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Crowne Plaza Niagara Falls NY - Riverside by IHG

Property building

Property building

Lobby or reception, On site

Business facilities, On site

On site, Meeting/conference room

7.4Good

(1,122 Ratings)

"Everything was so beautiful! Welcoming environment"

Verified guest

Don't miss out! Price and availability may change

7.4 / 10.0

Good(1,122 Ratings)

Hotel in Niagara Falls, NY

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

About this hotel

This hotel, in a high-rise building overlooking the Niagara River, features a year-round indoor pool and fitness center. Relax by the river in our outdoor seating and/or eating at our restaurant patio. The Falls are 4.6 miles/7.4 K away.

Amenities at Crowne Plaza Niagara Falls NY - Riverside by IHG

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.4Good

(1,122 Ratings)

"Everything was so beautiful! Welcoming environment"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(1,122 Ratings)

Hotel in Niagara Falls, NY

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

About this hotel

This hotel, in a high-rise building overlooking the Niagara River, features a year-round indoor pool and fitness center. Relax by the river in our outdoor seating and/or eating at our restaurant patio. The Falls are 4.6 miles/7.4 K away.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.4 / 10.0

Good(1,122 Ratings)

100% verified reviews

1.0 / 10.0

Not going back

The area not what we expected

Dirty Room old chairs furniture dirt dust stuff behind sofa hairs and spiderweb with the spider in it in restroom dirty stained walls

5.0 / 10.0

A good stay for what was needed.

It was a last min booking and fine for what we needed. We felt the rooms were tired and things were broken. But the restaurant was amazing and the staff were exceptional.

Tired.

5.0 / 10.0

Overall, the stay, restaurant, location, was fair, yet would have been great minus the spiders.

Majority of service staff were great; they were friendly, attentive, responsive and welcoming. The restaurant, food, and restaurant staff were amazing.

The bathroom inside the room had many small spiders, in which the service staff and myself had to clear away the spider webs and spiders daily. I opted to remain in the same room throughout my stay because of the location of the room and many bus groups were also staying at the same location. I was informed, as I checked out, that based on the location of the room, being on the river side, and the time of year, it was not a surprise for the insects to be in the bathroom.

4.0 / 10.0

Crappy, will never go back to Crowne Plaza properties

For $350.00 a night room was very small. Beds were too soft, toilet paper holder was broken.

3.0 / 10.0

Will not stay here again.

The view of the river. That’s the only thing I liked.

Nothing

3.0 / 10.0

Very disappointing

The view to the river was the best in this hotel

Everything was bad. The hotel is old and needs renewal. Fast. The fitness room had a bad smell. There was just one elevator in tact. For the entire Hotel.

9.0 / 10.0

Would definitely come back!

Location, river view, clean, comfortable

Only 1 elevator working, making every time being packed full of people. No microwave in room.

3.0 / 10.0

Would likely not return unless improvements are made.

The highlight of our stay was definitely the beautiful river view, which we enjoyed both from our room and the dock behind the hotel. Breakfast in the on-site restaurant was also a bright spot—our waitress was incredibly kind, engaging sincerely with guests and making everyone feel welcomed. Her warmth was the main reason this review isn’t rated lower. There were more negatives than positives, but since we spent most of our time exploring the area, we didn’t let the hotel completely ruin the trip.

Unfortunately, the overall experience left much to be desired. At check-in, we waited in the lobby while employees could be heard in the back room laughing and mocking guests. When someone finally came to the desk, there was no warm greeting or helpful information shared—we had to ask for basic details like room directions, Wi-Fi, and mealtimes. Only one of the two elevators was working, leading to long waits—sometimes up to 20 minutes—to get to or from our 5th-floor room. The room itself was disappointing. The bed was extremely uncomfortable with springs poking through, and the hard surfaces were visibly dirty. We ended up buying disinfectant wipes to clean the space ourselves. The shower had almost no water pressure, and while some mustiness is understandable near the river, the overall cleanliness was lacking.

10.0 / 10.0

It was totally amazing specially you can see the ocean from your room and wake so peacefully and king bed!!!and area was

Everything was so beautiful! Welcoming environment

N/a

9.0 / 10.0

Overall is good.

Bar and service in the restaurant dinner.

Bed not countable and Indian customs not nice.

8.0 / 10.0

The stay was wonderful by all standards, cleanliness, view, cleanliness and everything is great, but the administration

Everything was great except the receptionists

The receptionists are very bad in their dealings and inflexible. The other problem is that my reservation was with breakfast, but the hotel refused, so I had to pay

3.0 / 10.0

Horrendous

Pillows,staff,deck

Food Is terrible beyond words, gross. No breakfast included. I saw everyone left It in the plates. Líquid eggs out of a carton, Frozen pizza, warm canned soup...Its just awful.7th floor carpet was of a grayish dirty color, smell of damp cat everywhere. Price Is deceitful the hotel, charges once you aré there aré more thank announced in the platform.between taxes AND extra charges It s more than 150 dóllars extra for 2 nights,for a room with a View on the parking,better be honest don t lure the customers and announce the real prices

3.0 / 10.0

Not a good one as a matter of fact didn’t stay left after only a few hours

Honestly nothing

Wasn’t as explained or pictured, very loud, dirty

9.0 / 10.0

Excellent!

Staff was excellent. We extended our stay till 2 but because of nearby visits we got delayed to call the hotel. The management was soo good to accept and haven't charged us any extra. It was really good stay. The breakfast was tasty.

10.0 / 10.0

We were very happy with all of the staff. Even the matinance men were very nice!

The breakfast was wonderful and the service from Olivia was fabulous!

Everything about our stay was great!

10.0 / 10.0

Book your stay now!

The property was amazing. The view was gorgeous. It was close to everything.

4.0 / 10.0

It was an expensive stay for us with ordinary facilities.

The hotel had very good staff. The location was not too far from Niagara Park, but not too close either, it was a 10 minute walk. The hotel did not have any special facilities considering the price. For example, there was no breakfast or an elevator was broken and did not work at all. The bedrooms were very small.

It was very frustrating to wait so long for the elevator to arrive. The rooms were very small. The soundproofing in the room was very thin and the noise from the adjacent room could be heard easily. If there was a wedding or party, the pool was completely closed.

2.0 / 10.0

Needs a lot of improvement.

The view.

Elevator was broken. Room wasn't very clean. Shower leaked. Shower gel was empty. Toilet paper holder was loose, roll would fall off onto the wet floor. Doorknob was falling off the bathroom door. Headboard was loose/noisy. No continental breakfast. No smart tv. Etc.....

8.0 / 10.0

Good

Nice view

Room service

10.0 / 10.0

James at front desk was totally amazing

Amazing

Nothing

8.0 / 10.0

Very convenient, well mannered helpful staff.

Nice location

Small bathroom, shower fixture difficulty

1.0 / 10.0

The only reason I booked for 2 nights is because my kids wanted to swim

Nothing

The staff was extremely rude

6.0 / 10.0

mediocre for the one night we stayed.

great view of the water in the dining area

complimentary toiletries were not available (missing conditioner and body wash), the refillable containers for them were completely empty as well. our total stay was also more money than it was supposed to be when we booked it online (the 10% discount was not applied). the clean plates for the buffet were dirty and had to wait 20 minutes for clean ones to get filled, with no apology by the staff.

8.0 / 10.0

Pretty good

I liked that it was by the river and close to Falls and shops

I didn’t like that our room flooded because the ice machine broke

9.0 / 10.0

Great stay with a beautiful view of the river.

Staff were friendly and our room was clean and updated. We had a beautiful view of the river.

We were next to the elevator and it was noisy

7.0 / 10.0

Very good

Good views

Price

8.0 / 10.0

Very good

Beautiful place , great views

Prices

9.0 / 10.0

Very good

Great location

Price

9.0 / 10.0

Great but the add on for parking bugged me, should be added onto original price/transparancy

Breakfast with a view of River, could imagine the fire pit would be nice in warmer weather

surprise tack on fee for parking

7.0 / 10.0

Nice hotel but in a bad area.

The room and facilities, including the patio, were good. Amber in the breakfast area was supurb.

The hotel is in the middle of a slum. No other restaurants or shops nearby.

5.0 / 10.0

Too long

Booking.com booked a single king room for a family of 3. They had no rooms to move us to. No toilet paper, bathtub faucet didn’t work properly, had to ask twice for bed linens for my 11 year old granddaughter to sleep on the floor. I also did not get my full $100 deposit back. Probably because my husband and to go to the front desk for toilet paper. Definitely not worth the money or aggravation in the booking mistake

6.0 / 10.0

I would stay again but I wish they cleaned better.

The amenities are great. Bar is great! Love the bartender- she is super nice.

Wasn’t really too clean. No bugs though so that’s a plus!

6.0 / 10.0

Ok. No pleasant.

Out-to-dated building. Needs a lot of improvements. The carpet on the floor is very dirty. The pool is dirty, we couldn't used it. The breakfast facility smells chlorine because the pool is right beside it.

Improve the look of the rooms. Change the flooring in hallways. Move the location of the kitchen. Clean the pool regularly during the day.

5.0 / 10.0

Over all good except check in and parking fees

Was clean and most part staff was excellent

Hidden cost… spent over $300 for two nights each on two rooms and had to pay $10 a day for parking. No where when booking said anything about parking fees. $10 a day for two vehicles for a total of $60 in just parking fees. Never once I’m my life and I’m 49 yrs old have I ever paid for parking at the hotel I stayed at, not any other resort town I’ve been in.

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