DoubleTree by Hilton Ocean Point Resort - North Miami Beach

the area and view

no complimentary breakfast

The location is perfect, the room is big and comfortable The staff is very friendly and nice.

Some doors in apartment do not lock.

First and foremost, the front desk was top-tier servir at all times. The front desk was extremely kind, very helpful, welcoming ,informative, and smiles all around! They were very welcoming and made fun and a very positive experience!! I think they should get a party to celebrate them every day! The Cleaning staff were also very kind as well, of course shout out to the Cleaning staff! I think this is also one of the best valet services I’ve experienced in a long time , for the day of the 15th for most of the morning and daytime there was one manager who was just rude and asked us How was he supposed to find our car without our ticket? I felt like I was being scolded by my father and it was just extremely unnecessary so I stopped making contact with him after that and had My Friend do the rest. The property was very clean and the downstairs store. Staff was also very kind along with security!

The main thing that would keep me away from the property, which is sad to say is how the rooms are set up . we were locked out of our room by whoever was staying in the shared room facility. So to access the hotel bedrooms there is one main door and as soon as you open that door, there are a set of two doors to two different rooms. A guest staying in one of the separate rooms had locked us out for our room and it was just inconvenient & had to get security . I think a very odd set up unfortunately… The only reason I would stay here again is for all the positives listed above, including the front desk staff!

Great location and views were incredible

Slow service in the restaurant. Room service took so long had to cancel it. and I could smell weed from our bathroom . Elevators were ridiculously slow