The chic haven

7.0Good

(139 Ratings)

"Everything was great"

Verified guest

Don't miss out! Price and availability may change

7.0 / 10.0

Good(139 Ratings)

House in York

4 guests · 2 bedrooms · 1 bath

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this house rental

Just a 11-minute walk from York Train Station and 1.1 miles from York Minster, The chic haven features accommodations in York with a garden. Private parking is available on site at this recently renovated property.

Amenities at The chic haven

Free WiFi/internet

Free Parking

Non-smoking

Heating

WiFi/Internet

Garden

Family friendly

Key access

Contactless check-in/out

Fire extinguisher

Cleaning products

Map of York

Nearby attractions

Roundhay Park

18.2 mi

National Trust - Brimham Rocks

25.3 mi

Yorkshire Wildlife Park

31.7 mi

Eden Camp Modern History Museum

18.8 mi

$$$$

7.0Good

(139 Ratings)

"Everything was great"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.0 / 10.0

Good(139 Ratings)

House in York

4 guests · 2 bedrooms · 1 bath

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Map of York

Nearby attractions

Roundhay Park

18.2 mi

National Trust - Brimham Rocks

25.3 mi

Yorkshire Wildlife Park

31.7 mi

Eden Camp Modern History Museum

18.8 mi

About this house rental

Amenities

Free WiFi/internet

Free Parking

Non-smoking

Heating

WiFi/Internet

Garden

Family friendly

Key access

Contactless check-in/out

Fire extinguisher

Cleaning products

Ratings and reviews

7.0 / 10.0

Good(139 Ratings)

100% verified reviews

10.0 / 10.0

Amazing place would definitely stay again

Everything was great

Nothing

6.0 / 10.0

Comfy but cleaner needs to actually clean.

Comfy beds and good location.

Very strong smell of cannabis inside the property. There was cup marks and crumbs all over the kitchen side and the little table. We wanted to cool some drinks quickly but the fridge was off. Bits of dirt on the floor throughout clearly hadn’t been hoovered, however the bedroom had. Black mould all around shower too. Just needs some tlc!

8.0 / 10.0

Beautiful property, fantastic location

Very clean and comfortable

Lack of communication from host, remote in bedroom didn’t work ,rubbish left behind mirror and shower doesn’t drain.

4.0 / 10.0

Would not recommend

Heating was great Easy instructions to get into the place

There was no toilet paper anywhere in the house The toilet didn’t flush properly The carpet tracks were visible and hurt when stepped on (didn’t notice till it was too late) One of the beds were squeaky The owners didn’t reply to our messages No internet Pillows were lumpy which was super uncomfortable There were no lightbulbs in the lamps The carpet on the stairs was coming loose and had staples coming out of it

5.0 / 10.0

Disappointing, but good location.

Location - about a 20 mini walk to centre. Free Parking at house.

Kerb appeal not good - first impression was of the Wheely bins at front of house. No curtain in kitchen which faced onto front of house onto the road. Thin voile curtains in lounge - needed thicker curtains so people walking past can't see in. Bathroom needs an overhaul - grouting black and shower leaked. Bin also not emptied. Two out of the three bedside lamps didn't work. No batteries in second remote control. Welcome basket - lacking in content - looked like things were missing from it. House had no heating on when we arrived (In January) so it was freezing . When we did work out how to switch it on, it was on constantly as there were no instructions left as to how to switch it off.

5.0 / 10.0

Had potential but needs some fixing first!

Great location with pub and shop a 2 min walk away. 15 min walk into the centre of York. House was mostly clean.

Such poor communication from owners. I had to ring them outside the house as they had not responded to messages asking for the key code. There were NO toilet rolls supplied at all. Luckily the local shop was open. I’ve never ever known this is a holiday rental. Despite the boiler saying ‘on’ the radiators remained cold for the whole stay. We stayed on NYE so it was freezing cold! There were no instructions on how to use anything. The shower was used once and water poured from the ceiling into the kitchen despite being told on the phone that a plumber had been at the house to fix this. I messaged the owner to let them know but guess what, no response!! It’s such a shame as they have the potential for a very nice house and easy fixes leave better reviews.

2.0 / 10.0

Shabby definitely not Chic!

Not very much to be honest. Nice decor. Property has great potential if anyone bothered to actually clean or maintain it.

Where do I start…..heating didn’t work. Host uncontactable. After looking at older reviews it seems they are aware of this for a long time and haven’t done anything about it apart from leave a couple of portable heaters. Property absolutely filthy from the couch, to the floors walls radiators toilet cups. Was dirty smelly towels left in the washing machine which was full from a previous stay. It said there would be toilet roll and welcome tea and coffee- not that this matters but there was only a few tea bags. We had to go and buy toilet roll, bleach, gloves, cleaning wipes etc as soon as we arrived so that we could make it acceptable for us to stay! Toilet was visibly dirty with poo on arrival. We had to clean this and the shower and floor before using the bathroom. Property was thick with dust and cobwebs. Dangerous carpet gripper with no edging. Had to wash all the cups prior to use as very dirty. Table in living room very wobbly. Carpets had not been hoovered and were covered in hair and sock fluff and spills. Closures on blinds were broken. Property needs some tlc but most importantly a good clean!

2.0 / 10.0

Would not stay there again

No breakfast included. Down stairs was nice and warm

The kitchen worktop were dirty and sticky. There was no toilet paper in the toilet. We had to walk 15 mins to get some. No hand soap in the bath. Blood on the mattress. Dirty stained towels in the cupboard. TV would not work.could only watch Netflix . Beds were very uncomfortable.i paid from Saturday to Monday.we had enough and left sunday.went to stay in a hotel near Shambles.

6.0 / 10.0

Chic not so much.

The heating was easy to control, a decent shower . Ideal quiet location. On site parking.

Lack of bedside and overall ambient lighting. There were lights in the main bedroom but they had no bulbs.A lot of surfaces were dusty The property looked tired and in need of tlc. The exposed carpet grippers could have caused an accident if not paying attention when walking into the bedrooms. The shower extractor had not been cleaned for a long time and did affect the extraction There is no bottle opener and a varied array of glasses, although not many. Towels were clean, although not very big, and a bath sheet would be beneficial. The modern large wall mounted clock didn't work. I got no reply when contacting the owners on several occasions regarding the key entry. This was just for reassurance purposes. I have worked as a hotel inspector in the past and assessed accommodation such as this and just felt that the accommodation was tired and really needed to be brought back to a level that would do it justice as it was a modern in style and presentation. Faux leather sofa was hard to sit on as you slipped on its surface if you didn't use the throw. The overall stay was comfortable and relaxing. Just felt it lacked overall quality.

7.0 / 10.0

Not bad, but...

Location is great. Most things you need are available in the house. Good sized living room and bedrooms. Lovely little welcome pack of tea/coffee/biscuits/sugar.

No toilet roll provided, no bin bags in or for bins, kitchen not brilliantly stocked, some dishes were dirty and had to be washed before using them. WiFi signal was terrible.

7.0 / 10.0

Had a lovely time and loved the house , would stay again just a few issues which could be easily rectified

The location to York centre , the beds were very comfy and it was decorated lovely , bedding lovely

It wasn’t very clean in areas , dirty in the shower , heating didn’t work and no instruction , toilet seat moved , shower over flowed and toilet blocked twice but overall we had a lovely stay . Communication could have been better with owner too.

8.0 / 10.0

Very convenient for a visit to York.

It was an easy walk into town and to the train station. There was parking for one car outside. Wifi info was provided. Once we worked out how to turn on the fire and the TVs, it was comfortable as a base for our visit to York.

There were no instructions on anything in the property. It took us a while to work out that the radiators didnt work, and the only way to keep warm (it was a col weekend) was to turn on the wall fire (which was effective once we sorted out how to work it) and electric heaters in the bedrooms, keeping all doors shut. There was no heater in the bathroom. And it took us a while to work ot the TV controls. Instructions would be useful.

6.0 / 10.0

Nice for a short stay close to York town.

The location of the property was really good, close to the racecourse and a nice walk into town had one private parking space and the beds were comfy.

The toilet seat was broken, the blinds in the second bedroom were broken and knotted so one wouldn’t close and none of the tv’s were tuned so you couldn’t watch anything unless you had a personal Netflix or Amazon account. Think we managed to get bbc news downstairs that was it.

7.0 / 10.0

Nice place, could be cleaner

Comfy beds, nicely furnished

Toilet was dirty (poo remnants in the bowl) and the toilet seat was completely broken and falling off

8.0 / 10.0

Clean accommodation, good location for Town Centre.

We did not have breakfast. The location was good

Toilet Seat was Broken. Could not get onto WiFi even with the code provided. Also phoned the Host & left a message but no one got back to me. Just wanted to confirm ok to leave car on drive & wanted to ask how to get th3 tv to work.

5.0 / 10.0

We enjoyed our one night stay. The house has very comfy beds and is close to the centre.

Nobody answered the phone when using contact numbers. Small things like broken toilet seat, broken bedroom blinds, no tv signal, carpet grippers exposed on landing floor on both bedrooms, the coffee table was very unsteady, and there’s train noise due to the house being so close to the tracks.

5.0 / 10.0

The house is lovely and clean and the location is great but too many issues.

The location is great and with a parking space made this a great choice for us.

1. leaking lounge ceiling. 2. not nearly enough utensils, cooking a meal was extremely challenging. eg. no scissors or sharp knife, one saucepan. 3. no tea towel or cloths for wiping the surfaces down. The kitchen bin lid wouldn't open. 4. no blind on the kitchen window, broken blinds in other rooms. 5. exposed gripper rods upstairs with nails. 6. toilet seat not fully attached to base. 7. half a roll of toilet paper provided. 8. double bed is very squeaky each time you move. 9. children did not find the single beds comfortable, they could feel the springs. 10. the lockbox needs to use a more secure number. 11. dubious choice of photo on the top of the landing. tbf this is on the listing so I was prepared, but it is inappropriate if you allow children. 12. being messaged part way through our stay to ask if we have checked in and taken the key as the cleaner can't get in. then no follow up message after I had replied. put me on edge that people would turn up. I assume owner had got check in date confused.

4.0 / 10.0

Reasonably close to the city centre!

The interior of the property was modern

The outside area was full of rubbish as were the bins. There was used cigarette ends outside the rear. The toilet seat was broken!

6.0 / 10.0

Disappointing. Photos not representative of the property.

Good location. Not noisy even with trainline very near

Not clean. Blinds did not work properly. No pillow cases on a pillow. Toilet seat not working, unsafe. Cutlery did not function- knives broken. No info as to how the tv worked - trial and error….. The stylish decor lacked lustre due to the general air of neglect which permeates this air b n b. The garden requires attention as numerous weeds and dead plants.

7.0 / 10.0

Review - Chic Haven

The unit was nice, nicely decorated and comfortable

The rug in the lounge was very dirty. Dishes, cups, knives and forks were sticky and in some cases, dried food was stuck to them. Cutlery was incomplete. One of 4 knives were missing and there were four guests. One tea cup has lipstick on the rim. The garden is overgrown with weeds and the outside bins were full. The shower drain was blocked. Water was slow to drain due to hair blocking it. No plug in the kitchen sink.

9.0 / 10.0

Very comfortable and a great location

The house is very comfortable and clean and breakfast cereals, tea and coffee, and milk were provided which was very useful and there is a corner shop a hundred yards away for anything else you need. I would have liked a bedside lamp, and curtains as the blind rattled somewhat when the window was open. I would stay here again as it was a short walk into town and the station and I didn't need to use the car at all.

I booked The Chic Haven due to its proximity to York Racecourse as I was running the York 10k run on Sunday. I asked for key information a few weeks ahead of arrival to find out what i needed to do but didn't get any reply, nor when I messaged again the day before arrival. I finally got the key code when I was standing outside the property and can only assume that there have been issues in the past so that key collection is only given out at the last possible moment but a message to that effect would have been very useful.

4.0 / 10.0

Great location, compact house, needs a little attention, friendly owner

We were issued with a pin by Booking.com but it was not the correct code, it took three calls and a message to the owner to get the correct info to enable our entry, her response was prompt. The venue is central with good off street parking.

The property is small and some attention is needed to the cleaning. Shower not very warm or powerful. The French doors, whilst lockable, would have opened easily from the outside with little force, therefore creating a security problem.

5.0 / 10.0

Dont know if I would stay here again, I would probebly look elswhere first.

The property was clean and pleasent and in a good position for all the places of interest.

These people realy do need to pay much better attension to the fixtures ect when inspecting the property and with more frequency. We had to report on the first evening that the wifi was not working, after txting for two hours with the owner without a solution we were eventually told that BT would be round the next day to install a new router, of course that did not happen, were we being fobbed off ? it felt like it. I coud not retire to bed for a read either because there was not any bulbs in the bedside lamps. This is what I mean by frequent checks its the differance between a good place and an also ran.

5.0 / 10.0

It was just OK served purposes

The location was good

The house wasn't that clean tea cups had to be washed before use still had tea stains. The toilet had a musty smell and last the wifi didn't work

10.0 / 10.0

Amazing location high standard would highly recommend

Easy location short walk into the city free parking outside gorgeous as well equipped inside and comfortable inside even had a welcome basket with cereal biscuits tea coffee etc but make sure you bring some milk! Would highly recommend bed comfy and high standard of decoration

Couldn’t get the internet working for some reason but managed without it! And would’ve loved a bench or table chairs in the garden as nothing in the shed outside and was gloriously sunny but didn’t affect stay

8.0 / 10.0

Excellent

Great location, Clean and tidy, Just what we needed

n/a

1.0 / 10.0

BEWARE!!

Nothing

Continuously tried to contact the owner to confirm an earlier check in, no response on text, what's app, call and voicemail. Booking confirmed and paid, drove all the way from Nottingham to York for the music festive at York races , no access email received, contacted booking .com to confirm code, only to be told by email they could no longer accommodate us , already had a drink by this time and had to sleep in the car DO NOT BOOK THIS ACCOMMODATION , ABSOLUTELY RIDICULOUS 😤😡😠

9.0 / 10.0

Comfortable house, wish I’d stayed longer!

Comfortable, spacious, fairly central.

5.0 / 10.0

Disappointing

Location was good. Lots of nice places and places to eat nearby. Modern property Nice little garden.

Despite just been cleaned as cleaner was coming out as we went in , it wasn’t very clean. There were empty cigarette packets in the bedroom and in the garden. Blinds in all bedrooms broken and useless. Bits if them left on the floor. Dirty bedding shoved in the wardrobe. Breakfast bar was sticky and only seats two. Need to concentrate on the basics rather than quirky furnishings. No communication from hosts until a couple of hours before we arrived , obviously hadn’t prepared at all for us , poor really.

1.0 / 10.0

Disappointing - i would not stay here again

Location was good - ten minute walk into town.

We were asking how we gained access to the property all day, no reply to calls or messages. Upon arrival an hour after check in time they then sent us the key code. The property was dirty no bedding on all the beds, towels were worse for wear. Toilet didn't always flush Window blinds all broken Lamps didn't work in either bedroom

1.0 / 10.0

Disgusting

Did not like the property at all

The property absolutely stunk of cigarettes and green staff must have been aware as on arrival all windows were open. Unable to stay due to the very bad smell

7.0 / 10.0

Fine after the initial annoyance at not being able to get in.

Location was good house was clean and modern

I was waiting for the keycode outside the property the keycode should have been given days in advance despite several phone calls and emails. It is not great to stress people out on the first day of our break.

3.0 / 10.0

Anything but chic

Location

Cheap bedding, broken toilet seat and blinds, missing light bulbs, only and small table unstable therefore useless, broken bottles in garden, shower froze or scalded, no batteries in tv remote

5.0 / 10.0

Bitter taste

Location was fine and comfortable house

Walking in to find it how the previous occupants had left it. Beds not made and pots in sink, bathroom towels left etc. Struggled to get response from owner who eventually answered and got it sorted.

3.0 / 10.0

The house felt like a quick-turn around rental with no attention to detail or guest comfort. A shame really, because wit

If you’re a fan of trainspotting, you’re in for a treat—right by the tracks, so you’ll never miss a passing carriage (or a 5 a.m. wake-up call) & only 15 mins walk to the outskirts of the city centre. Quiet location (apart from the passing trains). Also, the smoke alarm definitely works! Goes off every time you cook. Bonus excitement. There’s a highchair provided, which was helpful—though we’d have appreciated a travel cot to match.

Communication was poor—I had to chase for access info, and further questions were completely ignored. Not the warmest welcome. Before we even opened the front door, the smell of smoke hit us—not the usual kind, either. Found cigarette butts in the garden, just to complete the vibe. Bins were already overflowing when we arrived, with nowhere for our own rubbish. Sleeping arrangements were misleading—it said 2 singles, 1 extra-large double, but that should really say or. Property sleeps 4, not 5. No travel cot, despite messaging (and being ignored). Security? Not great. Back gate doesn’t lock, and someone forced entry into the garden during our stay. No carbon monoxide alarm in a gas property (which is illegal), and gas fumes filled the kitchen during showers or washing up. The extractor fan? Just recirculates air straight back in. Kitchen was under-equipped: 1 saucepan, no baking trays, oven dishes or proper knives. The cutlery was so blunt we used spoons to cut bread—genuinely. The breakfast bar and hallway bench are oversized and sticky. Like… very sticky. Towels were rough and stained, so we bought new ones. Cupboards full of bedding/towels, but based on the state of them, hard to tell what was clean. Duvets and pillows were low quality, stained and lumpy, with little-to-no mattress protection. The glass coffee table was wobbly, the garden had no seating, and the bathroom had a chipped, unstable toilet seat, no lock, and dusty, dirty toilet roll basket. A stained chair in the bedroom was disguised with a throw—not fooling anyone. The hallway gripper rods? Exposed. Hope you don’t like skin on your feet.

4.0 / 10.0

Superb location but lacking in cleanliness/loo roll

Great location, lovely garden, felt very safe, spacious - nice communal space with working smart TV and wonderful fire.

There was 3/4 of a toilet roll for four people for duration of our stay, no hand towels or hand soap in the bathroom, no cleaning products available beyond fairy liquid, generally did not feel clean (used matches in empty candle, dirty plates and cutlery, sheets weren’t properly on the bed and didn’t feel like the place had been vacuumed). Didn’t reply to my message about how to enter the property and had to call to confirm.

9.0 / 10.0

Great property in a convenient location that meets all requirements for a visit to York.

Location was great, quiet neighbourhood with private parking. Very central 10-15 minute walk from York centre. Property had everything needed for a comfortable stay.

8.0 / 10.0

A good place to stay to explore York, within walking distance or short car ride.

Nice place to stay for a night. Within walking distance of the station. Great for 2 people.

The double bed squeaked a bit!

1.0 / 10.0

Awful

I am extremely disappointed and angry about the property I booked through your platform. The place was absolutely unfit to stay in. It was dirty, unprepared, and neglected. One of the beds was clearly used and unmade, as if someone had just slept in it. Towels were thrown on the floor, and even the folded towel on the other bed was already dirty. The living room had breadcrumbs scattered on the table and nightstands. The bathroom was filthy and hadn’t been cleaned properly, if at all. There was no detergent provided, so we couldn’t even clean the towels ourselves.

8.0 / 10.0

Very good location and very chic and quirky, and so quiet. It was a nice ssurprise 😊

Location was great, we had a slight problem with the key safe but eventually got in 😊

The quilt on the bed was very thin so I was a bit cold

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this house?

Parking is not specified as an available amenity at The chic haven. For more information, we encourage you to contact the property about where to park.

Is there a pool at this house?

We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.

Is The chic haven pet friendly?

Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The chic haven?

We found 11 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.

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10.0 / 10.0

Outstanding(3 Ratings)

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The chic haven

House in York

Reasons to book

About this house rental

Amenities at The chic haven

Map of York

Nearby attractions

House in York

Reasons to book

Map of York

Nearby attractions

About this house rental

Amenities

Ratings and reviews

FAQs

Does this property follow enhanced cleaning procedures?

Is parking included with this house?

Is there a pool at this house?

Is The chic haven pet friendly?

What amenities are available at The chic haven?

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