Alpenresidenz Buchenhöhe

Top rated by guests
Property building, Restaurant/places to eat, Breakfast
Property building, Restaurant/places to eat, Breakfast
Nearby landmark, Natural landscape, Landmark view, Mountain view
Living room, Photo of the whole room, Bedroom
Mountain view
review stars
8.7Excellent
(2,322 Ratings)
"Beautiful location in the nature. You walk around and you see snowy mountains, the forest and the lake. The room was spacious, comfortable."
Verified guest
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8.7 / 10.0
Excellent(2,322 Ratings)

Hotel in Berchtesgaden


Reasons to book

Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area

About this hotel

Located in Berchtesgaden, 15 miles from Hohensalzburg Fortress, Alpenresidenz Buchenhöhe has accommodations with free WiFi and free private parking.

Amenities at Alpenresidenz Buchenhöhe

Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Wheelchair accessible
WiFi/Internet
Ski in/Ski out
Laundry services
Accessible Parking
Family friendly
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Berchtesgaden


Available Rooms

$$$$
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Ratings and reviews

8.7 / 10.0
Excellent(2,322 Ratings)
100% verified reviews
10.0 / 10.0
Beautiful location
Beautiful location in the nature. You walk around and you see snowy mountains, the forest and the lake. The room was spacious, comfortable.
8.0 / 10.0
Clean and lovely staff, very quiet area.
The staff were lovely, room was immaculate, breakfast was great
No atmosphere, very quiet area, felt a bit like a ghost town.
10.0 / 10.0
Book it
Easy checked in Spacious room. Had everything we needed Comfy bed
5.0 / 10.0
Great location below average apartment
Location
Very odd shaped, hard to maneuver, beds and pillows were not comfortable, the host didn't seem to believe me when I told him I had reservations.
6.0 / 10.0
Very poor service hotel
Room was good space, clean, quiet. Location was a bit far from city but it should be fine if you take a car. Breakfast was quite nice
WIFI was very weak, almost could not use. Signal did not reach to the room. Staff were very impolite. I have never met such staff in Germany. 1: I arrive earlier than check in time. 2 staffs (male and female) at the reception. Both noted that I came in. Female talked on the for long time so I couldn’t ask my question to her. Male staff came in so, I asked possibility early check in but he spoke Germany so I said I don’t speak Germany and asked early check in. He said just “No” and ignored another question. 2: We wanted to eat dinner but request must before 18:00. We didn’t know and just came to the restaurant space. One female staff said “what do you want” with very mad attitude. We said want to have dinner. She said “why do you came to late, must order before 18:00”. We didn’t be informed that before so apologize but she continued complained and went to the kitchen. We apologize once and give up to eat because of the time. She changed face said “ah, ok” with smile. It was not attitude to the customer. 3: Same male staff, when I wanted to check out, other guest was on the check out process. I waited and when my turn was coming, he ignored again even though I put the room key on the front desk. I waited but he didn’t accept so I said “can I check out?” He stared speak German. I said I don’t speak German then he stared to speak English (actually he speakers English well) Staff in this hotel were very strange. Looks like discrimination to the other race.
7.0 / 10.0
Nice and peaceful hotel surrounded by nature — perfect for a relaxing stay. But staff (woman dark hair) is not polite to
Nice and peaceful hotel surrounded by nature — perfect for a relaxing stay. Room was well clean. Kitchen equipment is good. Nearby hotel there is a playground for kids which kids really enjoy playing.
Overall experience was good, but one front desk staff member (woman with dark hair)spoke to us disrespectfully on our second evening. While sitting in the lobby with my kids, we were questioned about our room number in a way that felt suspicious and unwelcoming. A small incident, but it affected our impression. With better customer service, this place could be excellent.
8.0 / 10.0
It was lovely, we would definitely return, family-friendly, spacious rooms.
Great location, free parking, the playground outside, proximity to Berchtesgaden and the eagles nest, breakfast was great. The skytop restaurant was also close and very good!
There’s no other food options to walk to around the hotel. Our shower and sink weren’t draining properly but they fixed it promptly. We could have used more than one pillow, or just some extra pillows for the room.
5.0 / 10.0
Can not recommend this hotel because of receptionist lady
Breakfast was great, fresh fruits and berries, very good selection of everything. Beds were great, pillows not so much. Breakfast staff was polite and nice. Very nice mountain view outside. Nice mountain area.
On our 3 night stay there was no soap in the room until the last day, even the soap tray was missing, we thought that a soap was just not included. Also, we received the cups for the last day to the bathroom for teeth washing. First night we used coffee spoons, but they were not changed/washed during our stay. There was a kettle in the room but no electrical outlet above the counter. Had to boil the water on the floor by the bed. The receptionist lady with dark polka hair cut was awful and ruined our otherwise nice stay at the hotel. When we were checking out she made a scene in front of other customers about the tourist tax that we were not aware about. 3,10 euros/day/person, I saw how her male colleague seemed shocked about her behavior. The amount was minor, but should have been mentioned at the total costs, when making the reservation through Booking.com. After our stay we read about the tourist tax from internet and discovered that in return for the tourist tax the hotel was supposed to give us Berchtesgaden Gästegarte (Guest Cards) that we would have had free bus rides and discounts at attractions in the area. We did not receive these cards. We have stayed in this hotel before and loved it also back then, but the same receptionist made a scene also before about the payment methods with all four couples trying to check out at that time.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Alpenresidenz Buchenhöhe. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Alpenresidenz Buchenhöhe pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Alpenresidenz Buchenhöhe?

We found 21 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and non-smoking.


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