Hotel in City of Bern
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Amenities at Stay KooooK Bern City - Online Check In
Free WiFi/internet
Non-smoking
WiFi/Internet
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Bern
Available Rooms
Things to know
Check-in: 3:00 PM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Kids allowed, fees apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
10 / 10Outstanding·Jul 2026
Hotel staff and facility were great. However, Agoda did not send us the digital ID code, which is a must for digital checkin. We have to contact Stay Kooool staff to get a digital ID. Therefore, I give a credit to the hotel for customer support. We are not happy that Agoda does not provide such info to us
10 / 10Outstanding·Jun 2026
We have a early check in and the staff is very nice tous. The room is clean and very comfortable. They provide free milk and coffee, and that's is so sweet.
9.6 / 10Outstanding·Jun 2026
Convenient to go anywhere in Bern. Highly recommended!
5.6 / 10·Aug 2025
This is, without a doubt, one of the worst hotels I have ever stayed at. This hotel operates a 100% self-check-in system; however, the self-check-in system did not work. So I sent a message to the hotel, but no one responded via phone call or text. I had to use the intercom to reach a receptionist wearing glasses around 6:00 pm on August 25th. She told me that the hotel could not send the booking number to customers like me since I had booked through Agoda.
When I suggested it would be much more convenient for the hotel to notify guests in advance—through Agoda or any other means—she insisted that, for reasons she did not know, the hotel could not send messages via Agoda. Considering the hotel has numerous reviews and bookings on Agoda, I found this explanation hard to believe. Even if Agoda messaging doesn’t work, the hotel could have sent the booking code by email. It was clearly a poor excuse.
She then blamed me for booking through Agoda rather than the hotel’s website and asked if I wanted to cancel my reservation. At that point, I was understandably frustrated by her shameless and rude attitude and told her, "I do not like your attitude". She audaciously replied, “You are not very nice.”
A hotel that cannot provide a booking code in a 100% self-check-in system and instead blames the customer is completely unacceptable. This receptionist clearly needs to learn proper communication skills.
Top rated by guests
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