus the added time of having to walk back and forth from the hotel and the cafe.

8.0 / 10.0

Comfortable flat

The room is comfortable and the view is nice.

The app they use still needs some improvement.

3.0 / 10.0

Functional and convenient for us but very inefficient.

Apartments were functional and clean (bar a musty smell which was addressed on the second day), what we expected for what we paid. The location was convenient for us as we had family near by but would be a bit out of the way if you were going on a city break. Staff were nice to talk to (via whats app) but not efficient- see below. Customer service offered us a 5% discount on final night (very small amount) but this has not been received.

I requested a baby bed (we had a 5 month), this was confirmed by a once through booking.com and once through whatsapp. Just before our stay as this was crucial to us I re confirmed and was told that a baby bed would in the apartment. When we arrived it wasn't there, I contacted customer service and they were not able to provide this for the first night of our stay, we ended up with a nightmare of a first night as the baby didn't have a bed to sleep in. One of our apartments had a musty smell, I contacted customer service about this and they arranged for the apartment to be refreshed with an ozone machine on the second day. As a result of the smell, they did offer us an upgrade (Deluxe Studio), we checked out the room and it was pretty much the same as the one we were in so turned this down as we wanted both apartments to be near as possible to each other. Check in experience was a nightmare! Seemed straight forward but the online check in did not give me an option to check in for both apartments, I checked this out with customer service (via whatsapp) and they confirmed that both apartments were checked into and all was ok. Then a day before our stay I was again prompted to check in, I queried this with customer service to which they again confirmed that both apartments were checked in successfully, then on day of check in I only got a door code for one apartment. I again queried this with customer service and at this point I was informed that I had to check in to the second apartment and they provided a link which was quiet straightforward but it took over 3 hours of messages for them to confirm with me what guests were already checked in. When we arrived in the property one of the apartments was very difficult to access, it took us over an hour to get in. We also requested a microwave (to sterilise baby bottles) , once we arrived in the property and saw that their wasn't any (this was an oversight on our behalf) but could not be provided.

7.0 / 10.0

Easy no worries.

Handy for public transport to other parts of Hamburg. Clean and light.

Kitchen equipment was a little sparse.

5.0 / 10.0

It didn‘t worth the prise.

The location and the easy check out.

Faulty and defective electricity facility. The room was not clean enough.

5.0 / 10.0

Convenient but rather steep.

A very functional sleep unit, spectacular view and very clean. Well equipped with all one would need. Easy access by code, so no seaching for keys. Very friendly support by email.

The area is not the nicest and it is very loud, even with closed windows and ear plugs.

8.0 / 10.0

I'd stay again if in Hamburg. Easy

The room was well designed and easy to stay in. I had everything I needed.

I couldn't get the air con to work but didn't ring the helpline. The traffic noise was insane if the window was open, but silent when closed.

10.0 / 10.0

Simple and Convenient

Simple, Easy, Good communication Easy access to public transport

10.0 / 10.0

Exceptional

Super clean. Welcome snacks, coffee, water, tee and drinks for free. Uncomplicated check in and check out. Perfect stay

1.0 / 10.0

Never again.

Pure greed... there is nobody at the premises. Had no access to my room for 14 hours (after I called them!) because "somebody" forgot to replace the batteries in the door lock. But also the door lock doesn't work properly ...only after 3-4 attempts (with a working battery). Management seems to be more greedy than logical. Unacceptable.

8.0 / 10.0

Very good

Has all the basic facilities, has a kitchen, fridge. Has a coffee machine, kettle including tea and coffee.

Was loud at night due to the location next to a main street, a bit pricey for a self service nosey facility. The trash in the room wasn't regularly cleared. The passcode entry buttons were not very elderly friendly

2.0 / 10.0

Very poor

Unbelieveable what we got for what we paid

10.0 / 10.0

Exceptional

Easy and simple. Good virtual attention. Clean.

Room interior design too cold, like sleeping in an office.

8.0 / 10.0

Different and worth the money.

Almost completely virtual in every way , but still they were active in WhatsApp and email for requests made.

A couple of the weekly cleanings were not up to the mark. I stayed for 7 weeks. Towels and scissors were difficult to get from the supply room Beckstein they are in shortage.

5.0 / 10.0

needs to work on details to become great

very simple contactless check-in

arrived with heating on full power and windows open. angry about the energy waste! Loved that tee and coffee was free... but the nespresso machine spat loads of black particles into the water- appeared rather filthy to me windows were not cleaned (hudge handprints from former residents)

7.0 / 10.0

Unromantic but adequate

Decent budget spot with free coffee, tea and water. Also nice is that there's olive oil for cooking something. The bed is comfy and the wifi adequate. The interior is maybe a bit on the impersonal and cold side, but if you're not looking for something romantic this will do. Staff was helpful over the phone when we had problems checking in beforehand.

The place should have been cleaned a bit bitter - there was dust in several places (but nothing unhygienic). The view over a city road and Burger King was quite depressing, to be honest.

5.0 / 10.0

You get what you pay for

Breakfast was okay but for the price you can go to any other cafe in the vicinity. Easy to get in once you get the code. Private bathroom.

The room temperature couldn't be adjusted, it was too warm and when we contacted staff through whatsapp they told us to "open the window". This is not an acceptable answer as weather being 0C outside you see how it cannot stay open for long. There are no thermostats. The bed isn't that comfortable and it the room didn't look so clean.

7.0 / 10.0

Good

Elevatore was dirty.

7.0 / 10.0

Was okay for a night

Very nice room and small consumables that were included

Felt like the windows didn’t isolate at all and neither could I find the heat control

10.0 / 10.0

Compact and cosy room, very functional, good choice for two or a parent-and-child

A very compact yet very functional room, a perfect fit for me and my little son. The room has a tiny kitchen and a fridge

Didn't bother me at all, the hotel is located next to a large road, some might find it a bit noisy at night, especially in summer with open windows

10.0 / 10.0

Much more better than i expected

A small but cozy studio with all facilities. Uncomplicated check-in and check-out. The location is almost central.

If you need really quite place for sleep, there is still some sound from the main traffic.(but i sleep really well)

9.0 / 10.0

Excellent stay

A very well thought concept and providing excellent facilities. The studio was clean and comfortable, with everything you needed. You are provided with so many complimentary things which I was pleasantly surprised (crisps, juices, water, tea/coffee). Access to an emergency closet with additional items such as toilet paper, towels, iron, laundry. There is always a worry using properties with no reception but they have thought this through perfectly.

The room was a bit dark and the TV did not have a single english channel (probably due to Brexit lol).

9.0 / 10.0

Good accommodation

Was a clean place , nice view and good location.

Need more blanket, and for a large double bed guests would like a large double blanket.

6.0 / 10.0

it is not at all up to the standard you must expect at that price.

large room with small tea kitchen and fridge

it was not clean, mold in the windows, cups/glasses were not clean and it did not live up to the price we paid at all. we have been there twice before and there was nothing to complain about on those occasions, but unfortunately it is no longer like that.

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