Hilton Garden Inn Chicago / Oak Brook

Clean rooms but construction going on, moderate noise due to construction

I canceled my stay at the front desk. I was told twice by Hilton representatives that the pool and spa or in working order. Twice. hotels.com took my money we went to check-in and the front desk agent told us the pool had been closed for several months. The only reason we booked the room was for the pool. Very very sad child. And the check-in representative was not helpful.

Comfortable buds and pillows overall nice day. Pool and hot tub didn’t seem very clean

The staff was great, my room very nice. Lobby carpet was stained. Front door has not worked in six months. Breakfast is good.

I am sad to say our stay was less than mediocre. I called before booking to make sure the pool was working since this get away was for the kids to swim, the receptionist assured me that it was working. The pool room was freezing! The pool water was freezing! The hot tub was a tad warm! Huge disappointment! I spoke to the clerk and she sent the engineer out to check the temperature, he came in with a thermostat but didn’t say anything to us. At this time the kids were only hanging out in the hot tub. Later I was in the hallway and seen the engineer so I asked him what was going on he said he thinks the thermostat for the pool and hot tub are shot and he’ll have to close it down I did ask him to give the kids a few more min before doing so since they were in the hot tub and this was the only reason we were there. Being absent minded we got the kids dressed in the morning to hangout in the hot tub to find a sign on the door saying the pool is closed. Now onto the upkeep of the hotel. On the website it says there is a restaurant in the hotel, there was not! The receptionist told us that it was closed till 1/6 but they do serve breakfast in the morning for $17 a person. We were looking forward to having a nice dinner at the hotel with the kids but opted to order out. All the chairs in the lobby were wobbly and at the corner booth the vinyl was torn. There were no couches and the two chairs in the hotel pics were about 20 yrs old. This was a huge disappointment!

Trip was amazing, no complaints

Came in early to check in with tones. The room is open, but it would be $25 if I wanted to check in early I declined. There’s an eight dollar charge for parking on site. Not sure why I have a Hilton membership charge if that’s the case so be aware of that. Not sure where else you would park. Gal that had greeted me the first time at noon was on her phone when I told her I would be back later, no response. The mattresses are not great. I understand you get what you pay for. Might want to invest in some new mattresses as they are very rough sleep. For the price was OK just know that you were getting what you pay for worked out for what my intention of use was.

Food was good but additional fee.