"Queens Hotel is unassuming from the outside - but once inside you're stepping back in time....it is spacious and charming with lots of amazing history and culture captured in the wonderful pieces on d..."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Hotel in Penzance with free breakfast and a 24-hour front desk Along with a restaurant, this hotel has a bar/lounge and concierge services. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. The Queens Hotel offers 72 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.
Bathrooms include shower/tub combinations and complimentary toiletries. This Penzance hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
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Top rated by guests
8.2Excellent
(657 Ratings)
"Queens Hotel is unassuming from the outside - but once inside you're stepping back in time....it is spacious and charming with lots of amazing history and culture captured in the wonderful pieces on d..."
Hotel in Penzance with free breakfast and a 24-hour front desk Along with a restaurant, this hotel has a bar/lounge and concierge services. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. The Queens Hotel offers 72 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.
Bathrooms include shower/tub combinations and complimentary toiletries. This Penzance hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Amenities
Internet / Wifi
Laundry
Wheelchair accessible
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
Service feeThis helps Hotels.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Hotels.com
Ratings and reviews
8.2 / 10.0
Excellent(657 Ratings)
4.0 / 10.0
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4.0 / 10.0
Breakfast food wasn't up to the standard we get at comparable hotels. The room was clean, comfortable and overlooked the sea which was good but could do with updating. The TV was tiny and the coffee/tea making set up was very basic. The staff are very friendly and helpful. Dog friendly.
2.0 / 10.0
This is a beautiful hotel right on the promenade with sea views.
There are some great things about this hotel, and there are some things that they certainly could do better.
The staff are amazing and extremely helpful and very friendly. The breakfast was good. The dining room is nice, food was good and has great sea views.
The bar/pub was nice. The staff are very friendly and helpful, but it could certainly use a lot more seating. They’ve got a lot of upholstered chairs, but they certainly could get a lot more seating if they change the type of seating that they have.
Now for the bad; the rooms are very old and need updating. Even just some paint where everything’s chipped and redo the grout in the bathtub/shower where all the mildew is would be helpful. The bathtub also needs a shower mat. It was extremely slippery and could be dangerous for people that are older and have balance issues. The bathroom had old linoleum probably from the 1950s and that should be changed out. The bedding leaves a lot to be desired. The pillows were flat. The bed was very soft and saggy and the duvet insert was more like a flat pillow, which is very strange. I’ve never seen anything like it. Most duvets are either feather or some alternative, but to have a flat thick piece of foam inside is very weird. The sheets were also too small for the bed and would not stay tucked in and the mattress pad wouldn’t stay on.
I know these are little things, but these little things make the stay much more com
4.0 / 10.0
Enjoyed my stay and will be going again. It's good to have the restaurant operating again for evening meals so you can relax after a day out and eat in comfort.
5.0 / 10.0
Very large room with a stunning view. Great location between Penzance and Newlyn. Free on site parking is a big plus.
2.0 / 10.0
Upgrades need to be done if you really want a more convenient environment like redecorate floors and more overhaul.
4.0 / 10.0
Bathroom black mould, cold tap wobbled. Floor was patched up and broken dirty, towel rail rusty. Bed sheets not even tucked in. Breakfast basic staff spot wiped table so we had crumbs and sticky marks, waitress put fingers in cups. One waitress has a polo shirt that looked as if not been washed for a while no aprons. Tea was tepid ran out of brown bed. Exceptional over priced. Would not return
4.0 / 10.0
Perfect location and nice atmosphere.
10.0 / 10.0
Queens Hotel is unassuming from the outside - but once inside you're stepping back in time....it is spacious and charming with lots of amazing history and culture captured in the wonderful pieces on display that take you back,there is even a piano in the lobby. At one point on entry to the narrow lift, I thought I was in the movie 'the Shining' lol but that's just my sense of humour. There are super tall ceilings in the rooms with large windows. I had a great sense of freedom allowing me to completely relax. The room temprature was perfect no matter the weater outside. The Bathromm was spacious with hot water at any time of day and a sense of the super natural with a flikering light letting me know someone 'was' there - but remember I was in the Shining movie mode ;-) My seaview was breath taking the coastal view of Newly and Penrith held me captive for days. The food is delicious breakfast choices in abaundace if i had to gripe about anything it would be limited options of non alcohlic drink but really it didnt matter a nice to have but not the end of the world. The staff are warm professional good hardworking people who seem to be multi-tasking in their roles but friendly too. I was treated well what more can I say except - highly recommended and book a seaview otherwise there is no point!
6.0 / 10.0
The building and facilities are quite shabby. Lots of mold in the bathroom. Terrible food . The saving grace of this little hotel is is staff. World class service and friendliness . True Cornish hospitality. Would I stay again? I think I would.
8.0 / 10.0
See my comments about sense of a 1930s Grand seaside hotel which covers most aspects of my stay.
2.0 / 10.0
This is clearly a low budget operation with one exception…the high room rates. Poor quality at superior cost!
10.0 / 10.0
Friendly and convenient
3.0 / 10.0
Hotel was a bit tired and dated.
Room comfortable and clean. With great sea view.
Breakfast ok but poor range of choices in buffet.
Overall, pricey at £220 for a double room with sea view.
3.0 / 10.0
Ordered room with bath, only a poor shower! Carpet stained wardrobe door stuck. Mentioned to reception and they said sometimes they have to move rooms around. Would tell maintenance man re door. Staff very nice but generally room needed updating.
As was most expensive of three hotels booked in SW would not return.
8.0 / 10.0
Breakfast was good.
8.0 / 10.0
The staff were extremely helpful. Food was excellent. Need to change the menu a bit more for variety. The room and beds were very comfortable.
10.0 / 10.0
We had four rooms 2 had sea views and were very large. The other 2 were smaller but more modern. The staff were extremely helpfull
4.0 / 10.0
This old hotel is delightful in its historical ambiance. The staff was wonderful. However, the whole place needs paint, carpet and a thorough cleaning. My room had dirt clumps on the carpet and pieces of plastic (as would come on a straw.) The whole wing smelled musty and dank. If you can handle the creepy, dirty carpets and dust, it’s an experience.
5.0 / 10.0
Mark and Karen are fantastic hosts. The rooms are very clean and comfortable, with lots of extras provided. The breakfast foods prepared by Karen are delicious!
10.0 / 10.0
Good ala carte breakfast. Located beside the beach and walkable from train station. Only thing was the shower faucet water jet is weak
10.0 / 10.0
Very handy for Penlee Park Theatre.
Staff very friendly and helpful.
8.0 / 10.0
The property was at the end of the city it seemed, so the walk from the train station was a bit much with luggage. The room was fine. Updated bathroom/shower were nice. The biggest issue was the fact there wasn't an outlet by the bed. I had to get on my knees to recharge my phone because the only two outlets i could find were just above the baseboards behind the dresser. Staff were very friendly and helpful.
8.0 / 10.0
The hotel itself is good especially the breakfast and dinner menu. The area outside doesn't have much but sea.
5.0 / 10.0
A bed for the night for attendance at Penzance Lit Fest on two consec. days. The only thing I would say: an earlier check-in time - say 15:00 rather than 16:00 hrs - would have been helpful. eg Prem Inns are 15:00 but then again Queens had a better rate.
2.0 / 10.0
Our first impression was a charming old hotel with an excellent location with great sea view. We thought it was worth 7 points out of 10. Creaking and crooked floors and screaming doors may have some charm. We were told upon check-in that our room would be cleaned just once during our 5 nights stay. And that should be on Wednesday. So far that was OK, we just had to ask for more toilet paper before that. But no cleaning was done on Wednesday. When we asked why, we were told the cleaning would be on Thursday, two days before we should leave. But no cleaning was done that day either, because no cleaners had showed up. Now we had to ask for new towels. And the dustbin was full, since it was not emptied for three days. At this point we started notice that dirty towels had been lying around on strange places in the building for a couple of days. The staff at the front desk was friendly and helpful, and tried to do their best for us. No complaints at them. It’s the organisation it is something wrong with.
In addition to lack of cleaning, the shower was bad. The water was just dripping, not running. The windows that should give us the great sea view, was full of seagull’s poo. And I believe that had been there for weeks. The beds and the breakfast was OK. But because of all the bad things, the 7 points must end up as 4 instead. Penzance, however, is a great place to visit with several attractions nearby to visit.
8.0 / 10.0
The communal areas were fine with good virews of the prom but some parts of the hotel were really rundown …which was where our stay was. The way the room was advertised I was expecting a sea view but unfortunately we had a lovely view of the car park and fire escape…right on the top floor ..room was also quite small.
5.0 / 10.0
A very well kept hotel with very helpful and friendly staff.
8.0 / 10.0
It’s a little tired in places , but it’s good value for money fantastic staff very helpful excellent parking and don’t charge very unique…!!!
10.0 / 10.0
Bedroom looked out onto a side street but there was still a good view of the sea from there. Bed was comfortable - very hot though - although I did stay during a very hot week! Bedroom was clean & tidy and included an ensuite bath and shower. Unsure how to turn on light attached to the wall by the telly (could not find mains or light switch) and one of the bedside lamps was not working. This were my only issues though.
Staff were really friendly, kind & professional. They agreed to look after my luggage prior to check-in - really appreciated this as was traveling by public transport and it can be hard lugging it around everywhere. They even topped up my water bottle before I left.
Had Eggs Florentine for breakfast which was cooked to perfection and was delicious! There were a range of hot breakfasts available along with cereals, toast, fruit salad, teas, coffee, fruit juice, etc.
6.0 / 10.0
Chair lift access from car park. Often left so could not use no notification of alternative access. And door bell to call for help broken for 2 days staff unaware
4.0 / 10.0
V enjoyable stay. Had booked the Abbey Sands to find when we arrived there it was closed,, with a note on the door to go to the Grand. It wasn’t clearly stated in messages that we had been moved there.
The lobby and bistro area of the hotel were attractive & food in the Bistro tasty & promptly served. Had breakfast there one morning & had it served to our table. Much better than in the breakfast room which was self service. The room was nice overlooking the car park. Enjoyed a swim in the pool ( old fashioned ) No Sauna or jacuzzi.
2.0 / 10.0
No AC. Shower was a dribble. Bed uncomfortable. Big crack up the bathroom wall. Breakfast mediocre at best.
10.0 / 10.0
Location is amazing right at the seafront, and you just can't beat that. Reception staff was helpful (allowed me to check in 1h earlier). Breakfast was delicious, promptly served and the dining room staff was(especially the lady with the long black hair, missed her name). It's definitely worth the stay.
10.0 / 10.0
Lovely location on the seafront. Beautiful artwork in the common parts of the hotel.
2.0 / 10.0
Room dirty, leaking water from toilet, dirty towel,twice given dirty cups in restaurant
fried eggs hard one day ,hard poached eggs 2nd day, had cereal next day!
5.0 / 10.0
Lovely hotel right on the seafront. Great breakfast too.
5.0 / 10.0
Staff was so helpful with bus routes, travel advice. Breakfast was great. My room was beautiful.
5.0 / 10.0
Nice friendly staff, good food, pleasant stay.
4.0 / 10.0
We had a free upgrade to a seaview room which was lovely (apart from the unfortunate seagull poo down the middle of the window - a hazard of being right on the seafront). The room was light and airy, nicely decorated and fairly modern compared with the little corridor which was in the middle of being worked on. Great views over the promenade, and it was pretty quiet compared to some seaside towns we've stayed in.
Breakfast was a bit disappointing. Cold buffet had plenty of cereals, juices, yoghurt and fruit, but no pastries. Hot food was via order. Full english - my teen wasn't impressed with the bacon, sausage or mushrooms. He had a slice of toast delivered with mould on but that was replaced with no issues. There were a lot of hot specials choices. My smashed avocado was ok - the poached eggs were perfectly cooked, but the toast was burnt. On other days we stuck with the american pancakes with berries and maple syrup which were delicious, and scrambled eggs on toast - tasty granary bread, and the eggs were really nice. Spot on for eggs of any type.
Staff were all friendly and helpful, and front reception desk service was always fast.
We paid for ultra fast broadband, but struggled to connect, then dropped out a lot. Speed test was only 4-5 mpbs. Don't bother paying for it, basic wifi was usable.
Shower was cold - couldn't get it to warm up. But thankfully 3rd morning was warm.
Lovely stay overall, and we'd stay again as the location was brilliant with free parking
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Queens Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Queens Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Queens Hotel?
We found 4 amenities for this rental. This includes internet / wifi, laundry, wheelchair accessible, and free parking.
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