Queens Hotel Stonehaven





5.6
(34 Ratings)
"Central for all i needed , great friendly staff"
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
Well priced for this locationPriced under area average
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Located in Stonehaven and within a few steps of Carron Beach, Queens Hotel Stonehaven features a bar, non-smoking rooms, and free WiFi throughout the property.
Free WiFi/internet
Non-smoking
Bar
WiFi/Internet
Beach access
Family friendly
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
5.6
(34 Ratings)
"Central for all i needed , great friendly staff"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Wonderful facilities and extremely helpful staff. They were very accommodating of our little ones.
The music from the pub was loud enough to reach us on the second floor and it carried on WELL into the night, making it a bit hard to sleep.
7.0 / 10.0
The staff went above and beyond to make our stay a pleasant one.
It was very convenient for the beach and harbour.
It needed updating, especially the shower room. The carpets needed shampooing, and it could do with a decent mattress. (A comfortable mattress, i know is different for everyone)
9.0 / 10.0
Location was perfect, bar and facilities were nice and staff were very friendly. Room was quiet even though there was a function downstairs. It was also warm and comfortable.
Minor things, toilet hadn’t been flushed from whoever was in room before and room/bathroom could do with a freshen up, other than that I’d use again if I’m ever in the area.
5.0 / 10.0
Location was good
Confronted by a staff member when going to my room at 3 in morning and had to prove I had a room .
This is not good customer service. Considering I had a key for both main door and room I feel there is no need for staff member to barge out bar and stop me going to my room at 3 in morning.
5.0 / 10.0
Location
Needs a makeover
2.0 / 10.0
Staff found the best solution possible to the major issue faced
There was a party downstairs with a DJ. The music in the room I was allocated was over 100 decibels with furniture and bed vibrating to the degree that sleep was impossible. The party was due to go on till 1am and so they reallocated me to a room on the top floor and the other side of the building. The music as still over 50 decibels, but with earplugs, sleep was possible. I'm not sure booking guests in that night was a sensible idea given the noise, but I appreciated them trying to find a solution
2.0 / 10.0
Nothing
The room had a cigarette smell.
5.0 / 10.0
The location was excellent, Staff were friendly but upon checking in were a bit confused with our room. There was a surprise party on later on that night & it was very noisy, Lots of arguing outside with people from the party which went on long after closing. The room was comfortable but you could hear the toilet next door being flushed & the same from upstairs.
5.0 / 10.0
The hotel is located centrally which is great
Spending £108 for a night’s stay only to have the room shake from loud music is unacceptable. Informing guests on the day of arrival offers little recourse, particularly when the booking is non-refundable.
2.0 / 10.0
The location was good, in the town centre, the bed was very comfortable and the shower facility was good.
I booked this hotel for my partner who was attending his sister's funeral. He arrived at 22.30 to find the hotel locked up. There was a sign on the door that the staff are on site 24 hrs with a contact phone number. He called the number only to discover that the member of staff he spoke to was NOT on site and told him he would take 40 min to get there. It actually took him 1 hour to get there and, once they were in the hotel, he could not unlock the room my partner had been allocated so he was moved to another room. That room was well below the expected standard:
1. The hot sink tap was loose and no hot water
2. The shaving light over the mirror didn't work
3. The toilet seat had to be held up as it kept falling down
4. The bathroom shelf was an untreated piece of the MDF
5. The wooden window frame was rotted and falling apart
6. The bedsite lamps could not be used because the cables were not long enough to reach the sockets
7.Kettle, tea, coffee and sugar were supplied but no milk cartons
8. The sink was so small it was impossible to fill the kettle from the tap
9. After the adjoining bar is closed, there is no staff on site.
7.0 / 10.0
The location is really good with Carron's chip shop and ice cream shop across the road. The bar and lounge in the hotel is also quite good and there was live music when I visited.
I also had an issue with the room on arrival, but it was sorted immediately when I informed the staff
There's only street parking, you can't use the carpark next to the hotel and I had to move my car
3.0 / 10.0
It was on the main street so easy to find and parking on the street was easy. Mid week stay so quiet. Shown to room with offer of my bag beong carried
No reception. Had to go into public bar to find staff, sign in and get keys. Door was tricky to lock and open. Door knob very slack and felt unsecure. Ensuite was tiny- built into a small space - no room to move - very dated. Single bed against wall so kept bumping my arm. Mattress too soft. TV in room but told it doesnt work ( why leave it there?)
3.0 / 10.0
Noise from the bar was horrendous ,went on till 1 am ,even the bedroom floor was vibrating we had to ask for a kettle. No remote for tv asked for help but couldn't get tv on on ,which may have crowded out noise from downstairs .we would have left after first night but couldn't get booked in elsewhere .we really should be offered some compensation for our spoiled holiday ,over priced £240 without breakfast only £180 in the Belvedere with full breakfast where our friends were. They all felt very sorry for us
Everything but especially the constant noise from the bar .vibrating on bedroom floor it was horrendous
3.0 / 10.0
Staff ok
The room was dirty
En-suite so small could not shut door if on toilet
Tv didn’t work
10.0 / 10.0
Central for all i needed , great friendly staff
N/A
3.0 / 10.0
Framför allt att de spelade hög live musik till
23.59 båda kvällarna vi bodde där.
4.0 / 10.0
Centralt
Ostädat, stora hårtussar och skräp på heltäckningsmattan, allt fastade på bord och sängbord
Hål i väggen vid badkaret
Alltför kort duschslang
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this inn has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this inn?
Parking is not specified as an available amenity at Queens Hotel Stonehaven. For more information, we encourage you to contact the property about where to park.
Is there a pool at this inn?
We didn’t find pool listed as an amenity for this inn. It may be worth double checking if a pool is important for your stay.
Is Queens Hotel Stonehaven pet friendly?
Unfortunately, this inn is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Queens Hotel Stonehaven?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, bar, wifi/internet, and beach access.
