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Seneca Niagara Resort & Casino

Top rated by guests

Property building

Decorative detail

Lounge or bar

Lobby or reception

Area and facilities

8.4Excellent

(5,045 Ratings)

"The atmosphere was amazing you have everything you need inside , the best hotel on the us side"

Verified guest

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(5,045 Ratings)

Hotel in Niagara Falls, NY

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This New York hotel is less than 0.6 mi from Niagara Falls and features an on-site casino, spa, and various dining options. Shopping and dining in central Niagara Falls, NY is 1.6 mi away.

Amenities at Seneca Niagara Resort & Casino

Business facilities

Golf course (within 2 mi)

Concierge services

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.4Excellent

(5,045 Ratings)

"The atmosphere was amazing you have everything you need inside , the best hotel on the us side"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(5,045 Ratings)

Hotel in Niagara Falls, NY

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

About this hotel

This New York hotel is less than 0.6 mi from Niagara Falls and features an on-site casino, spa, and various dining options. Shopping and dining in central Niagara Falls, NY is 1.6 mi away.

Amenities

Business facilities

Golf course (within 2 mi)

Concierge services

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.4 / 10.0

Excellent(5,045 Ratings)

100% verified reviews

7.0 / 10.0

Could've been better

Perfect location for our needs

There was no complimentary coffee as advertised and a sharp broken metal spring was poking out of the end of our mattress scraping our feet and legs .. Very dangerous

5.0 / 10.0

Fair will not be going back

Casino

Horrible sheets, blankets, and pillows

10.0 / 10.0

It was worth it

The atmosphere was amazing you have everything you need inside , the best hotel on the us side

1.0 / 10.0

Don’t stay here and don’t trust valet!

Close to the border.

Will never stay here again. Came to celebrate my birthday and valet ended up taking my car for a joy ride in the middle of the night. (We have a new sports car so we can get live data of drives). Talked to the manager, was called a liar and that they reviewed the cameras but when we questioned it. Said they need to review the cameras. Not one apology for the entire situation and nothing has been done about this. Absolutely terrible service, terrible stay. Untrustworthy business.

7.0 / 10.0

Nice hotel, friendly staff

I really enjoyed the pool and hot tubs and love that they have adult only hours in the morning and night. The room was nice, but for the price it should include a microwave. Of course the food is way overpriced. We paid $20 for a breakfast buffet that wasn't even as good as the free ones some hotels have. Other than that, we were pleased with our stay and would return.

4.0 / 10.0

If you want to be a real casino you need to act like one and have some type of food or drink available 24/7 ! I stay

Size of the rooms are good and well built clean hotel

Nothing is ever open! Arrived late at night bc of flight delays only to mot even be able to get anything to eat or drink! Even the bodega store by the front desk closes from 200-315 on a Thursday and Friday night! NO FOOD WHATSOEVER OR DRINK. luckily one of the casino floor managers (who stunk like booze btw) suggested i try the bar to get a water. The bartender was very nice and sold me a soda and few bottles of water that i needed to take medicine.

8.0 / 10.0

Was good stay

Cleanliness and location

8.0 / 10.0

Great experience

It was accommodating

Constant id checks

10.0 / 10.0

Celebrating a 29th Birthday with family

Staff were very nice..our blackjack dealer this morning, January 11, was awesome (plus we did pretty good) Koi food exceptional..rooms very nice, we had 3 rooms..had a great time!!

Pillows were too soft we all thought (6 of us, 3 rooms) breakfast buffet at 3 sisters was just ok i thought but the rest of our group enjoyed it..didn't like the eggs at all, but service was very nice!

10.0 / 10.0

Relaxing

We one money

Everything

9.0 / 10.0

Great corner suite with the jet tub!

Very clean rooms - jet tub in the room was clean as well. I brought my own tub cleaning tablets and used them. After letting the tub run for 30 minutes with the tablets, there was no dirt or nasty water. The water was clear and clean. Great plus! The shower was clean and had a good showerhead and water pressure. A 9.9/10. Great hotel. Would definitely stay here again.

There is no microwave. We stayed for a week and wated to heat leftovers. They dont have a microwave they can bring you and there isnt one in the hotel. We were told we could take our food to the has station on the outside of the parking lot...

1.0 / 10.0

Extremely poor hospitality. Especially staff at the front desk and cleaners.

Only the location.

It doesn’t seem like the staff knows the meaning of the term hospitality. Extremely dissatisfied and disappointed. Staff was so rude and it was like they owned the hotel and I work for them.

10.0 / 10.0

Other then that lady every one else lovely and pleasant

Everything was beautiful and perfect except for the Blonde bar tender in the casino very unprofessional and disrespectful every one else very professional and nice

In the Casino the Blonde bar tender tender so disrespectful with me I even fell that she didn’t like Hispanic people

10.0 / 10.0

Amazing Hotel, Bad staff

We Love the accommodations the location And the place

unfortunately the staff was rude he yelled us as if we don’t understand the things he said and when we went to check in treated us like if were homeless, was so awful to be honest…

9.0 / 10.0

This was a great place to stay - nice and easy to get to with plenty of parking available. The room was spacious and com

The rooms were great with a nice view of Niagara Falls

There was a stale smoke smell throughout the building (but not in the room)

10.0 / 10.0

My stay was amazing all around. Would highly recommend

Beautiful views. Performances in lobby. Vintage shopping in lobby.

Parking was difficult friday night but easy Saturday night

9.0 / 10.0

Would highly recommend for a stay whilst visiting Niagara Falls.

Very central, ideal for walking to Niagara Falls. Very new hotel with all the facilities.

Only 1 breakfast restaurant that we could see.

10.0 / 10.0

Was here for my Bestie’s Birthday weekend & she & I had a magnificent time!!!

Clean, staff friendly, knowledgeable & very accommodating. conveniently located near everything

Nothing, it was fantastic

10.0 / 10.0

So great we’re doing it again!

Location was perfect. We walked to the falls and enjoyed the entire area. Clean, safe and well kept.

The hotel was perfect. The falls area was not well lit. There were so many street lights that were not on and it was very dark.

7.0 / 10.0

Good place to stay overall.

Fun place even though we weren't there to gamble. The place as a whole was clean, safe & comfortable.

The smell off cigarettes & marijuana when entering. Only really noticed it in the front of the lobby. Not the whole place.

9.0 / 10.0

Venue is awesome, came for a show and would come back for one.

Did not have breakfast at the hotel

Room was pricy, but standard for rates today.

10.0 / 10.0

Excellent Hotel!!!! Will Definitely Visit Again!!!!

One of the most beautiful hotels I’ve ever stayed in!!!! The rooms were immaculate!!!!

8.0 / 10.0

Served it's purpose

It was the only nice thing about the town of Niagara lol the surrounding area is basically desolate and abandoned. Very bizarre. The room was really nice and reflected the hefty price.

It smelled like cigarettes upon walking into the lobby.

8.0 / 10.0

Good

The location and facilities available within the hotel and the staff are friendly

Nothing

4.0 / 10.0

It was nice, but would not go back.

Overall appearance of the hotel was nice. Location in close proximity to Niagara Falls Park was a bonus.

Upon check-in, I noticed that we were booked in a Smoking Room. I requested a change to a Non-Smoking Room. The woman at the check in desk stated that the change would incur a $25.00 additional charge, to which I agreed to. She made all the changes and called here supervisor over to authorize it. The supervisor did not even look at the screen and simply stated "we do not do that". The woman checking me in, said to her that she already made all the changes and just needed it authorized. The supervisor said again, we can't do that and abruptly walked away. All the changes had to be reversed and I was put back in my Smoking Room. Once we got to the room, we quickly noticed from the stench that the entire floor was Smoking, not just the room. We were very unhappy with this as we were traveling with a child. Additionally, during our 5 day stay, we never once received room service. After the 3rd day, we were out of toilet paper, out of coffee pods, and all of our towels were used and wet. We had full bags of garbage tied up and piled in the corner of our room. I asked the room service team in the hallway and was told that I need to call the front desk and request any items we may need. For the cost of this room at $200/night, we expected more. The front desk supervisor certainly needs re-training and a course in providing proper customer service. What she did is completely unacceptable! I have never stayed anywhere where room service is not provided at a minimum of every other day. No room service at all to replenish needed items like toilet paper is also completely unacceptable.

1.0 / 10.0

this hotel is very disappointing; the staff are extremely rude and unprofessional

This is a four-star hotel with one-star service. From the moment I checked in, I was treated not as a guest, but as an annoyance to the front-desk staff, who made me wait while no one else was in line and then insulted me a number of times during check-in. When I asked if I could change from a smoking room to a non-smoking room since I am not a smoker, the employee curtly told me "no" and that I should call booking.com if I had any problems. When I asked if I could then speak with the manager, I was told, "I am the manager." In light of this bald-faced lie, I asked to speak to her supervisor nevertheless and was made to wait another ten minutes until the supervisor arrived, who proved to be equally as rude and unprofessional as she. In fact, neither he nor she offered a solution to the problem, insisting that the hotel was fully booked that night (even though available rooms were still showing on booking.com) and treating me, the newly arrived guest who had just driven 500 miles, as if I were the problem. In the end, after receiving numerous insults from both employees, I had to stay in the same unchanged smoking room; even worse, the following day, I was charged a $150 fee for checking out after 11AM. (This was in addition to the $350 I had already pre-paid for the room.) What a scam and what a terrible hotel! I will never stay here again, and I would recommend that you reconsider your choice before booking a room at this very poorly staffed hotel with serious management problems.

10.0 / 10.0

great place to stay

Great free parking, great view

10.0 / 10.0

We enjoyed our stay! Beautiful room!

Fun atmosphere! Really enjoyed the outdoor area by the pool

8.0 / 10.0

We would stay here again if we came back to the area.

Well maintained, clean, friendly.

The room (921) its self had an odd smell, like stale air and wet paint.

4.0 / 10.0

Some issues with our room and price gouging

The view was nice

The room

10.0 / 10.0

We had a great time

Clean and close to attractions- great restaurants

Couldn’t have a glass of wine at lunch-

3.0 / 10.0

Not a hotel that I’ll be going back to anytime. Definitely could’ve got a better experience somewhere else and a more af

It wasn’t really much to like for my first experience as soon as you walk through the door it smells like cigarettes they put me in a room that I did not request and they were supposed to upgrade me, but they didn’t. Staff is very rude.

The staff was very rude. Put me in a room made me wait until 4 o’clock when I could’ve got an earlier room if it was gonna look the same anyway smell like cigarettes must have card out like Sam’s Club to get into your room.

5.0 / 10.0

Travel to Niagara Falls for a birthday trip with family! Overall the hotel was just Okay! I wouldn’t stay there again!

Rooms were very clean and comfortable. Shuttle service to the rainbow bridge leading into Canada. Staff was friendly and accommodating. Beautiful views of Niagara Falls, nightly fireworks show as well as Canada.

Upon arrival, the property's casino immediately impacts visitors with cigarette smoke. When traveling with anyone under 21, restrictions apply, as they cannot independently access shops or restaurants, including the pizzeria, due to their casino location. Hotel restaurants are expensive, serving mediocre food. The property's isolated location necessitates a rental car, as alternative stores and restaurants are limited. Transportation from Buffalo International Airport to this destination will cost approximately $60-$85 each way. Notably, microwave facilities are not provided on site.

10.0 / 10.0

We had a wonderful time.

The view from the 16th floor was great.

There was nothing we were displeased about.

10.0 / 10.0

excellent value. enjoyed my stay

Proximity to the falls

8.0 / 10.0

Clean and in good location. Like the security feature to access rooms. Staff mainly in the hotel section of it could use

Clean, location

Staff could be more friendly. Customer service could improve

9.0 / 10.0

I had a wonderful time going and tours and the atmosphere was great!

The room was very clean and the bathroom was very spacious. I was also impressed with how fast the room service was and they accommodated my needs!

It was a little pricey for the stay on Sunday night when usually in my area (Sunday through Thursday) are your cheapest rates!

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Seneca Niagara Resort & Casino. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Seneca Niagara Resort & Casino pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Seneca Niagara Resort & Casino?

We found 3 amenities for this rental. This includes business facilities, golf course (within 2 mi), and concierge services.

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