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Union Hotel

Property building

Lobby or reception

Lobby or reception

Lounge or bar

Lounge or bar

6.4Average

(967 Ratings)

"Lovely place, staff were really good, very clean and surprisingly big with a lot of history behind the walls! Certainly will be staying there again!"

Verified guest

Don't miss out! Price and availability may change

6.4 / 10.0

Average(967 Ratings)

Hotel in Penzance

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Beachfront or waterfront, Parking and more

About this hotel

The Union Hotel is in the center of Penzance. A 5-minute walk from the sea, the 17th-century building houses Hamilton’s Restaurant and also Nelson’s Bar, where there is free WiFi.

Amenities at Union Hotel

Internet / Wifi

Smoking allowed

Parking

Balcony or Patio

TV

Beachfront or waterfront

Family friendly

Free parking

Map of Penzance

city location on map

Nearby attractions

National Trust - Trelissick Garden

Cornish Seal Sanctuary

Paradise Park and JungleBarn Cornwall

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

6.4Average

(967 Ratings)

"Lovely place, staff were really good, very clean and surprisingly big with a lot of history behind the walls! Certainly will be staying there again!"

Verified guest

Don't miss out! Price and availability may change

$$$$

6.4 / 10.0

Average(967 Ratings)

Hotel in Penzance

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Beachfront or waterfront, Parking and more

Map of Penzance

city location on map

Nearby attractions

National Trust - Trelissick Garden

Cornish Seal Sanctuary

Paradise Park and JungleBarn Cornwall

Available Rooms

About this hotel

The Union Hotel is in the center of Penzance. A 5-minute walk from the sea, the 17th-century building houses Hamilton’s Restaurant and also Nelson’s Bar, where there is free WiFi.

Amenities

Internet / Wifi

Smoking allowed

Parking

Balcony or Patio

TV

Beachfront or waterfront

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

6.4 / 10.0

Average(967 Ratings)

100% verified reviews

10.0 / 10.0

Short family stay

Lovely place, staff were really good, very clean and surprisingly big with a lot of history behind the walls! Certainly will be staying there again!

7.0 / 10.0

Overpriced for out of season

It was clean and tidy and warm and cosy

Considering we were the only occupants the breakfast was over cooked and dry poaching eggs over done and toast undercooked

7.0 / 10.0

An enjoyable night.

We attended a function there which was excellent.

The bedrooms were a bit dated.

3.0 / 10.0

Uncomfortable, not value for money

Location

The Dated Room, the mattress was shot to pieces,most springs gone on 1 side so bed was on a slope, plywood under it!!!

8.0 / 10.0

Penzance summer trip

Staff were very helpful. Nice pint in the bar. Room was clean and bed was comfortable.

Nothing negative to mention.

8.0 / 10.0

We were both comfortable great breakfast well situated.

A beautiful historic building with a lot of original features, staff were great very polite and friendly. A very good breakfast and live music in the bar in the evening was good. Our room wasn't huge but the bed was comfortable. It is right in the town centre wich suited our needs and parking on site was a bonus.

It could do with a lick of paint and general updating.

8.0 / 10.0

Relaxed staff no fuss hotel wt. great breakfast

Nice staff. Relaxed and genuine Cornish. Good atmosphere in the breakfast room and the bar, not least wt. free live music Saturday. The Nelson lounge is adoring and steeped in history (Although, as a Dane I am not unconditionally happy for Lord Nelson ;)

The carpets in the corridors are battered and rather dirty. Anyway, why having carpets in the common areas of a hotel? The left side of the queen bed in room 12 is falling apart. Worked OK to sleep on the right side and the room has a stunning view of the sea.

1.0 / 10.0

Very disappointed though it would be better for the money changed

Friendly staff in the bar and a lovely breakfast

Rooms where not very clean, there was bags of rubbish left on the landing for the 3 days that we stayed at the hotel and that rubbish stated to smell.

6.0 / 10.0

If you want a quiet evening check before booking about live music

Location and history. Good breakfast b

We did not know at the time of booking that there would be live music below our rooms until 11.15pm

8.0 / 10.0

Lovely hotel and staff but expect a lively evening!

The building is impressive and historical. The staff were very friendly and the breakfast was great. There was a great band playing in the bar in the evening. Beds were comfy

It was incredibly noisy outside 😐 it was a weekday night and I'm not sure what it's usually like there, and I know there's not much the hotel can do about it. But it was very rowdy outside with people shouting and some kicking of cars etc

7.0 / 10.0

Friendly staff and a good breakfast in a fascinating building.

Breakfast was very nice. Car parking was useful. I liked the historical features of the building.

The shower was good, but it needed a shelf for shampoo etc. Bedside lamp didn't work.

8.0 / 10.0

Wonderful historic hotel - amazing range of Nelson pictures and paintings

They offered us a takeaway breakfast option to help us with our travels. V g bacon sandwiches

9.0 / 10.0

Very pleasant

Great location

All good

8.0 / 10.0

Pleasant two night stay in

Very centrally located. Very friendly and helpful staff

Ordering breakfast the night before. Rooms were clean but shower grouting could do with a clean.

4.0 / 10.0

Loved the wedding but room not good.

The grand reception rooms where the wedding was hell were excellent

Rooms were tatty. Bathroom grouting was dirty. Curtains difficult to open.

9.0 / 10.0

Really friendly staff at the Bar and Breakfast, slept really well and great breakfast.

Cosy room, comfy beds, felt like I was back in time authentic seaside feel. Loved the old quirks of the hotel :)

The paintings by the bed in room gave me the creeps. Won’t be suitable for all..

5.0 / 10.0

Faded seaside glamour in need of a refurb

Perfect location, charming place with history and character. Helpful and friendly staff.

The bed was very uncomfortable. The room was hot (no air con or blackout blinds against the sun). The shower was quite weak.

4.0 / 10.0

Stroppy, rude Emily

We loved the location and the sea view from the room window Kyla from the breakfast room was wonderful polite and very pleasant

Emily in reception was dismissive stroppy,and arrogant on our arrival and every time we met her. I cannot believe how rudely, without any reasons,she behaved towards us. When we got into the room I saw crumbles, clothes tags, 1 plump pip and several cherry pips on the floor. I couldn't believe my eyes. I called the domestic who truly apologized and felt terribly embarrassed. I told her not to worry as she was sweet and apologetic. We could not take a single shower as the temperature regulator didn't work, the water was freezing cold or scalding! The bed and the floors were very creaky.

10.0 / 10.0

Excellent Service & Experience!

The whole stay was excellent experience. Mike was very friendly and helpful. He's a cool guy. The breakfast staff were fantastic. Overall, my family all enjoyed the stay at Union Hotel. Thank you!

10.0 / 10.0

Marvellous

Friendly staff

No

9.0 / 10.0

We like it, suits our needs, its in Cornwall (I'm Cornish, its home)

I believe it's a listed building ! Appreciate period features, rather then clinical environment !

7.0 / 10.0

Perfect location.

Room was spotless. Staff were lovely. Historic building to explore, located in the heart of Penzance.

The room was extremely basic. Not even a shelf to put toiletries on, in the bathroom. Lots of stairs in this accomodation, not for those with mobility issues.

8.0 / 10.0

Good spot, friendly staff.

Good location. Clean and tidy.

Very noisy from the street and the seagulls in the morning. The room was quite hot so we needed the window open.

8.0 / 10.0

Convenient Freindly Unique!

Staff both in the bar/ breakfast room and housekeeping very friendly and helpful. Actual hotel decor very quirky retro and individual which I liked better then the blandness of hotel chains. Would stay there again.

Would have been good if the bedroom windows could open to let in fresh air. Hooks on bathroom doors would be useful.

7.0 / 10.0

We all enjoyed our weekend

Beds comfortable but not nice pillows to flat the staff we’re brilliant very friendly nothing to much trouble and nice to be able to sit outside.

Breakfast was warm hard eggs all overcooked Broken toaster only 2sides worked and took along time .Only other thing was stairs shame there wasn’t a lift

7.0 / 10.0

I had a great stay and accidentally attended the festival

It wasn't fair on the staff really, trying to look after scuba divers - we had a very early ferry and the festival was in full swing so it wasn't the quietest overnight (no fault of the hotel!). I was offered a bacon roll and coffee at 06.30 if I couldn't get to breakfast which was really kind. I had to leave at 05.00 so couldn't take them up on it but it was really good to be asked. Room was nice and in keeping with the nature of the hotel.

7.0 / 10.0

Pleasant but a bit disjointed.

Location was convenient for the isle of Scilly ferry

Arrangements for breakfast are completely disjointed among the staff. We were told by evening staff that breakfast was 8am so we had to get a takeaway breakfast. Even that getting our rolls at 8am might be difficult because the chef didn’t start until 0800. ‘But we’ll call him and ask’. We came down to get our takeaway breakfast and found people enjoying a sit down breakfast and the morning staff said ‘oh yes it says 8am but if you come earlier we’ll serve you’. We were happy with our room but there is a shelf right at head height above the tea area which we constantly banged our heads on.

4.0 / 10.0

Could have been better with some organisation of staff. and inspection of simple things that customers need.

The location and the history. Staff friendly. The hotel had character and great potential

Breakfast lack of choice no fruit. Disorganised staff, had to ask for tea or coffee, teaspoons and milk. Room on 3rd floor, no air con or fan and very hot, room in need of internal decoration. Stayed for 3 days room needed hoovering and replacement of shower gels. Hot water intermittent from the sink in the bathroom.

7.0 / 10.0

freindly staff. some minor maintenance required in room

friendly and very helpful staff breakfast

Cleanliness of room had to ask for bathtowel

7.0 / 10.0

Like Faulty Towers but I WOULD stay there again.

Comfortable , .light and airy room. Breakfast was fine, not much choice but definitely enough Hospitality staff friendly. I think the boss is busy doing it up and the wonderful building has great potential.

Broken light fittings, hair on the bedroom floor, toilet that didn't flush contents away, dirty bathroom mirror. We had been promised a sea view, but the office staff forgot to put us on the list of guests arriving that day, so we were given a room that looked half prepared. Nevertheless, our stay was comfortable and although like Faulty Towers I would stay there again.

9.0 / 10.0

Very nice looking hotel, friendly staff and a nice location for a great view.

The location of the hotel is great choice. You can actually just walk around the town and shop all day and return to your hotel after shopping just by walking up the path and centre has loads of variety. The room is also cosy and very homey like it looks like a normal bedroom house a nice touch.

The hotel does do breakfast and has a nice bar for drinks. But sadly they do not do dinner. So if your looking for a hotel that can do dinner service, you might as well go look for a restaurant.

8.0 / 10.0

A good place, ideal for a short stay

All good, lovely big soft towels, good location, nice room.

1.0 / 10.0

Reminds me of Faulty Towers 🤦‍♀️🤦‍♀️🤦‍♀️

The staff saved the day. John the painter and all rounder, Col the barman and checking everyone in and helping with our luggage up many flights of stairs, and the lovely girls at breakfast. All of the above made our experience acceptable. Unfortunately the management of this property has a lot to desire sadly.

It was not very clean. Nor did the showers have any pressure. The beds need replacing. And the overall condition is very run down.

8.0 / 10.0

We were a party of four (adult) family members spending four nights at this hotel and would return.

The hotel is ideally located for shops, restaurants and pubs. Our room was not particularly spacious, tho it was clean and comfortable. We had an issue closing a large window at night, but once reported, was resolved very quickly. The breakfast was very good with the usual selection of cereals and yogurts prior to enjoying a cooked breakfast. The staff make a real effort to ensure their guests enjoy the experience. A delightful young lady named Angel looked after us at breakfast most mornings and then she could be found helping out in the house keeping department. On some occasions, her skills extended to operating the hotel bar. Angel clearly enjoys her role and is seen to be very supportive to the needs of the guests.

Nothing major here to report!!

3.0 / 10.0

I like a traditional hotel but the rooms need a serious upgrade and much better housekeeping.

location good and breakfast was very good with friendly team

Room had no toilet paper, no cup/mug for tea tray, dirty shower tray and exposed wires above ceiling light and was generally very tired with much stained furniture.

3.0 / 10.0

Glad it was only one night stay.

Breakfast was fine. Staff were helpful

Shower had mildew on the tiles. No bath towel provided only hand towel. Bin in bathroom dirty. I’m 83 and friend 77 and we had to go up 3 long flights of stairs to bedroom, although a lad took our cases up.

7.0 / 10.0

Old quirky hotel

Very helpful and friendly staff. Room upgraded as scaffolding was being erected in front of our original room. Great breakfast.

No lift and 3 flights of stairs to our room. Check room location if you have mobility issues. Limited parking.

6.0 / 10.0

Atmospheric with great location and staff.

Brilliant location atmospheric bar lovely songbird staff with excellent recommend for dinner ( dolphin) breakfast fab

The hot water was cold. The beds were hard. Looked like still renovating incl carpet on stairs

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