Country Inn & Suites by Radisson, Portage, IN

great place

Staff was friendly. Convenient location.

Room was spacious and clean. Also, great staff!

Fans or White Noise machine for rooms. Thanks

Room was nice. Quite location. Excellent breakfast.

Early check-in (just 1 hr) would be good if room is ready. Staff didn’t even check. Not very friendly about it either.

Clean room and excellent amenities. Laundry and fitness center. Restaurants close by and excellent and friendly staff

Dirty room, broken toilet paper holder, staff not friendly, no quiet time-very loud tvs, music and people talking/laughing/yelling.

Staff provided the worst customer service I’ve ever experienced - wouldn’t tell us the room number assigned, refused to bring towels into the pool area when I was watching my toddlers, wouldn’t get out of her chair in the morning to check us out. The room smelled of old cigarette smoke. The bathroom walls were dirty. The beds are very uncomfortable. The walls are paper thin, could hear people in the room above. Breakfast was 1/4 of what you’d get at a holiday inn for the same price. I highly advise not to stay here unless necessary.

The hotel was in a complex just off of the highway. The parking is shared with a steakhouse. I liked being able to keep an eye on my car from my room. Unfortunately that is where the good stopped. The hotel is dated and a little run down. Our room was not vacuumed and just felt old and tired. The toilet was toddler sized so it was hard to use. The soap holder in the bathroom was broken. The bathroom floor was disgusting with cracks and breaks throughout. The beds were ok but you had to maneuver to find the spot where you didnt feel like you would roll off the edge. Everytime we left the room our keys would not work upon returning and we would have to go back to the front desk to get them activated. The rooms were noisy and the kids down the hall could be clearly heard. Also, when the kids were active the whole room would shake like we were in an earthquake. There were two front desk staff that were nice Angela and a gentleman(didnt get his name). The rest of the staff were rude but I have come to realize it might be the area norm and not just at the hotel. Overall this was not the kind of stay I expected when booking a hotel with the Radisson name

The first night, it was pouring rain outside and water was coming in thru a crack in the wall above the air conditioner. Not just a drip or 2. Guy at the front seat said, “There’s nothing I can do about that now.” The lady the next morning was very kind and moved us to a different room

Overbooked my room so i had to downgrade the first night. Staff found a room that I reserved and moved me to that one the second day without telling me. Had to go up and down to try and get keys reactivated to collect my stuff when I got back at 930pm. Rooms were dirty/not well maintained & many outlets didn't work. People in adjacent room were very loud or the building doesn't have good soundproofing. The complementary breakfast was good though, but a friend told me about it because the stuff did not. Closets had holes in the doors.

Breakfast was the best part. I reserved a hot tub room, but that's not what we got. Which, by the condition of the rest of the place, may have been a blessing. Squeeky spring brick bed. Dated.

The lights around the Hotel shined into the room in the front where our room was. Making it impossible to sleep.The fridge didn't work and the pool was filthy.

close to amenities

Excellent service. Ryan was extremely helpful and very knowledgeable

Close to several restaurants. Clean

Nonexistent front desk staff

I went in the past for 3 or 4 times was always coffee in the reception area but not this time from 2 pm to midnight nobody take care of that also the pool needs more maintenance to make the water clear and somebody restocking towels. Needs more personal like in the past!!

I love the pool area, very clean

Hotel was not kept up well. Multiple areas in the room showed damage. Had to rehook up the flusher in the toilet tank multiple times. Body wash dispenser was broken off wall. Breakfast didn’t look appetizing so we ate out instead. Pool was decent though there were no towels so we had to take some from the fitness room. Beds were generally comfortable and location was good for our needs.

The rooms the last two times have a bad odor. The quality has gone down

We stay here every year when we come up this way because my kids love the frog slide. Nice hotel otherwise too.

I enjoy the comfort and security. The staff was very friendly and helpful

One bedroom suite with 3 beds total. Very nice pool area. We really enjoyed our stay!

Clean, roomy, great location!

This has been our go-to hotel for our annual family trip to the dunes, Country Inn always has a good breakfast. Beds are comfortable and the rooms are always clean with a refrigerator and microwave.

The staff at check in were not the most welcoming. My family was not provided times for breakfast, the dining room location, or any information on WiFi or other amenities. Breakfast was lack luster with staff failing to restock empty food containers when 30 minutes remained of breakfast and more guests were coming to eat. Furthermore, my husband consumed expired and curdled milk that nearly made him vomit in the dining room. He did not make a scene and made the property’s staff aware in the event other milk products were bad. The staff failed to apologize, did not remotely appear concerned and simply said, “Ok”. While I was happy to pay the stay price for safety near the dunes, I found this property very lack luster and will seek alternative stay options if my family is ever in the area again. The hospitality just wasn’t there. (**side note. The front desk ladies in the morning were very cordial and kind. I felt welcomed from them and appreciated their energy)

We enjoyed all the close restaurant's

I booked an upgrade room with a king bed, a divider with a couch and chair on the other side of the divider. That is what I paid for. I got a basic room which is not even offered on the Expedia site. When I raised this with the desk clerk at the Country Inn, he said that I got exactly what Expedia transmitted to them and there was nothing he could do about it. To add injury to insult, we stayed there four nights and was promised housekeeping every three days. We never got it. I had to empty my own trash cans.

Just okay. Seems like they need some TLC here. A lot out of service or broken during our visit, including the ice machine on our floor (2nd), juice machine in the breakfast area and a side exit door…which seemed like a fire code issue in my opinion (we weren’t permitted to use it.) Breakfast was not well stocked and handles to ladles and cloche’s were crusty and filthy. There was mold forming inside our AC unit. Fire alarm test alarm occurred in guest rooms at 8am.

The pool is awesome. Needs more towels and breakfast food