Extended Stay America Suites Pleasanton Chabot Dr

It's not the cleanest, but quick and quiet and cheap

The mattress felt like it was 50 years old. Very uncomfortable.

The rooms were clean and the staff very friendly. My stay was comfortable.

Sofa bed’s mattress very old,

Great stay

The worst place in my travels please don’t go to this place ever

Yes

Staff was rude no help place was dirty will not stay agin

On October 8, 2025 we checked in for our stay at the Extended Stay in Pleasanton, CA with a reservation for two rooms. Upon arrival, the desk agent was only knowledgeable and willing to check in one of our rooms. When I returned to the desk with a copy of my Expedia reservation in hand explaining that we had a second room, there was another younger guy working who apologized and checked in our second room. He explained that both rooms couldn't be on the same floor, although we had previously asked this and again at arrival, which we were ensured wasn't an issue. Keeping in mind we are traveling with 6 people, one of which is my mother in law, for the purpose of her husband's funeral, she was offered a different room type and we were told that the difference of the cost for the lesser room would be refunded the next day, but would place us on the same hallway. Next we went up to our rooms and found that the double queen room keys would not operate the lock and the handle appeared broken. After several attempts to enter our room, we went back to the desk where the desk agent came up and let us in. The keys were reprogrammed and we went to dinner. We did find the hallways to smell of cigarette smoke and the next morning my mother in law to have an asthma attack and me to have a migraine due to the overwhelming smell overflowing into our rooms. Without feeling we could continue our stay through Monday at the property, we came downstairs and informed the desk agent.

No response from frontdesk. Breakfast was a pack-and-go: basically they had on option for muffin/bar .. nothing else. Room was still old except new flooring. Water drainage issues seen

Horrible staff

The inside of the room was clean and nice. But the corridor outside was carpeted and it smell and has a lot of stain. We checked in around 10pm. When we walked to our room on the first floor, there were many dogs barking as we passed by other rooms. After we settled into our room, we can still hear dogs barking until it finally quiet down after midnight. We checked out on 8/30/25 and we left a glass electric tea kettle in the room. We noticed the missing kettle on 9/21/25 and I called the hotel and spoke to Anil at the front desk. Anil said he did find the kettle from Rm#113 and he will leave the kettle at the front desk tomorrow (9/22/25) so that we can come by and pick it up since we will be in that neighborhood. We went by the hotel around 9pm, Anil was off his shift, but the other guy at front desk said he was not told of any kettle need to be picked up. I had a back surgery on 9/23/25 and did not follow up this matter until 9/26/25. When I finally got hold of Anil on Friday (9/26/25), he told me he made a mistake. He actually did not find a water kettle in the room. It just sounds fishy. First he said he had it, then he said no. I think he is trying to cover up something. They should have contacted me the day I checked out when they found I left the kettle behind. It was a very nice product which I kind of missed. I think they are not honest people and ripped off my kettle.

Size of room and value

Exelent place to stay. Stuff are all friendly and helpful.

Staff were surly.

Sorry, but bed was hard as a rock, toilet paper holder broken before I even got there, no ice machine, refrigerator was small with open door Tiny freezer, carpet stained and frayed.

So frustrating when the pool is closed and they don't even give you a discount or tell you ahead of time. Very disappointing

We've used Extended-Stays across the country and will continue to do so as long as the rates remain reasonable. One problem noticed at Pleasanton were squatters and apparent homeless individuals sharing one room and avoiding staff. Further was the stuffy airflow in the hallways that reeked, a little, of cooking. We noted this in Miami as well. Suggest remediation of air flow to maintain a fresh atmosphere in the hallways.

The room was not clean. The swimming pool was under repair. We chose this motel for the pool in anticipation of the 100 degree weather. The bathroom linen had holes and the kitchen had absolutely NOTHING in it. A dog was barking in the room across the hall ALL night. I will NEVER stay at one of their hotels again.

Nothing was terribly bad but wouldn’t stay here again. There’s only a bar of soap for toiletries. If you plan on using the pull out bed or traveling with a family, good luck getting blankets for it. I would suggest bringing your own linens. Staff was not very accommodating I feel like you can spend an another $30 and have a much more comfortable experience.

Was ok until vagrant types came into lobby causing safety concerns for me and my sister visiting in the lobby. Also claims of breakfast included but no coffee/no breakfast. A cereal bar and nothing else coffee was gone and not replaced. No no breakfast at all

The front desk service was wonderful. The freezer in our refrigerator did not work. We wasted a 1/2 gallon of ice cream and the water in the ice trays never froze. The water in the shower never got hot...we settled for luke warm showers.

Not what I was expecting based on the photos. This was more of an apartment complex feeling than a longer stay hotel. Not clean, but it was fairly quiet.

Breakfast was not great at all. Bed was very firm/springy

Good

It was a good stay and Jackie at the front desk was amazing. Give her a raise lol. I will definitely be back.

This is a horrible place to stay. Customer service is non existent. From the start of our stay there was no one at the front desk and when a young kid finally showed up he was annoyed at having to check us in. The room we were given on the third floor STANK. The smell was so awful that my daughter became ill for the rest of the stay. The door was broken, the locks were broken and the fixtures in the bathroom were being held up by some kind of putty. When I went down to request a room change another guest was complaining about stain and urinated sheets. He was smart and left. The boy told me he could do anything for me. After insisting he gave me a smaller room which was dingy and dirty. Pull out sofa was dirty, then the sheets and pillows had stains and we awoke with big bites on our body. The room was horrible! And the breakfast, ha! It’s a coffee pot that was always empty and placed on a mantle surrounded by trash! The staff can’t even keep the coffee clean. There is never anyone around. This place is horrible and I am disappointed that this website hides the bad reviews and only places the good one first. This isn’t a hotel it’s an apartment building because clearly people live here full time.

Cool

I had a nice stay. It was quiet and clean. Jackie

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Our family stayed for a night. It was in a good and safe location. The room was clean and had to-go breakfast

The bed was decent, kitchenette was convenient but wish it had an oven. Lots of loud stomping/banging(?), not sure what it was but it was loud and excessive. Shower pressure was a drizzle at best and paint in the bathroom was severely chipping and peeling. I had booked 4 nights but had to check out after 2 nights after losing my job. (I travel for work…) I talked to the front desk staff and was told I had to contact the 3rd part app. I contacted them and they claim that they had to have permission from the hotel, I submitted a ticket for the app to contact the hotel…after a couple of days I received and email that after several attempts they could not come to an agreement with the hotel and I wouldn’t receive my money back.