Staybridge Suites Chicago-Oakbrook Terrace by IHG

Would definitely come back

the dishwasher was started by the house keeper with 1 item in it and it was broken so it stayed on the drying cycle all night

The room was clean but I only slept for 3 hours. The room had no heat and I was cold. She offered me a blanket. Some cosmetic things could really use a good work on but it was clean in side. The lobby is nice and breakfast was nice

I found the kitchen set up to be satisfactory.

Everything was super clean and all the staff was very friendly.

Staff was very friendly and helpful. Breakfast buffet was well worth it with lots of choices of both hot and cold options.

Wont stay there again

All was good

Cozy and comfortable Very clean Noise free Didn't hear any pets barking Nice experience Love the newly renovations

I spent my day trying to find another hotel because seven minutes before check-in. I was contacted advising that their elevator was broken and the only rooms they had available were on the fourth floor. I asked when did you find this out? They claimed 20 minutes ago I have a 84-year-old mother that was traveling with me and you expect me to climb four flights of stairs with luggage and a elderly woman You contacted me seven minutes before check-in and we were parking in the parking lot

I saw someone with a dog. At this place in time it would wise to replace the carpet in rooms with laminate flooring. This is a more ideal solution to maintain cleanliness and comfortably.

Plumbing issues. You can still smell it in the hall way even though they are trying to mask it. Very friendly staff, breakfast was great!

The staff is very rude

Great staff, great breakers, clean and modern but the air conditioning in the room did not work.

Parking was an issue - got pretty tight at night time. Overall a decent experience. Hotel is aging and it shows

Everything was ok except the Elevator went out

The hotel was very nice and clean. Everything I needed was conveniently located near the hotel.

The elevator was not working and we were in the 3rd floor. We were told it was going to be repaired but it never happened.

The breakfast was really good, spacious rooms and clean rooms. The carpet in the stairwells needs a really good deep cleaning.

family

Spacious rooms and kitchenette.

Room was clean. They could update tv’s since they are pretty old. Also they need more parking. People have to park on the street when the lot feels up.

The smoke alarm went off every day we stayed there and it wasn’t for a short time. It was very irritating especially while trying to sleep at nig

Horrible. Had to turn around and walk out after checking in. Felt very unsafe and very uncomfortable.

The building could use some updating. Bathroom shower was stained. Carpet was tearing in some spots. Staff was always friendly and helpful.

Really nice hotel pet friendly, room was very nice and breakfast was off the chain!

Beds were comfortable, but the couch was dated and worn down. TVs were old.

Not stayed

The bathroom door was defective, I was stuck in the bathroom for 30 minutes. When, I closed the sliding bathroom door, it locked me in, and my wife had to call the front desk for assistance. The front desk clerk had to lift the door up to get it open. In addition, the rooms were listed as having an Excellent rating. The room was not clean. I would rate the Hotel as a 3.

This property is about $53 away from Chicago ORD on Lyft, incl tip. It’s in a quiet corporate zone, but there are no nearby restaurants. Giordanos offers Italian food on delivery. Lasagna and salad were very satisfying after a frustrating flight cancellation.

My stay was terrible. I chose this location based on positive reviews, but when we arrived, the entire hotel had an obnoxious odor. When we got to our room, there was no fan in the bathroom, and I could hear and smell the guests in the next room relieving themselves, as it seemed the vents were connected. There were dead flies all over the room as well. The thermostat was not connected to anything, as the temperature in the room stayed the same for our entire stay. The first night we stayed, we were woken up to a fire alarm at around 1:30-2 am, which then disrupted our entire next day of activities, and no explanation was offered. After the second night we stayed, we were getting ready to leave, and we noticed that the toilet was clogged from normal use, and I could hear the tank running consistently. We called down to the front desk to get it fixed, and they said they'd send someone from maintenance. We waited for 20 minutes, and no one ever came, so we went down and talked to the front desk as we had reservations and were already running behind. Eventually, the toilet did get fixed, but the room still smelled like a sewer when we returned hours later. When we were leaving at the end of the stay, the maintenance team was using the guest elevator as a freight elevator, so we were again put behind schedule because we had to wait for them to unload mattresses and bedframes. When we w

Lobby and common areas were very clean and nice on exterior. The stairwell was filthy, we had to take it a few times when the elevator was down. The walls were obviously not cared for or cleaned in our room which made me feel uncomfortable during our stay and the room had a musty or humid smell. The service of the hotel staff was great though.