Estoril

Bed was comfy and pillows good firmness

Window didn't stay open, yoghurt made me throw up, didn't see a single member of staff, towels like sandpaper, everything chipped or peeling, bathroom too small

Charming house perfect location

Nothing was perfect

We loved the welcome and quirkiness. A mixture of Thai and British culture,

The beds were a bit soft.

location.. perfect, two blocks from sea. I have hiked the SW Coast Path and the location just off the trail would have been good. The room wasn't very clean so coming in after a day's muddy hike might not be so bad, shower, out for dinner, sleep and a packaged in plastic breakfast/lunch might be OK.

The room was not clean. Bobby pins on floor from prior guest. Sugar on coffee table from prior guest. Cobwebs. Looked for lost shoe under bed, very dirty. They did change out kettle on my request as it was corroded. But, the bathroom and bedding seemed clean. The breakfast "hamper" was a plastic cafeteria tray either delivered to your room at 8 AM or left in the dining room at 8 AM. No other time was permitted. There were selections to be made by checklist the night before. Everything was in plastic containers. The freshly baked goods were store bought but heated --the only warm item offered. The simple sandwiches could be used on a hike later in the day. No variance from the checklist though. Never used so much plastic in my life. Coffee was only instant nescafe which I find undrinkable. Not much if any interface with host. Heat only worked sometimes and the room was too cold for me at night.

Property was comfortable and in a good location. Walking distance to restaurants and pubs. We had parking out the front.

The room is a little bit small but functional.

N/A

No one at the reception

Location only everything else was horrid.

Dear Customer Services Please see my reply to this question below. You know we had serious issues with our stay at this property and I have already received a partial refund, I believe a full refund should be given. The description of the accommodation at Estoril on the booking.com website, is a misrepresentation of what it truly is. When we booked we had noted that the accommodation was highlighted for its cleanliness, in reality it was extremely dirty. The photographs on the website of the room were misleading, as were the photographs of the breakfast. We had no choice but to stay in that filthy accommodation for one night because it was late and raining. We were freezing cold due to the window being jammed open, obviously to try and mask the smell of damp. The dirt in the room was so ingrained, there was thick dust and dirt, everywhere and the carpets were particularly filthy dirty. There was mould everywhere in the bathroom, it was on the walls, as well as in the cracked tiles on the floor and shower. Even the bottle of bleach in the dirty cupboard was covered in mould. It was so horrible that we did not use the bathroom! My sister suffered from a lung condition and spent most of the night coughing and using her emergency medication. The next morning, we had no option but to trudge around penzance with our cases in the rain looking for alternative accommodation. If we do not receive a honourable reply from Estroril I will be pursuing a claim under the Misrepresentation Act.

Clean , pleasant and homely. All facilities needed for a comfortable stay. Breakfast is pre ordered and is a light type , no cooked food, there is a downstairs dining room or one can have the meal delivered for a specific time , to eat in the room. There are coffee and tea facilities in the room.

The stairs up to the room that I occupied are very steep and if you have heavy baggage you should take great care , there is no elevator.