Sole Miami, A Noble House Resort

The property is in a good area where you can walk to the beach. The view of the beach is beautiful. When you walk into the hotel room it’s eye catching because of the color combination. The cleaning staff did a good job and fixing up the beds and changing the trash bags.

This hotel has a lot of hidden fees that they don’t tell you about until after you book…resort fee and valet fee….There was no hospitality. We’re paying $45/night for valet and $48/resort fee a night which is crazy. Anyways, we drove to valet, valet ignored us and didn’t want to help us. We’re struggling with suitcases and bags in our hands and they didn’t even care to go get the Hotel luggage cart for us. They told us, “if you want it, go get it inside” with an attitude. Mind you, they got it for the car that were in front of us and the people that drove up behind us 5 mins later. So, we dropped everything back in the car and went inside ourselves to grab the luggage cart. Negative energy just coming from off of the hotel staff. Sadly, I wasn’t able to cancel my booking because it was non refundable. We walked to the front door to check in (at night) and the short, white, brown haired girl front desk staff just stared and didn’t issue any greetings. Only thing she could offer was a smug face and blank stare. We received disgust looks, smug faces and low effort from hotel staff. Don’t get me started on the elevators. They have 3 elevators and only 1 worked. Me and a bunch of other hotel guests in the lobby and on different floors waited approximately 40 mins for the elevator. Once it was time to get on, we couldn’t because it was already max capacity EVERY SINGLE TIME. I was not going to take a flight of stairs all the way up to the 20th floor with my luggage or just in general. Nobody is willing to do that. That’s insane. This happened in duration of my 2 nights stay. Hotel elevator was just terrible and slow. I finally got to my floor and the hallways that lead to the rooms are so skinny & narrow. I just found that funny. The hotel room white tub wasn’t clean properly. I saw hair from the previous person and black spots.

The staff were very accommodating with our very early check in. The restaurant was lovely and the food delicious. It was nice to not have to go searching after a long day.

The elevators were very slow. We didn’t mind taking the stairs most of the time.

Loved the beach and the employees out there

No entertainment Restaurant limited menu Bar outside closes too early Elevators not working - had to walk down 23 flights

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excellent room and excellent staff

no dental kit and water

Location very inconvenient (super small entrance and valet area caused waiting long for single vehicles only spaces) rooms also super small - barely enough room for the only bef

The location

Loved everything

Room was smaller but clean, comfortable and welcoming. Staff was friendly. The happy hour at Baleen was good. Enjoyed the wings and the nachos with our drinks We were central to the places we wanted to see and things we wanted to do. Reasonable uber rides for us.

No chairs on our balcony