Chicago Marriott Oak Brook

Clean and beautiful rooms!!

I stayed here last year and love the renovations!!!! When im in the area this is my go to place!!!

Parking was excellent. The wall are extremely thin, I heard man next snoring and his conversation. Not a fan of conjoined rooms.

We arrived - The "dining room" was closed. The phone and the menu in the showed that room service was available. We called the Room Service button that was on the phone. The Front Desk answered and they transferred us to "Room Service". No one answered. Tried again in the morning - twice. Same thing. Commented on check-out. I was told - Oh! Yeah! They never answer the phone. You need to use the "QR code" on back of menu. So, why wasn't this shared with us when we called the front desk ? 3 times. The hotel lost revenue for F&B sales on 4 meals. We ended up eating junk that we didn't want. Not good for a diabetic. Perhaps a note somewhere other that the menu that states the Room Service button doesn't work and that you should use the QR code on the back of the menu for room service? Or the front desk personal share with you that you need to use the QR code? Otherwise - The property was very nice. The banquet food was good!

Amazing stay! Joshua was amazing!

Room was fine, but could definitely see some wear and tear (fire alarm box hanging off, scuffs, etc.). We paid for a king room and got 2 queens and were told “that’s what happens when you book through a third party.” What’s the point in booking a type of room if you aren’t going to get it? Very annoying.

love the shopping nearby that’s walkable and it’s a quiet area

shops nearby walking distance and quiet area

Nice room, beds were really comfy, but room was across from elevator so very loud guests. Bathroom space was tiny (my husband had to shower sideways it was so narrow).

Family in the area for a wedding. Booked 4 rooms and the front desk was able to get all of the rooms together when we checked in. The rooms were updated, very clean and comfortable.

Great location

Seeing my wife was in a wheelchair, they made sure we had an accessible room near the elevator. Fantastic service

Great place and great service!

Very clean nice and quiet as well! Shopping within a stones throw!

Clean, good location.

Great place

Accommodations were clean and comfortable. However, we were given a handicap accessible room with a shower only. On Expedia we booked for a room with a tub. Also, the door to the room was jammed shut. Therefore, we were unable to open the door with the key card. When I explained this to the young lady who checked us in at the front desk, she was rather dismissive. She scanned the key card once more and told me to try again. Also, she instructed me on how to scan the key card and turn the door handle, which I found condescending. Naturally, this did not solve the issue. Finally, after I returned to the front desk for the third time a different young lady called for the Maintenance Engineer to investigate. Once he arrived at our room, it took him approximately 20 minutes to resolve our problem. We could get in and out of the room, but it still took a little bit of muscle to open the door. There appeared to be two large events going on during our check in, so it did not seem as though they were concerned about our comfort or inconvenience at all. Very disappointed in the customer service that we received.

Staff was friendly and kind

The property is very nice. The lobby is inviting, large and decorated nicely. The staff was very welcoming as well. I would definitely stay there again when I’m the area.

I liked the location of the hotel as well as the amenities. The lobby is very big and nice.

Great hotel

Bathroom was a little smaller than normal, all other services were great. All staff members were helpful with any ad all request.

Everything was spot on

Other than the small bathroom my room was amazing. From check-in to check-out everything was great.

The area was great with mall across the street however I didn’t realize they didn’t have a pool. It seems it was more for business and special events. However it served it purpose for me and my twins.

Love the remodeled rooms…removed carpeting and replaced with laminated floors. So much better!

heart of oakbrook off the highway

No internet, limited cellular service capability. Didn’t check me into my room properly so I was interrupted twice and asked to check out including knocking early on the morning of my checkout

The bedding was comfortable and clean room. The drapes did not slide apart, it shouldn’t be difficult to do so. Guests need natural light in the mornings. Breakfast was good but we ordered room service and it was not hot and there was no way to heat it. No coffee was sent as per the menu. The event that was going on was extremely too loud for arriving guests to feel at ease!

Very helpful and friendly front desk. Nice clean room with a great view of the mall.

I tried to get a room a month ago. I was informed the system glitched and it switched my dates. I was unable to reschedule or get my money back. I was unable to stay at this hotel due to the confusion. My experience with this hotel was horrible.

This was a very nice hotel with an upgraded feel after the other hotels I stayed at on this business trip. The room was a good size and the bed was very comfortable.