MainStay Suites Houston NASA-Clear Lake





6.2Average
(149 Ratings)
"staff"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Well priced for this locationPriced under area average
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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Located in Webster, 2.1 miles from Space Center Houston, MainStay Suites Houston NASA-Clear Lake provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a shared lounge.
Business facilities
Concierge services
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$$$$
6.2Average
(149 Ratings)
"staff"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
6.0 / 10.0
The location is pretty good!
Had some weird smells in the hallway
8.0 / 10.0
It’s located near everything that is convenient. It’s not too far from what you need such as restaurants, shopping stores, or fun amenities like Kemah Boardwalk!
It’s not that I didn’t like, but was a little cautious for it being tucked away in the corner, however, it really was a nice stay.
2.0 / 10.0
The staffing and management were very professional and nice and apologetic
My room door was very hard to get in...once inside it was roach infested I brought food and wasn't able to cook so I had to spend extra money that I didn't have... room had a AC unit on floor told by management that it would keep cool by the end of the day I needed 2 fans and it was still hot throughout the night my guest left because it was uncomfortable the roaches was horrible...very uncomfortable couldn't rest I checked out around 7:00am
7.0 / 10.0
Very clean and the a/c is good
Would be awesome if you brought back the hot breakfast !
I would like to see and medical discount for the guest that have to go to the doctors. I go once a month and it is hard on my finances on a fixed income.
1.0 / 10.0
I liked that it was separate rooms and it had a kitchenette.
I didn't like that it's basically ran by teenagers and the manager was never there to handle the problems that we had with our room. We got a room for 5 nights and the first night we were there the toilet ended up leaking water all over the floor and out to the carpet. We told them the next morning and they said they would get someone out, 6 hours later I had to complain again and they finally got maintenance to come fix the toilet but that's all he did. So we had to stay in a room with wet, smelly carpet!!! Because they were full! Then when I finally did talk to a manager she said she could only give me 5% of each night back on my card, which only came out to be $13 dollars total!!!!
3.0 / 10.0
Size of the toom
My 10 month old caught Hand foot mouth virus
10.0 / 10.0
staff
bad odor in the room smelled like wet carpet.
6.0 / 10.0
Front desk personal was great as well as maintenance manager, room was super clean, beds were comfy
Room we got had a TV that didn't worked at all, called the hotel manager and no answer and were told to go thru booking.com to get it solved, with two little kids you need tv specially after a long drive, also the breakfast runs out fast we got there at 8:20am and they had no bacon, no coffee, nothing but oat milk and cereal and some bagels by then.
1.0 / 10.0
No towels
Elevator lights shut off
Pool was closed with mildew
No toilet paper
1.0 / 10.0
the alarm went on and off all night, we spent most of the night outside, the manager was not on site and didn’t even show up the next day! we were charged the full price for it!
the rooms are old, the sofa bed unusable (the floor was more comfortable), the floor in the bathroom was ripping off.
8.0 / 10.0
I always like to have at least one bed in a separate room so my youngest can sleep well. The full sized dining table was a pleasant surprise. And having a working kitchen makes the trips much more affordable.
The teeny tiny sink makes is hard to wash dishes (but better than no sink at all!) The living room chair was very old and sagging. Just make sure you bring a couple extra pillows and it's fine though.
10.0 / 10.0
Ranae was EXCELLENT!!! We had horrible time at the first place I booked and I was very upset once we got here and she eated our worries gave me a huge smile and ensured that we were enjoy our stay!
Nothing
10.0 / 10.0
Location, breakfast
6.0 / 10.0
Decent location. Room was a good size. Not much further passed the busy highway and streets of the mall and restaurants but well within a 10 minute drive. Closer to Space Center and lake amenities.
Room was ok. Had to switch from 1 to another due to AC not working. Keys also had a tendency to quit working. Hotel staff was quick to address all issues though.
8.0 / 10.0
our 2 room suite was roomy and the beds were comfortable
tv in the master bedroom didn't work
8.0 / 10.0
Good location, fairly quiet. Had 2 BR units.
Little things mostly, condition, no spare toilet paper in unit, no tissue, door sticking. Otherwise good room layout & personnel nice
3.0 / 10.0
cigarette burn marks on sofa bed - dirty and old - phone system was not working and not going to be fixed?
4.0 / 10.0
Location was good. Convenience to various locations in the area.
I chose Townplace Suites by Marriott because of the reputation of the hotel chain. I never expected the following: The desk clerk gave us one key although there was four adults staying in the suite. We stayed five days and was never contacted by them when asked for additional keys. The desk clerk said they had a shortage of keys. Also, our kitchen and bathroom floors were warped and hard to walk on. We were given one ice tray and an ice bucket to make our own ice. Hence, no icemaker. There was a huge desk with an attached wall cabinet next to my bed. When I got up in the middle of the night I hit my head on the corner of the cabinet. Its been six days and I am still experiencing pain.
10.0 / 10.0
My son wanted to visit the Space Center for his 11th birthday. This hotel was great for our family if 5! I also requested a birthday sign when I booked the hotel but wasn’t sure if they’d be able to do it. When we walked into our room there was a big white board with a birthday message and it helped make our trip even more special!
4.0 / 10.0
Kitchen option
Service/support from staff, TV was not working during whole duration of visit and bed corners were not safe for kids especially toddler as they had open en metal rods open.
3.0 / 10.0
it was close to the funeral we came into town for
there was poop smeared on the side of the toilet, the room was hot, the bathtub had hair and used soap in it, the couch has a horrible smell and stains and painful to sit on, the fridge had sticky substance inside
8.0 / 10.0
Spacious room with all the amenities you need for bathroom, kitchen, and living room. Breakfast was beyond my expectation for a 2 star hotel.
The kitchen utilities could be more clean as there were some dirty spots..
5.0 / 10.0
Breakfast was good and well provided.
Check in or check out process was simple
Property, the tiles or lamination were coming out in Kitchen and bathroom.
Beds were not comfortable.
AC thermostat cannot get controlled . Sometime it was very cold or very warm on increasing the temperature a little.
6.0 / 10.0
The breakfast was great. Great location. Nice pool. plenty of parking.
The room wasn’t very clean when we got in. ie food and crumbs in the cabinets, 1/2 full water bottles under the bed, etc.
10.0 / 10.0
It felt like home
No heated pool as advertised
10.0 / 10.0
The locality is awesome
All fine
7.0 / 10.0
Very close to Houston Space Center. Plenty of space to accommodate group.
Very dated rooms. Flooring was bubbling and peeling. Water spots and damage on the ceiling.
We didn’t have hot water the second morning, making showers not so fun. And the breakfast was dismal.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at MainStay Suites Houston NASA-Clear Lake. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is MainStay Suites Houston NASA-Clear Lake pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at MainStay Suites Houston NASA-Clear Lake?
We found 2 amenities for this rental. This includes business facilities, and concierge services.
