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Cassandra Hotel

Top rated by guests

8.1Excellent

(272 Ratings)

"I’ll be real, I almost didn’t book here ‘cause I saw a few negative reviews. But after staying, I gotta say, those folks need to chill. The staff here are just doing their jobs and nothing wrong with ..."

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(272 Ratings)

Hotel in Vancouver

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Cassandra Hotel is located in the heart of Vancouver, providing unparalleled convenience to explore the city's top attractions.

Amenities at Cassandra Hotel

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Vancouver

city location on map

Nearby attractions

Queen Elizabeth Park

Capilano Suspension Bridge Park

Lynn Canyon Suspension Bridge

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(272 Ratings)

"I’ll be real, I almost didn’t book here ‘cause I saw a few negative reviews. But after staying, I gotta say, those folks need to chill. The staff here are just doing their jobs and nothing wrong with ..."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(272 Ratings)

Hotel in Vancouver

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Vancouver

city location on map

Nearby attractions

Queen Elizabeth Park

Capilano Suspension Bridge Park

Lynn Canyon Suspension Bridge

Available Rooms

About this hotel

Cassandra Hotel is located in the heart of Vancouver, providing unparalleled convenience to explore the city's top attractions.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(272 Ratings)

100% verified reviews

7.0 / 10.0

Short stay but super friendly staff.

Probably the most friendly front office staff I’ve ever met (Krystall).

Some maintenance issues.

9.0 / 10.0

A great stay - thank you

Fresh room, quiet with decent facilities. Doing things by text was a good way to do things.

It was a bit of a distance from most things without a vehicle. Public transport is frequent but slow. I could have looked in to this before my stay so be reflection on the hotel itself

10.0 / 10.0

Great place for family

I’ll be real, I almost didn’t book here ‘cause I saw a few negative reviews. But after staying, I gotta say, those folks need to chill. The staff here are just doing their jobs and nothing wrong with that. Don’t go blasting hardworking people just because you didn’t get your way or tried to bend the rules. I’m pretty sure they’re also dealing with their own struggles, not just at work but in life too, and still, they show up and do their best. The front desk was super helpful. She gave us a big room, and even with renovations going on, everything was smooth. For me, the comfort and service were on point.

No problem

10.0 / 10.0

Great Hotel

We stayed in this hotel and wow our room was super big really. Very clean very comfy. The staff were just lovely people. So friendly so helpful the whole time. They even remind you of things from time to time very thoughtful. No matter which shift everyone is just a text away and ready to help straight away. Honestly we felt very well looked after. Would absolutely recommend

Not smart tv

1.0 / 10.0

Don't book this hotel. It is not what you expected from the hotel photo & text. You will regret it

Nothing. Not worth the prices.

All they wanted was to charge the customers for limited services.

10.0 / 10.0

Family Visit

Had a wonderful time here got everything I needed from Handra she was sweet and so helpful would definitely recommend.

Nothing

1.0 / 10.0

Rude and disrespectful staff.

Nothing, rude staff member, terrible experience.

Inarrived at the hotel after paying the fee only to be told by a very rude staff member that without a credit card for a security deposit i would be unable to stay, neither I or my elderly mother have a credit card. I suggested other options and was shouted at that i should have read the small print and therefor she would be keeping the money and I was to take it up with booking.com, when I asked if my elderly mother could use a restroom as she was bursting and slightly incontinent my request was refused, she shouted to my mum that she was rude and should apologise to her before she would accommodate, she then threatened to phone the police until this happened or we left. Inwouldnsugfest nobody ever stays here as the staff are rude, unaccomodating, greedy. Myself and my mum ended upnhaving to 'sleep' in the airport for 24hours until our flight home. Just this hotel has made my experience of vancouver tarnished.

2.0 / 10.0

Overall it is bad experience

The front desk staff tried their best to accommodate us however the property was not well managed

Unfortunately, I found the location inconvenient and felt it was not good value for the price. There was no reception or proper lobby area available for guests to sit and wait.

10.0 / 10.0

Family

The hotel is very clean and comfortable for family. The lady was so attentive, always checking if we need something. Service with heart, we feel at home.

We didnt like to leave early

7.0 / 10.0

The hotel was ok if you had a reason to be in the area

It was undergoing renovations but my room was clean

The location had nothing to offer. I had to walk many blocks just to get a snack which did not include anything fresh.

10.0 / 10.0

Excellent place to stay

The front house staff were exceptionally pleasant. Very nice fridge,microwave and air conditioning.

10.0 / 10.0

Great service

We stayed at Cassandra Hotel for a few nights, and honestly, it was better than we expected. The hotel is basic, yes, and they are doing some renovation, but it didn’t really bother us. The room is clean, quiet, and everything is organized. For us, it’s enough. What surprised us the most is the customer service. Everyone at front desk is super nice and helpful. Handra, I think she’s the supervisor, she is amazing. Very friendly, always smiling, and really tried to help us with anything we need. We really appreciate that. Some people say the price is high, but come on, it’s Vancouver. Everything is expensive here. Compare with other places, we think the price is okay, especially with the service they give. The location is also convenient, close to bus stop, food, and easy to go downtown. For tourists like us, it’s a good spot. We had a good stay and would come back again.

5.0 / 10.0

As elaborated above.

The room was big enough to accommodate our luggage.

We are grateful to Anu for checking us in early, a service we were happy to pay for. In her efforts to complete the process, Anu inadvertently omitted a tax charge of approximately $8. Later, my wife received a call from a discourteous Filipino woman named Handra, who rudely demanded that I present myself at reception to settle the outstanding amount. I was in a deep sleep at the time, and my wife could not understand the urgency, particularly as the hotel was already holding a $250 deposit for incidental charges. Shockingly, this vile Handra had the audacity to slam the phone down on my wife mid-conversation. When I awoke, I went down to reception. Although immensely irritated, I chose not to make a scene. I listened as this dim-witted individual attempted to justify her unjustified behaviour towards my wife. I could see Anu also struggling to follow Handra’s feeble explanation. I remained composed, deciding not to lower myself to Handra’s level. Handra continued to belittle Anu, claiming she was being trained and had made an error. It was pretty obvious she was trying to deflect blame. Individuals with such unbecoming ethics should not be entrusted with front-desk responsibilities. She is a disgrace to the many hardworking, respectful Filipinos I have had the privilege to work and engage with over the past 25 years. Behaviour like hers tarnishes the hotel’s reputation.

8.0 / 10.0

Appreciated the space and parking

large clean rooms

the exterior is quite run down. But rooms clean and friendly staff

10.0 / 10.0

Hotel review

The hotel is a little old, but room was very clean and the staff is wonderful. Nice big bathtub location is just down street (2 block) from bus stop into town about 45 min if traffic Wonderful bed slept well, very quiet

7.0 / 10.0

Met what we needed

Hotel was nice. In process of remodeling which will definitely improve the place a lot

It’s definitely dated

8.0 / 10.0

It was great overall! We love it!

I love everything; the confortable and clean room. The location is also perfect, a lot of great restaurants walking distance. The staff was soo nice; we had a problem with our bathroom and it was fixed right away.

There was no enough plugs for our phones. We had to unplug the lamps in order to charge our phones and smartwatch.

6.0 / 10.0

If the staff had not been so welcoming I would have left

The staff was very nice and went out of their way to be helpful. Very sweet young ladies

The grounds were not well maintained. Neighborhood not what I had expected. It was in China town. No American food. The building was being remodeled so construction in hallways and the elevators. I did not like having to use my facebook account to receive my room key codes. Also there were no written instructions on how to use the TV. The staff came up to the room twice but really didn’t understand how to make the TV work. No TV that night 😞

9.0 / 10.0

Came to Vancouver for a 2day tattoo appointment

Room was super clean and staff was amazing and super welcoming

10.0 / 10.0

Family Stay

The front desk staff who checked us in was very kind and helpful. She always care about us, ask if we feel good or need help. Make us feel very warm. Room also very clean and quiet, we sleep very well. This hotel really nice, we like it very much. Will come back next time!

This isn't applicable

10.0 / 10.0

Travelling to Canada

Handra took such good care of us. She was really patient helping us with the Wi-Fi, the door lock, and showing us around. She even let me know when I forgot something. We're older, so we really appreciated her kindness. I love this hotel they’re doing a great job.

Skip

10.0 / 10.0

Attentive staff, tidy room good location

It was under renovation but our room was clean, tidy comfortable and a staff very attentive. Elevator under renovations but staff helped us with bags. A++ rating for staff

8.0 / 10.0

Very good

What they lack in amenities and modernity, they make up for in amazing staff and cleanliness. Great place and good value

1.0 / 10.0

Bad

Clean good staff reception

Loud banging all night, toilet flushing could be heard rattling the walls. Horrible experience and 322$ to not rest is ridiculous.

10.0 / 10.0

Exceptional

Good locations. Good service.

-

10.0 / 10.0

Pleasant

Advance technology and Very accomodating frontdesk. Room is very spacious. Very secured place!

10.0 / 10.0

Exceptional

very friendly frond desk staff

Nice clean room

10.0 / 10.0

great place to stay.

the cleanliness, the staff are very friendly. very nice place to stay.

9.0 / 10.0

great

the room is clean, location is near to metrotown and lots of restaurant

electric socket is bad and told staff bout it

9.0 / 10.0

Good stay, great service would recommend.

Nice room loved the air conditioner. Handra was very lovely, she made us feel at home, One of the best welcomes I’ve received in Canada. Will be sure to come back again

The plastic tarp at the end of the halls

8.0 / 10.0

Clean and conventient

The staff was super friendly. And it was really easy to get access to the hotel and rooms without any cards or keys!

10.0 / 10.0

great place to stay.

this property is great. very friendly staff. this is my go to hotel when in Vancouver. I recommend this hotel to people. clean place quiet.

7.0 / 10.0

Good experience for that short stay!

The kindess of the staff members. The location and facilities in the area. The cleanluness of the room and the size.

The noise coming from outside: the cars.

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