The Queen Vic Hotel

Breakfast was amazing, location was brilliant. Loved our stay

No hairdryer

Surrounded with a beach front view of the sea

Issues regarding parking , there was hardly anywhere to park

Absolutely freezing and dirty

I didn’t stay for the 2 nights - it was dirty and freezing - I complained and got no reply or refund.

This is a very clean and comfortable hotel in a great location with excellent staff.

The only issue we had as an older couple was the stairs up to the rooms could do with a handrail on the right hand side .

The staff were lovely, warm, and welcoming. The location was brilliant. Lyndsey went out of her way to try and help us. The staff need more recognition, and maybe the owners could put as much money into the hotel as the bar! The room had potential it was big and spacious. Breakfast was lovely.

Walking down the corridors to the room we felt pretty cold, however once we opened the door to our room it was absolutely freezing. We went down to the bar/reception to be told the heating was broken, then someone told us it wasn't broken it needed switching on, it was on a timer and it had been "boosted". We sat in the warm bar for a while, went back up to our room hoping it would be warm, still baltic. The water finally ran luke warm after a while of running the tap so I chanced a shower, soaped up and hair shampoo'd the shower then decided to go ice cold. Once out of the shower, wrapped in a towel, the fire alarm went off several times, (my lad was in the cold shower at the time). Staff came and checked all was ok, then returned again to double check, by this time, Im now in my underwear. They wanted to double check the room as my sarcastic comment of we have lit a candle to try and get warm was actually taken seriously. So we let them in, I hid away behind the wardrobe door, realising too late, half the curtains were missing (the curtains rails were on the floor) so most of the sea front had seen me in my underwear! We got ready and left for an evening at a family party. When we returned we hoped the heating had come on and warmed the room, it hadn't, we retrieved the spare duvet and curtains from the bottom of the wardrobe and placed them on the beds, we were going to be going to bed fully dressed. My husband popped down for a cigarette and mentioned to the ladies how bad it was, a very lovely lady lyndsey brought us extra duvets, agreeing the room was freezing and all this at well after midnight. (She is lovely and deserves a mention, she really did go Above and beyond) So settled in bed fully dressed with mountains of duvets, we turned the light off......oh my goodness, the room was brighter without the light. The street light (space ship) outside the incurtained windows lit the whole room up!

Breakfast was great

The heating was not working and the room was cold. We were in a twin room and one of the duvets was not suitable for the climate

Friendly staff, nice location

Base on bed broken, no tv remote, no heating on, very cold in room.

The location is amazing

Needs updating but was clean and done the job for us

Amazing views from foreshore room

Tired and dirty, cleaner and chef hadn’t turned up.. one poor harried staff member tried his best.

The convenience of the location and the breakfast

The cleaners were really pushy to get us out of the room after being delayed with showering after fire alarms went of then would stop and start every 5 mins we wasn't sure what to do

The hotel is in a good location with a view of the sea. The room was clean and a good size.

It does not serve breakfast.

Excellent location, nice rooms, free parking, nice views from the room, great value for money.

Room was quite cold

ensuite, close proximity to beach, staff helpful especially Jordan

Phone charger taken, alleged mistake from cleaner, 3 charges taken, 2 given back, I dread to think what was going on in my absence' couldn't believe what someone put as a favorite on firestick left in room? very rare to have a tv remote in rooms, wifi was poor. windows poor quality didnt prevent wind noises and the boy racer car exhausts outside, the everest feather test would have blown across the room

Good size room, very comfortable bed, good size bathroom, love the view from my window. above expectation

none

Great view of the sea

It was cold in the bedroom and during our stay we couldn't get any food from the place.

We had to move rooms because of the state of the first room, second room was no better if not worse. Cleanliness was shocking with cobwebs broken bed disgusting floors where we had to leave shoes on as we got so dirty. Cracked damp walls and floors, I'm expecting to be poorly after staying there it was disgusting

Excellent value you won’t get a better en-suite for the price in Sunderland

Dated

Staff were helpful, cleaned the dirty bathroom when we arrived On second night provided extra duvet and tried to repair broken window that would not close

Dirty bathroom when we arrived. Broken window that would not close causing a Draft Cold, no ability to heat room.

The location is great – just a few minutes away from the seafront. Unfortunately, that's the only positive.

I never leave reviews, which shows how bad this place was. Upon arrival there was loads of littter and broken glass in car park – I could look past the litter, but broken glass isn't ideal when you're trying to find a space to park. For some reason the check-out time for this hotel is 10am, which is ridiculously early – most I've used previously have been 11am or 12pm. I requested a late check out and this was accommodated until 1pm, which was appreciated. However, this wasn't honoured the next day. Got up to the dark, dingy room and it was absolutely filthy and covered in dust – there were what appeared to be bloodstains on the bedding and the mattress belongs in the tip – loads of broken springs poking through which made for an uncomfortable sleep. Lighting fixtures hanging off the walls and zero PAT testing on any of the dodgy-looking electrical items in the room, which didn't fill me with confidence. The bathroom has some kind of weird, black linoleum-type material stuck to the walls – judging by the overpowering smell of mildew in there, I can only assume this is to hide mould beneath. The room was freezing – I had to sleep fully clothed including a hoodie. You also can't get out the front door at night, which was bizarre – you have to go through the bar and ask to be let out. The following morning finally arrived and we were awoken to a fire alarm test at 09:45 – just what you want on a Sunday during a (supposedly) relaxing weekend away. I can only assume this is a tactic to get people up and out by the 10am check-out time. About 5 minutes later, another fire alarm went off. Got back in bed and tried to get back to sleep ahead of my long drive home. Barely a few minutes passed before the (extremely rude) cleaner was hammering on the door telling us to 'get out' by 10am. Explained we had arranged a late checkout until 1pm, which she said she would have to go and ask downstairs about (as if we were lying).

The room was so unacceptably disgusting it was like a nightmare

Dirty and un clean

Spacious, clean, en suite , tv and remote in room, sea view, helpful staff

Some decor requires sprucing up. Wrong door closure for room door.

Nice and frendly staff Nice clplace Just across the road from the harbour 10 mins from city centre

No battery in tv remote other than that There was nothing not to like

Kettle . General cleanliness

Could not work shower. Room eleven. While I couldn't open the window in roker hotel, I could not close the window in Queen vic.

I accidentally booked a twin room instead of a double the staff couldn't of been more helpful in sorting it out cracking bunch of people

The signage in the car park could be more clear on the fact that you don't have to pay if your stopping in the hotel the staff told me as soon as I went in but in my haste I payed before we left the car

Friendly Staff. The bar staff and manager were helpful and friendly

The room was very basic but it was very clean and definitely worth the money paid. Good location.

Brilliant location. The staff are super friendly and are willing to help and advise. It served its purpose.

The damp in the room all on the wall. Smell of damp in the bathroom. The dust above the headboard and on the bedside cabinets.

Location was ideal, staff were friendly enough.

Bed was very uncomfortable. Carpet was filthy / stained. Locked out on the first evening, the staff forgot to tell us the shutters come down at midnight. Woke up to a bug bed on the last morning, reported to staff on the way out and they didn't seemed surprised shall we say.

The location was great, a stones from away from Roker beach, cafes, pubs, bars, and convenience stores. It was good value for money compared to a lot of other properties in the area.

The cost explains a lot of this but it doesn't mean it was enjoyable. There was a number of cleaning issues and general disrepair in both the room and property. Basic standards were missing like no bedside tables and the bedside lamps not working. Plus to open the window (only way of cooling the room) required standing on the tall window sill. The walls were exceedingly thin and conversations could be heard easily from inside and outside of the room, and our location by a door meant slamming doors woke us throughout the night. Even the main road, with the window closed, sounded exceptionally close. All in all, consider why you are booking the hotel and what you want as it'll work as a place to rest your head but it might be disturbed sleep.

Bedding/towels were clean and neat and tidy. Parking seemed straightforward. View was very nice, over harbour and out to sea.

Carpet etc a bit tired.