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SpringHill Suites Pigeon Forge

Top rated by guests

Property building

Property building

Lobby or reception

Photo of the whole room

Photo of the whole room

8.6Excellent

(270 Ratings)

"It was clean. The front staff was pleasant. It was located in a very convenient spot close to all of the restaurants."

Verified guest

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(270 Ratings)

Hotel in Pigeon Forge, TN

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This hotel has non-smoking rooms with a private hot tub, an outdoor pool and a fitness center. It provides dry cleaning and guest laundry facilities. Dollywood is 2.3 miles away.

Amenities at SpringHill Suites Pigeon Forge

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Pigeon Forge, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.6Excellent

(270 Ratings)

"It was clean. The front staff was pleasant. It was located in a very convenient spot close to all of the restaurants."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(270 Ratings)

Hotel in Pigeon Forge, TN

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Pigeon Forge, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

Ripley's Aquarium of the Smokies

Available Rooms

About this hotel

This hotel has non-smoking rooms with a private hot tub, an outdoor pool and a fitness center. It provides dry cleaning and guest laundry facilities. Dollywood is 2.3 miles away.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.6 / 10.0

Excellent(270 Ratings)

100% verified reviews

10.0 / 10.0

We had a great time and a great stay with outstanding service.

It was clean. The front staff was pleasant. It was located in a very convenient spot close to all of the restaurants.

The mattress was not as comfortable as I wish it could’ve been. It may need to be replaced.

8.0 / 10.0

A chain hotel with deservedly good reputation. Very adequate for our needs on this occasion.

Everything was adequate and what you would expect in a chain hotel. Noting stands out as either exceptional or in need of imporvement.

Nothing. Everything was OK.

10.0 / 10.0

Comfortable

Super friendly staff and a comfortable bed, highly recommended!

5.0 / 10.0

Would not do this again

Excellent location. Building was clean. Plenty of safe parking spots

System to issue card keys was down when we initially tried to check in at 6pm. We couldn't get into the room so went to dinner and came back at 9ish. Still no card keys. Staff very rude. Had to be let in and out of our room by an employee because they never were able to give us keys. If the front desk wasn't so snarky about this issue, it wouldn't have been so bad. They wanted us in the room at 9 so they didn't have to let us in again- in Pigeon Forge on a Saturday night. Also, layout of room cramped for a suite and there was the sound of water running in the wall all night. Breakfast was as disappointing as the entire experience. 😕

10.0 / 10.0

Great location and breakfast

Updated and clean property.

Bed was to hard..maybe offer memory foam mattress toppers.

7.0 / 10.0

Great 2 Night Stay

Rooms were spacious and quiet. Mostly older couples and families. The pool area and breakfast were nice. Overall the rooms felt clean and comfortable.

We found hair on the carpet that wasn’t ours, so a better job could’ve been done vacuuming. The down comforter had some stains.

9.0 / 10.0

Great room and great value

The cleanliness of the room and the staff.

Room isn't very big. Tight quarters. But super clean and comfortable.

10.0 / 10.0

Great place to stay I give it a 10

Very clean, great breakfast!

10.0 / 10.0

One of the best properties I’ve visited so far this yr out of 3 vacations

The staff was wonderful, courteous and attentive to needs.

There wasn’t anything in particular that I didn’t like about the property.

8.0 / 10.0

For a short trip it was ok.

Close to everything we wanted to do.

Very basic with no daily maid service. They take the trash and swap towels. We were without a tv for 2 days. Finally after a complaint someone came to look at it.

9.0 / 10.0

Had a very pleasant stay and would definitely stay here again

Great location very clean and nice staff

Well breakfast could’ve lasted later than 930 lol

10.0 / 10.0

Great stay in Pigeon Forge!

Value, location, beds, BREAKFAST

Nothing

10.0 / 10.0

Amazingly clean, refreshing and nice!

Redone, new and clean. Awesome coffee and breakfast!

Small flies would show up in our bathroom.

10.0 / 10.0

Clean hotel, wonderful staff and will definitely come back.

I loved that you could smell the “clean” when you walked in. It is definitely the cleanest hotel I have stayed at In Pigeon Forge. The beds and pillows were super comfortable and clean! The staff were super nice and always helpful. We will definitely be staying here again.

10.0 / 10.0

Will be back soon!

Everything was wonderful!

N/

5.0 / 10.0

Decent hotel for value. Will not stay again due to cost to charge EV at hotel.

The outdoor pool was great. The hotel was very clean. Coffee available around the clock was also a nice amenity. Room was pretty clean. Breakfast got busy at times and food wasn’t always available. I appreciate the front desk guy stepping in to help. Location was great.

First off the EV charger was a paid service and not only that but outrageously expensive. Very difficult to get working as well. This alone will prevent me from coming back. All other hotels in the area offer this for free. As an EV owner I rely on this more than you realize. Second the shower has black mold particularly around the soap dispensers. The bed was very uncomfortable for some reason and the pillows were even worse.

9.0 / 10.0

Great for a family stopover!

The breakfast was great, and the staff worked so hard to keep up with the crowd! The front desk staff was super helpful, too! The room was clean, convenient, and the bed for comfortable. Kids loved the pool!

The dog nextdoor to my daughter's room barked quite a bit--that would have bothered me more than it bothered them. Also, the bike in the exercise room didn't work.

6.0 / 10.0

Location is great. Hotel needs updating.

Location. It was close to shopping and local attractions. Staff was nice. Beds were comfortable.

There were bugs in the bathroom. Not sure if it’s the carpet, but the room smelled upon entry. Hotel could probably use some updating.

9.0 / 10.0

We had fun and were close to a lot of the places we wanted to be at.

The breakfast was excellent. My mom loved the walk in closet.

Outside pool was chilly and the hot tub jets weren’t working.

8.0 / 10.0

Great overnight stay

Staff friendly

The jets on the hot tub were broken

10.0 / 10.0

I’d stay at this property again if ever in the area in the future

Bed was comfortable. All staff were very hospitable from the time we entered the door! We were made to feel at home!

Nothing

10.0 / 10.0

Excellent property, service from staff, quality, & value

Newly renovated, convenient to our activities for the next day

N/A

10.0 / 10.0

Great place to stay with a small dog

Very clean and spacious! Friendly staff, very helpful! I have a small dog and the staff was very friendly with the dog

8.0 / 10.0

I have a dog and next time I go to Hotel I’ve like information about pets.

It cost me $82 for my Yorkie to stay one night plus’s $10.00 in taxes

1.0 / 10.0

didn't stay because construction had the place in major disarray

Nothing

unexpected construction

7.0 / 10.0

Overall it was a great trip. Our hotel was close enough to all of our scheduled events.

I liked that the hotel was close to a lot, but not directly off of parkway. It was a little quieter but still close enough to all of the things we wanted to do.

Breakfast seemed lack luster. I also wish there were real cups instead of paper cups in the hotel rooms.

10.0 / 10.0

We loved it as always

We love coming here every year, just wish they would get more washers and dryers they inky have one that works and we stayed up til 4 am just to wash clothes

Need more washers and dryers so we don’t have to stay up all night to wash while waiting for others to finish

10.0 / 10.0

Would stay again

Location. Wifi. Breakfast availibility of ev charger

21 dec breakfast. Extremely busy and staff struggled to replenish some of the food items. 22 dec. We came down at 0620 to avoid the crowd as was at 0800 on 21st. One staff member only getting the items ready. Opened at about 0640.

3.0 / 10.0

will not return to this property

the location

there were bugs in the room…..crawling in the bed, walls, carpet……the front desk told me they wouldn’t hurt anything the jacuzzi suite was crowded, television located in a chest in the way…..hard to see from the bed Breakfast was mediocre at the best

10.0 / 10.0

Family vacation. Will come back

Everything was nice

N/a

7.0 / 10.0

Great staff, room could be set up better.

The staff were amazing! I don’t remember his name but one of the front desk guys was always so nice, and I think his name was dean one of the maintenance people was very helpful!

The way it was explained to work the jacuzzi didn’t really make sense and neither did the location of how to actually turn it on with the knob being on the other side of the wall? Not to mention we had a light switch that did nothing as far as we knew. The room layout is not amazing but there isn’t much you can do with that.

6.0 / 10.0

Pleasant

Location

Room had terrible odor. Think it was the carpet

10.0 / 10.0

Fantastic

Great staff, super friendly, hotel was super clean, both pools was clean and hot tub was clean and warm. Breakfast was great. You can walk to places from the hotel if you so desire. I will continue to come back to this hotel!

8.0 / 10.0

Very fun 2 night stay.

Breakfast was good. Staff was excellent. Room was very quiet, pool with slide was great, location was great, trundle bed was great for my son. Room size was good too.

Lamp shade in our room was stained and needed to be changed out.

7.0 / 10.0

Overall it was a good time..

Breakfast, the bacon and waffles was good and location of hotel was good. The coffee was great..

Breakfast, the ham was really bad, and eggs were not good, the room service was the worse, never cleaned the room or even seen them..

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