Bois d'Arlon Hotel & SPA

Le confort, le lit, la sérénité

Pas d’eau chaude dans la douche

Prachtige locatie, mooie kamer, heerlijk bed en prima eten. Normaal verblijf ik in het Van der Valk hotel in Arlon wat prima is, maar deze is net een tandje beter.

Het parkeren en laden. De laadpalen zijn daar erg traag.

Oui

Un tapis de douche serait mieux pour les PMR. Le lit était hyper confortable mais un peu trop haut. La prochaine fois je prendrai une chambre avec un matelas moins haut.

The property itself is wonderful - in a beautiful location and the quality of the building, fittings and furnishings are fantastic. It's brand new so has all the mod cons and is pristine. The room was also spotlessly clean. The car park is excellent - lots of spaces

The service needs much work (and I see this also in a number of other reviews). More specifically: - check in - we asked for two twin rooms. I even called a week before to double check and it was confirmed. Upon arrival we had doubles. They said they could "luckily" correct the rooms. They then moved one of the rooms to another double so had to be corrected again. And we no longer had two rooms together (on different floors)… It is worth pointing out that the lady at check in was very nice and very professional. - dinner - it's not a cheap restaurant so l'd expect good food. The food wasn't good value. My beef was supposed to be medium rare. It was cooked well beyond well-done. Ok mistakes happen so I told the waiter politely. He looked at the steak and said no it's fine it is a medium rare as far as he is concerned! After having to insist I finally got a medium rare replacement which was beautifully cooked. We ordered a bottle of wine. The glass has a very obvious lipstick mark that we had to point out (once we managed to get hold of the waiter which wasn't easy). - the bill - after dinner we were given the wrong bill SIX (yes six!) times. It was getting tedious having to reject bill after bill! - breakfast - was not good... admittedly we got there 25 mins before it finished but there was very little left and what was there looked awful. (See pic of "scrambled eggs"). I asked for salt and pepper and the waitress just pointed at another table indicating I should do and get it. Please sort these things out as the place itself is lovely.