Holiday Inn Express and Suites Portage by IHG

Linens were dirty, switches did not work

The location is ideal for going to Indiana Dunes National Park. The hotel is clean and the cooked breakfast is good. We also did laundry here, and that worked out well for us on our road trip. The front desk staff was amazing, especially Rolanda and Naomi! They were so cheerful and bubbly and greeted us with big smiles every time we saw them! We would definitely stay here again.

There was very little food out for breakfast due to some sort of issue in the kitchen. There was some issue in the kitchen and they were completely out of other things. Noone working there seemed concerned or made any explanation. A bunch of guests were waiting for food that never came. We ended up having to get food elsewhere. Not a very convenient use of time when traveling. We payed a premium price for our room and did not feel that the hotel was worth it regardless of the breakfast situation. I would never stay here again.

What we needed as a stopping point to visit family

We stayed here two weekends in a row for events in South Bend and it was the best experience. We were greeted by friendly staff, the coziest room, and woke up to the best breakfast. We will definitely be back!

Hotel placed my family and I in a different room than we had booked. The room did not have enough beds and the hotel was booked. Had to leave and go to another hotel. I asked for a refund. Refund hasn’t even come, and the hotel has tried to double charge.

It was ok but not great. When we first arrived, I wanted to empty the trash out of our car from our drive, but the trash can by the entrance was overflowing. Our room was mostly clean, but one drawer had some trash in it from a previous guest. There was no bedding in the room for the pullout couch, but we were able to get some from the front desk. At breakfast, the staff was having a very hard time keeping everything stocked. After I helped my kids get their food, I went back to make a plate and they were out of eggs, turkey sausage, pork sausage, oatmeal, yogurt, hard boiled eggs, and cinnamon rolls. Later when my daughter went back to make a second pancake, they were out of batter. Even the water dispenser said it needed to be refilled. In the pool area, the towel shelves were empty. The staff was friendly and overall things seemed clean, but it wasn’t the greatest stay.

We enjoyed our stay. Everything we needed was available. The only small issues we experienced was the elevator was stuck once and we took the stairs after that. The satellite dish had issues in detecting the satellite and sometimes interfered with our tv Other than that everything was great

The door to our room had a gap, looked like someone had used a crowbar to open it. Room was clean, updated, and bed was comfy. But you could hear people walking on the floor above. Breakfast was average.

Very nice, clean, and very freindly staff. Highly recommend. Will stay again.

Great place to stay. Will definitely stay again

I enjoyed my visit very much and would love to stay again

Great room. Quiet. Great breakfast. Kids used the pool. Friendly staff.

Great experience!

The door to the stair closes with loud noise and that really affect the rooms near the stair

Check in staff was great

Room was nice and clean staff is very friendly breakfast was very nice many options. I would definitely stay again.

Room very well played out. Nice lighting comfortable bed

It was very noisy early with housekeeping staff.

Isaak was wonderful with customer service The breakfast attendant was rude the several times I interacted with her over our 5 day stay. Many of the breakfast items were out, and when I would ask if something could be refilled the attendant was rude The room was nice, but the bathroom had a stain on the wall and the floor was not clean

The staff are absolutely fantastic at this location.

Overall a nice stay, a little pricier than the original place I booked but it was nice.

Hotel was clean and the front desk/housekeeping staff is great. Very disappointed that the pool was empty 2 of the 3 days we were there so my grandson did not get to swim until the morning we left. 2 mornings out of 3 they ran out of almost all breakfast items by 8:15a. No bacon any of the days and I don’t eat sausage. Kitchen staff was frazzled and snippy.

Nija was amazing! The beds were super comfortable. Bathroom was a little dirty on floor corners.

Very good.

I didn't like that they changed my room,which was quiet, to a very noisy room. Scott helped us with kids in the second floor, who were jumping since 7 am. Also, he was very helpful with towels, etc.

This was a very nice hotel. Large king size bed room, clean, quiet (except for the little league staying there), excellent breakfast. The young man at the front desk was pretty defensive and had a bit of an attitude with me. He couldn't find my reservation and instead of trying to find a solution to help me he just kept spinning it back on me and how I probably made the mistake: saying maybe you have the wrong date -- maybe you got the wrong hotel -- maybe you used a different name (I was traveling alone). Come on. I stayed in over 15 hotels in the past year. He said I should reach out and call Hotels.com. I was in the middle of doing that when he found my reservation. He kind of sort of mumbled a half-assed apology. Pool was supposed to be open after repairs at 1pm the day I arrived according to a handwritten note but by 5pm the pool was not open and the sign had not been updated.

Check in staff was friendly. Hotel room was clean but soap holder in the bathroom was falling apart. USB plugs on nightstand were messed up and not working. Fine for an overnight stay.

Thaw staff was excellent, one of the main reasons I stayed at Tia hotel was the pool the first night was good the second day was horrible I was leaving back to Florida the next day so my son and autistic grandson was on their way when we found out by looking in the pool window all the water was drained out no notice tell that to your autistic grandson I was devastated ended up calling my son who was also disappointed and he turned around we had just gotten food for all of to eat so by the time I gathered everything up and got to my sons house it was cold!!! We should have received an email or something I would have made other plans for that night very upset about that!!!!! Won’t go back there ever again!!!!

Very nice.

At check in I asked for ice and water to fill my bottle and was told to find the water fountain. Clerk was wearing slippers and unprofessional. The hotel looked like some of it was being redone but our bathtub was gross and the walls were dirty.

Staff was great- sheets were dirty