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Grand Hotel

Facade/entrance

7.7Good

(755 Ratings)

"The place is really clean and the room is clean and the breakfast really good I recomend any body to this hotel do it."

Verified guest

Don't miss out! Price and availability may change

7.7 / 10.0

Good(755 Ratings)

Hotel in Sunnyvale, CA

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

About this hotel

Located next to Sunnyvale Civic Center, Grand Hotel offers a year-round outdoor heated pool. Free WiFi is included in all guest rooms. San Jose International Airport is 9.9 mi away.

Amenities at Grand Hotel

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Dishwasher

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Free parking

Map of Sunnyvale, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Oakland Museum of California

California Trail at Oakland Zoo

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.7Good

(755 Ratings)

"The place is really clean and the room is clean and the breakfast really good I recomend any body to this hotel do it."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.7 / 10.0

Good(755 Ratings)

Hotel in Sunnyvale, CA

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Map of Sunnyvale, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Oakland Museum of California

California Trail at Oakland Zoo

Available Rooms

About this hotel

Located next to Sunnyvale Civic Center, Grand Hotel offers a year-round outdoor heated pool. Free WiFi is included in all guest rooms. San Jose International Airport is 9.9 mi away.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Dishwasher

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.7 / 10.0

Good(755 Ratings)

100% verified reviews

8.0 / 10.0

The Grand Hotel offered a cozy and clean space to rest.

I liked the fact that there was enough parking when I arrived. And there wasn’t an extra fee for a parking space.

The receptionist needs to be a little bit more friendly. He was very serious and not that welcoming.

8.0 / 10.0

The staff is pleasant

This is close to our families in the Bay Area

Close to our family in the bay area

7.0 / 10.0

Central location and attnetive service. Overall good $ value

Excellent service at the frontdesk. Great location and overall good value.

Rooms at main building are quite old, air conditioner is very very noisy (specially in room 330). Breakfast can be improved, for example adding some fresh vegetables (there’re none) or other fruits than bananas.

2.0 / 10.0

Reserved months ago... Still got shafted.

Location and size of room

Elevator broken Jacuzzi broken Not ADA friendly Breakfast was not good It took forever to get to the room from the parking lot. It was like a maze.

6.0 / 10.0

Not worth the money

Room is big.

Lighting in the room and bathroom, room and bathroom just felt a little run down for what I paid. Not much in terms of toiletries. No frills. Felt outdated. Shower door and nightstand had sharp edges and cut myself a couple times.

6.0 / 10.0

Not what it used to be

rooms are big and spacious Pool area is cute but small.

by this hotel has been my go to when I want a mini escape since I was maybe 21. I am now 42 and up until now. It is no longer my Sunnyvale gem. Things have gone downhill and they’ve gotten to be cheap loses a lot of charm. There is still a happy hour from 5 to 6 only no little snacks not even chips when they used to even have cheese, crackers,salami and some nuts. also only strictly beer and wine no mixed drinks. At breakfast, there’s limited items some cold eggs and sausage, cereal and bread coffee oranges. I use the tray from the room to help carry my stuff back and I got stopped by two employees I think one being the manager and got told I am not allowed to remove the trays from the room and use them. I said OK while I’m going back to the room right now. I just use it to help carry my beverages. To then the woman said no you can’t do that either you can’t take food to your room, which makes no sense cause you can eat in your room order dinner to your room from DoorDash. They don’t have a restaurant, but you can’t eat their breakfast items in the room.? they put me off so much cause it’s not only one but two and I said well some of my breakfast is already up in the room already and I only have a coffee and orange juice and she said oh it’s OK. You can take that and I insisted on giving her back the tray cause I didn’t even want to talk about it anymore. She was very rude and so was the man that told me first. Way to strut about an item that was getting right returned back to the room that helped me carry some stuff that was difficult. This will be my last stay in 25 years. Also, they are stingy with the towels for the pool and question you. One couple ask for towels at about one they didn’t receive any till maybe 330. Also, hot tub was not filled or working.

4.0 / 10.0

The hotel need to be updated.

The staff was nice and helpful.

Our room was run down. The room smelled poorly. The hotel needs to be refurbished.

9.0 / 10.0

Great place to stay 👍

Loved the hotel, clean and comfortable and great price.

The breakfast was only yogurt cereal and toast so definitely plan to find a breakfast spot if you want more than that!

8.0 / 10.0

Big value for the money

Nice new building and rooms. Rooms were big

There was no roll out beds available

8.0 / 10.0

Great Rooms

Room size and layout is great. Nice to have a desk and sitting area in the room. The large bath tub and stand up shower were also a nice.

Cellphone issues the whole time. Poor cellular and wifi signals.

10.0 / 10.0

Thumb up good yes do it 🌝🌞🌞

The place is really clean and the room is clean and the breakfast really good I recomend any body to this hotel do it.

Everything is good and clean place to be there.

1.0 / 10.0

I will never stay here again, complete waste of money.

Size of suite was decent

Nothing had been replenished like towels or cups or anything at all. The suite had a jetted tub which is why I paid as much as I did and the water wouldn’t get hot. It was dirty. Room service was cut off 4 hours early. Bathroom floor was very slippery due to lack of towels or rug and fell stepping out of shower.

1.0 / 10.0

Horrible. Be careful for secret, unauthorized charges

Be careful when staying at this hotel. Check your credit card statement after the stay. They pre-authorized $100 USD on my card when I checked in, and when we checked out and flew back home, they quietly charged an amount to my card without letting us know at all. I only discovered it on my credit card statement some time later. When I contacted them, they said we ordered beverages to the room, but we absolutely did not order anything. Any further attempts to clarify this was met with 0 replies. I’ve sent many many messages over many days, they’ve ghosted us ever since. Have started a chargeback dispute with my card issuer.

1.0 / 10.0

Horrible. Be careful for secret, unauthorized charges

Be careful when staying at this hotel. Check your credit card statement after the stay. They pre-authorized $100 USD on my card when I checked in, and when we checked out and flew back home, they quietly charged an amount to my card without letting us know at all. I only discovered it on my credit card statement some time later. When I contacted them, they said we ordered beverages to the room, but we absolutely did not order anything. Any further attempts to clarify this was met with 0 replies. I’ve sent many many messages over many days, they’ve ghosted us ever since. Have started a chargeback dispute with my card issuer.

1.0 / 10.0

RUN AWAY until you can. Even if you already paid. Worst experience in my life as a hotel.

I liked how this hotel brought me the experience of the dirties hotel ever... Never imagined one can go this low...

WORST hotel ever. EXTREMELY dirty. - Hair all over the bathroom - High amount of dust on the floor - Food stains from previous tenant - All flat surface is sticky AF - AC not functioning... Stay away at all cost.

6.0 / 10.0

It was spacious but needed better cleaniness and not worth the price of the villa.

The room was spacious and front desk staff at the main hotel were pleasant. I liked the full sized fridge and microwave available.

I should have heeded the previous reviews about the Villas. I do not recommend them at their price. Our room was quite musty smelling. There were still bits of mold on the edge of the bathtub and the water took quite a while to warm up. The fireplace did not work. It was spacious, yes, but the bed was also a bit too soft to the point where you could feel the springs. And some fo the bedding was a bit dusty. The ventilation in our Villa, 451, was not great. Again, I think if the room were cleaned properly, aired out, and the fireplace fixed, you'd be in great shape. As of right now, I do not recommend the villa at its given price. My partner and I were just fortunate to only be there for one night.

7.0 / 10.0

Reasonable place to stay a few nights, but that’s about it

Large room and bathroom, pretty clean, large bed

Mediocre breakfast for a 4* hotel, noisy AC and no option to open windows, low pressure in the shower, staff that is doing their job, but not really there for you. It is just overall not a 4* level, at least according to Swiss standards

8.0 / 10.0

Very good

the bed was too hard for comfort

5.0 / 10.0

Passable

Location is good, big rooms with 2 queen beds, kitchenet.

Late evening front dest person was not very friendly at all. Our AC was not working and after a long time this person finally agrees to switch room. The new room was very dirty, staff does not vacuum or clean the floors.

4.0 / 10.0

Not satisfied

The bed. Cleanliness. Spacious.

We booked a room for the villa suite and when we got there for check in we were told that all those were booked and booking.com was responsible for booking the room wrong on the hotels end. We were put in a regular room thankfully the bed was comfortable but we were very upset we had brought food to cook in the kitchen and our room did not even have a fridge the cabinet was locked. I called the front desk when we got to our room to ask to switch the young man that helped us stated he would try to have someone clean a villa for me but no guarantee he would call me back to let know the status. He never called me back .Horrible service from him in particular. Was very disappointed. Then upon checking out a woman at front desk confirmed that booking did in fact book us for a villa . This young man lied when he could have just been honest from the beginning. Hoping management can accommodate this and make it right. Thank you

8.0 / 10.0

Very good

well maintained and comfortable place. good breakfast.

10.0 / 10.0

Very nice!

Breakfast was great! Nice big room! Early check-in.

No face towels.

10.0 / 10.0

Loved my stay I will stay again

Yummy!

9.0 / 10.0

Very good location, nice clean stay, good breakfast

bed was so comfy!

Hot tub was down due to jet problem..

9.0 / 10.0

Superb

The room was really good. The beds was wonderful.

10.0 / 10.0

Exceptional

The room was super clean and spacious. Loved the breakfast. Staff at the desk and breakfast room were very friendly. Thank you!

I don't dislike it, but a painting or some photos on the walls could help to warm up the room.

3.0 / 10.0

Poor

The elevator didn’t work

1.0 / 10.0

Safety Concerns

Great staff and location. Easy check-in, nice happy hour and good breakfast.

Guests fighting in the hallway, barking dogs left alone in the room across from us. When we went to breakfast (we're on the 3rd floor), the elevator is taped off and broken. I understand that elevators break, but the signage for where to find the stairwell was not correct and if there would of been a fire by the stairs or room neat them we would not of been able to get to the stairwell. I do have a video if management would like to see it.

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