DoubleTree by Hilton Hotel Pleasanton at the Club

Clean room

Everything was amazing. Always a pleasure to stay at the Doubletree. Thank you for making my stay memorable.

Decent rooms, great pool area!

Friendly staff

Nice

Front desk staff are consistently rude. Year after year. Hotel is in DIRE need of updates. Everything is at least 30 plus years old. Good guys need to find a new “car show” HQ!

Always clean and very accessible to everything

The rooms and public areas were well decorated and clean. My complaint is with the very confusing billing: Various charges appeared on our credit card during our 3-day stay with no explanation except for the words "Doubletree Hilton." When I asked at guest services desk, there was no explanation for the charges, and was told that when the computers reset overnight, the charges would be deleted. Finally, after our checkout, the charges did come off. But why did they appear in the first place? The unexplained charges were very disturbing and left us with a unpleasant feeling about our stay at Doubletree Hilton Pleasanton. I won't stay at that brand of hotel again.

Parking was easily accessible and complimentary. The beds were not as comfortable as I was hoping. Mattresses were worn and you felt like you sunk into the bed. Overall the property was clean and the staff was friendly. Housekeeping was attentive and hospitable.

Great place

I was not offered a warm cookie at check in and they didn’t

Great place. Will stay again

Great hotel. Best if you have a car as not much is around it. Staff are wonderful.

Check in guy was blah. Charged me in addition to already being charged by expedia. Then said he didnt even though i showed him the charge kn my statement. We were placed on the 2nd floor. You exit the elevator and are blasted with heat, no ac whatsoever on the floor itself. Get into the room its just as hot. Turn on ac which is completely covered by curtains. Then it kept turning off and our tv wouldnt work. After many attenpts to get through to front desk she said our check in wasnt complete which is why ac and tv werent working. Bartender was nice and food was decent. Jacuzzi dirty, pool looked clean.

Good

Convenient

The check in was quick and I was even offered cookies for my kids who had a long car ride.

Friendly staff and clean room

awesome

Great and clean

My stay at the DoubleTree Hilton Pleasanton was far from the experience I had hoped for. What began as a fun softball tournament getaway with my daughter quickly turned into a frustrating ordeal. While enjoying the hot tub with friends, I brought my phone and placed it on top of a towel nearby. As I turned to chat with someone, I heard a thud. Turning back, I saw a housekeeper had dropped my towel onto the ground and walked away without a word. I noticed the towel was crumpled and my phone was no longer visible. When I lifted the towel, I found my phone face-down on the concrete—with a large crack in the corner. I tried to get the employee’s attention, but he didn’t respond. So I went straight to the front desk to report the incident. Unfortunately, I was treated dismissively and told the manager would contact me as soon as he arrived. I never heard back. The next day, I spoke with the housekeeping manager, who listened but didn’t take any notes or record the issue. Still, nothing was resolved. I followed up again with the front desk, and this time I spoke to the general manager. Once more, I explained the situation in detail. I was assured everything would be taken care of. I followed up with two phone calls and emails to the manager—but still received no response. Firepit propane tanks were empty both nights. The hot water in our room was luke warm and the hotel was so noisy at night. The staff never did anything about it.

Very nice place, Nice Pool , Kids Friendly.

Loved my stay here, will definitely stay here again!

Check in was friendly, professional and welcoming. Room was clean and very comfortable. Nice bed. Good amount of electrical outlets.

We needed pillows which were brought cheerfully and promptly.

The hotel is in excellent location. However the hotel is definitely showing its age. The carpet is old and smells old. My shower I did find shaved hairs, on the soap dish in shower. Also you fixed older shower head that you can’t control direction. Bed was comfortable though with a large newer tv that allows you to use streaming apps. This hotel needs a slight update in carpets and bathrooms.

Close to hwy. Nice area. A lots of parking.

Everything was fine , we weren’t expecting to pay for breakfast? Most places we’ve stayed at have a complementary breakfast - so we passed- $20 a person. Not worth it.

Wish the pool was open, however, the pools at the Bay Club was a reasonable alternative.

Couldn’t turn the air under 66 warm in room toilets were very low

It’s always great to stay in Doubletree Pleasanton.

Excellent employees and service.