Homewood Suites by Hilton Little Rock Downtown

Location.

The little things, if not taken care of the property will start to look run down: curtain valances hanging down, scratches everywhere you turn. Create some rooms with deep soaker tubs.

There wasn't anything I'd really liked. The staff were friendly. That's about all I can say. Good about this property.

I didn't like the spotlights from the post office shining into both windows of our suite where there were no curtains on the windows to block the light. So it was like daylight all night long. I didn't like the fact that I had to pay 15 extra dollars to park in their rinky dink parking lot instead of on the street. I didn't like the fact that the only thing that was left on the breakfast buffet was boiled eggs and waffles. I had to make myself because they didn't bother to refill anything else. I have came to the conclusion that if you book something with booking.com you end up with the worst possible room at the hotel has.

Convenient location right off the highway, good if you are just passing through.

The property was a bit dated. I stayed two separate nights on my way to and from my destination. The first stay was fine. Nothing special, desk staff was nice, room was clean. My second stay was not so great. I was placed on a floor that was clearly undergoing some kind of maintenance. The a/c was out in the hallway and it was extremely humid and there were chunks of wall torn out(I'm guessing from workers trying to fix the ac). I think I chose this floor when doing check in but I am not sure why front desk didn't notify that the floor was undergoing maintenance and offer to move me to a better floor. When I got to my room everything looked fine, room a/c worked, then I went to the restroom and noticed a dirty wash cloth in the shower and some kind of lotion dried on the wall, which indicated to me that the room hadn't been properly cleaned. It grossed me out, but I was so tired from driving all day and I really just wanted to sleep, I've slept in worse hotels tbh, so I didn't say anything. Both times I brought my service animal with me. Both stays I was charged a $75 pet fee. I guess my account did not have that I had my service animal with me, idk. I called later on and asked about getting it refunded, I was told I was charged because "I didn't notify front desk about my animal" Which seemed slightly accusatory but again, I try not to make waves. I just asked for a refund. She said she going to refund me the $75 on one of my stays but not the other, she said the other had to be approved and that the manager would call me back. Well, I still have not received the $75 refund or the phone call & it's been 2 weeks since I called. I'm very busy so it's hard to find the time to sit down and make sure someone does their job. At this point I am just going to assume I will never get the refund. FWIW, I stayed at another Hilton(Nobleman) at my destination, and they were able to see that I had a service animal.

for bonus question number 2- it exceeded my expectation, but if I say no- it looks bad

convenience to parking

Nothing

Dirty room

location

The receptionist was new. he did not explain parking options well. We got trapped in an area between parking lot and hotel-the access key did not work. Also no toilet paper in bathroom

Location to venue

Dirty, worn out furniture, staff was terrible

The lobby was okay

I cringe when thinking about the price/value of this Hilton property. Room 416 had the overwhelmingly repugnant stench of unkept dogs. The upholstered furniture resembled a 70s quality and style that could easily pass as having been salvaged from a trailer park or tenement estate sale. The sofa crunched with the sound of plastic when sitting down. I didn’t have a chance to complain about this the next morning. There had been a defective fire alarm sensor that set off the alarm around 3:30 and required the Hilton’s evacuation. Before being able to get back to sleep, there was a second alarm shortly after 4:30. Not knowing how many alarms would follow, I checked out at 5:00am. Upon checkout and without my asking, the receptionist promised the manager would contact me the next day and fully refund my stay. The next morning, I received an invoice for the full amount plus parking and tax of $210.07 followed by two offers to join their rewards program. I replied through Booking.com and asked about the promised credit. There has been no reply. Where is the refund that was promised? Why haven’t I heard from their manager? What would poor Conrad Hilton think of this hotel that bears his name and what would he think about its customer service? I have travelled for pleasure since my childhood and about 10 days a month before retiring from my professional career. I estimate that I have stayed in well over 1,000 hotels, motels and private rentals. Even without the alarms that required my early departure, this hotel is the worst value I can remember. The carpet and furniture from room 416 should be removed and incinerated. I will never stay in another Hilton property.