Hilton Chicago/Oak Brook Suites

Room was clean and spacious.

The room was okay just need to be updated. I didn’t like how the hot tub was out and that when I called and asked was not made aware. Pool was closed early. And I wasn’t told about the “birthday” clause when I checked in because it was a Tuesday but as I tried to bring balloons into the hotel I was stopped, she was turning 6 and we had no extra guest. Luckily the balloons were inexpensive

Front desk attendant was grouchy, pool was a mess and rooms are very outdated.

Clean room

Room was dirty let out bed dirty disgusting heat don’t work well it was extremely cold

First room in disrepair, second room not clean. We left a day early.

Our room was an absolute dump. We booked this location as we needed a suite with a pullout bed since we have 3 kids and it seemed like a great deal. We soon found out why it was a great deal. When bed time arrived, we pulled the sofa bed out to find it completely broken. There was a topsheet on the pullout bed which means that housekeeping saw it was broken and still made it. So that was either not communicated to the staff or the staff knew but didn't care. Because it was late and everyone was ready for bed, I didn't want to switch rooms so I asked the night manager if they could just bring up a rollaway bed. He said they couldn't and instead switched rooms. So at midnight, we packed up our old room and moved to a new one. In addition to the pullout, there was paint chipping everywhere, furniture was stained and the window curtain rails were broken at the end so you couldn't close them all the way-which means light came in (this hotel backs up to a highway so it's well lit). The night manager also said he'd let the GM know-which he never did. When I told the woman at the front desk about this she issued a half hearted apology and said they'd make sure to fix the pullout so future guests wouldn't have to deal with it, which doesn't really help our situation or compensate us for the inconvenience. Shame on Hilton for not improving this property.

Friendly staff, comfortable beds and large clean rooms!

The hot tub and pool was the main reason for our visit and it meet our expectations. The cleanliness of the room did not meet my expectations and standards. The bathroom was not throughly clean. There was hair on the bathroom floor. There was a sock, that wasn’t ours, in the bedroom. Which makes me thinks was the room properly vacuumed.

Yes, the room was nice and clean.

We could not find our room because it was hidden behind doors that looked like they went to a janitors closet and there was no sign to indicate there were hotel rooms behind the door. When we went to inquire about it, the fronts office pretty much called us liars and said that the doors were open and signage was there when it was not.

Room was short on towels

Beautiful room, amazing, kind, super accommodating staff. Highly recommend!

This hotel is tired. The tile on the shower floor appears dirty, wallpaper is peeling in spots, etc. The staff was great. If hotels are in the middle of downtown where parking is at a premium, I can see charging extra for parking, but in a suburban location with large parking lots all around, charging for parking makes it look like Hilton is nickel and diming their clients. I’ll look elsewhere next time.

No breakfast very courteous

The room was just an okay room. It was very out dated. The balcony curtain was all torn up. The seat cushion wasn’t even on the sofa. I checked into our room via the Hilton app. It said the room was ready so

Amaya at the front desk was very nice and helpful. The room was perfect

Everything was good until we were woken up in the middle of the night to my husband being bitten by a bed bug.

Room was in good condition but furniture was very old. Staff was fine too. I booked through Expedia and paid extra for breakfast but hotel denied that and didn't let us have breakfast which was disappointing

Clean room, quick check in and check out.

Rooms were filthy and out of date

When we arrived the key/card machine went down and we waited almost 30 minutes to check in. When we did get our keys one of them didn't work and when I went down to tell them about it they acted as if I had done something to deactivate it. It wasn't by my phone or car key, it was in my pocket with the other one that did work. Then the table in the room was dirty with crumbs on it and when I was checking for bed bugs I noticed a pair of underwear under the mattress and a tampon wrapper. Then I was given a hard time about getting our pool passes. Wasn't the experience I was looking for.

Highly recommend and will be staying there again next week.

Great staff ! Good location , the rooms need some updating and fixing. Other than that, it’s great .

Housekeeping was excellent!!

Loved the atmosphere

Great!!!

Not a bad location but what you save on your beat up aged room they get from you in parking fees.. highly recommend skipping this hotel!

We had a balcony but due to the bldg being painted we couldn’t get out on the balcony. The room was not clean. The otter man they had in the room should have been in the trash. No way in the world they should have had that in a room! Look at the pictures below! The sheets had brown stains , we had raised the tv up looking for a card , and it was so filthy! It was a white powdered substance mixed with dirt. We had bugs as well. Our last night I could hear something in the walls! The restaurant/bar staff wasn’t too friendly! You couldn’t tell me that wasn’t rats! But overall the front desk was pretty professional and nice. The hotel is very old and outdated! Will I ever go back there? No ! Would I recommend this hotel ? No!

I wasn't impressed with the stay to be honest. Starting with the staff member who checked me in, she was short and not very friendly at all. After already paying for the night, I was charged $8 for a parking permit where there was absolutely no spots available, even for my handicapped mother. Then I was charged $50 security deposit that was never mentioned while booking the room. I booked a balcony room to be able to step outside and smoke, but was told that I would be charged $500 for smoking... outside...which all but pissed me off completely. Beds were not at all comfortable and the pull out couch bed was a back ache waiting to happen. I asked for breakfast vouchers and was told I would have to pay $12 plus tax and gratuity for continental breakfast or $20 plus tax and gratuity for the full buffet, so we skipped it. Overall greedy and inconvenient policies. I won't be booking another stay at this place ever again.

My check in was at 3. My room wasn’t ready. Didn’t get my room till almost 4:30. And I had to rush to get ready for a wedding I was going too. Sunday I tried to order breakfast called at 9:30am and was told room service ends at 9am but on the menu it showed room service till 10am

Dated property (albeit they are renovating outside ). Friendly staff with welcoming lobby area. Beds are comfortable and generallt clean but very dated.