Hyatt Place Chicago - Lombard/Oak Brook

Very clean

When I called and nobody came to clean all the alcohol bottles from behind the TV stand

It was cozy and convenient

I had to switch rooms due to the heat wasn’t turning up

Good location. Close to a lot of places to go.

They don’t have microwave ovens in the rooms. And going down to the lobby every time you wanted something warm was an inconvenience. Tv could use some updating.

The location and the space in the suites

The parking

I booked a king room on a high floor but when I arrived that’s not what I was given. I was told there were no more high floor rooms available because everyone else had checked in and they didn’t see that in the system. They tried to give me a room on the second floor but I did not accept it and was given a room on the third floor instead.

The location of hotel near other stores and restaurants

There was no microwave in the room

Perfect location great service clean room amazing breakfast

Everything was perfect

Worth every penny!

I recently stayed at HYATT PLACE CHICAGO LOMBARD/OAK BROOK. And my experience was absolutely wonderful! From the moment I arrived, the staff made me feel welcome and valued. The check-in process was smooth and friendly, and every team member I interacted with went above and beyond to make sure I was comfortable. The room was spotless, beautifully decorated, and had everything I needed — from soft bedding to a relaxing atmosphere that made me feel right at home. The housekeeping team did an excellent job keeping everything fresh and clean during my stay. The amenities were fantastic! I especially enjoyed the pool, the breakfast buffet, or the view from the balcony]. The location was also perfect — close to everything I wanted to see and do, yet peaceful and quiet when I needed to rest. What truly stood out was the hospitality. Everyone was kind, professional, and genuinely cared about guests’ experiences. It’s rare to find that level of service these days, and it made all the difference. I would absolutely recommend Hyatt Place Chicago- LOMBARD /OAK BROOK anyone looking for comfort, cleanliness, and great service. The manager was super nice! I can’t wait to come back!

I absolutely have nothing negative to say.

Clean

Distance

Staff was very friendly. We ate breakfast every day it it was good. We ate dinner at the bar one night and it was very good. The staff working the bar was very friendly and attentive. Will definetly stay again if in the area

Everything was good

Cleanliness, big space in room

Small and spread out breakfast area

The Late night desk management is always high quality with terrific customer service. The cleaning crew also works very hard, because many large families with young children are a bit messy, but you wouldn't know it, as they keep cleaning, cleaning cleaning. Cheers.

Traffic in the Chicagoland area and the forever always road construction 🚧 makes any location near the Chicagoland area, bad to the bone 🎶

The convenience and the free breakfast was good

Really nothing bad to say only issues was I was put on a floor with a lot of kids that was running and knocking on people doors and I ask to be moved and one of the house keepers came into my room while I was in there,

The location was perfect

The pool area looks nothing like the pictures on your website. The rooms were very dirty. It smelled musty when we walked in and my granddaughters feet were dirty after walking in the carpet for 2 hours. Last morning that we were there, my granddaughter told me she saw a spider however it’s going to be a centipede and we saw a second one on the wall very disappointed in a Hyatt facility

Close proximity to everything , friendly staff.

The location was near my home. They charged me $100 for incidental and then another $50. I didn’t understand why??

The kids were running through the halls knocking on our doors and then running. Water was all over the elevator. Someone was smoking in there room.

Good hotel close to Addisson . Room was spacious and comfortable. No issues to feedback

Nothing

I was given a room upgrade for no additional cost. Stayed in the area for a concert.

Was hoping to have a microwave in the room to heat up food we bought. Went to the kitchen area and didn't see one. It was late at night and isn't a big issue but would have been convenient.

Location and breakfast

The smell when you first walk in. The room smelled like smoke and carpet was burned. Disappointed for the price I paid

Room is very good neat and clean big room

Internet is very very slow. Not working

The rooms was really dirty, the bedsheet was not clean and smelled like sweat and dirty feet. When we addressed the issue with the stuff at the front desk, they told me that the cleaning is not included for my 6 days stay, which is really weird three star hotel, and more over it needs to be pre booked, for a $1000 per 6 days stay, It was really unpleasant stay nothing more can be said. I believe the stuff that was in charge of cleaning/changing the bedsheet has put the dirty one instead of clean one. I smelled the dirty feet impregnated smell from a previous tenant on the bed from unchanged bed sheets. Why I was treated like this and stuff didn’t give the heck about?.. Breakfast: it seems like the hotel is really proud of its breakfast: it was really annoying when stuff started interrupting my breakfast by asking if I’m enjoying it when I haven’t even done the first bite. Also the breakfast was really bad, the only healthy option in the menu for the breakfast was boiled eggs and limited fruits like bananas and apples. Nothing else was really worth of mentioning. Again there start hotel served breakfast on disposable one time used dishes, yuck. The overall rooms musk was coming from smelly carpet, that was so old and dirty. The room lacked the proper air-conditioning. It was set to 60F and it barely cooled the room to 76 F. It was suffocating with all the aroma and smell of badly used room.

The hotel needs renovation, smells cleaning chemicals and unpleasant the moment you enter the hotel, everything inside the room looks beaten up and in a bad conditions.

Breakfast was great

Hot water on 3 floor

Close to lots of restaurants, good snack options, friendly staff, good amount of equipment in fitness center.

Room 127-Unclean, room was pretty sticky and dirty, stains all over floor, couch, ottoman. My window was cracked open, wouldn’t close completely and didn’t lock. Domestics in the parking lot late into the early morning. Could only sleep off and on between midnight and 4 am.

The location was great. Room size was great

The Room had a real bad odor. No laundry onsite. You had to request for your room to be cleaned and give them 24 hours noticed. You shouldn't have to request for your room to be cleaned if you are staying more than 3 days. Breakfast was the same every day! I just expected more for a HYATT considering the cost.

Nothing booking made a mistake and sold me a room in a booked hotel where I arrived at 1230am and had no room to sleep in.

The fact that booking failed me and I had to sleep in my car.

the breakfast

Everything was good, one of my favorite locations now.

Everything was fine

Nothing, we had a bad experience.

We reserved a room for 5 people with 2 queen bed an a sofa and they gave us a room with just one bed and the sofa, they didn’t have more room available and at the end they just gave us a rollaway bed. The sofa and that bed were very uncomfortable. The breakfast was poor quality, messy and they didn’t refill the food often.

Super cute entrance. The whole place was super clean. They seem to take pride in the up keep of this hotel and it shows. I appreciated seeing management jump in where needed. Seen him working the front desk as well as working other areas. I love seeing people in higher positions helping in the other areas, lets me know they truly care about the business.

N/A

Great

Stains all over the floors and furniture

Breakfast was good. Plenty of choices. Good coffee and creamer selections. Located in a nice part of town.