Holiday Inn Dublin - Pleasanton by IHG

Excellent location within easy walking distance (about 15 minutes) to the West Dublin BART station. A Safeway supermarket is also walkable. Good to know because breakfast is not included. Room is clean and comfortable.

Despite having myriad controls (including heat intensity), the microwave could only be used in 30-second increments at full power. The it would lock after each 30-sec cycle. Took a while to figure out how to proceed.

Clean nicely renovated rooms

It was soo noisy! I could not sleep to save my life. Sounded like construction and footsteps above me all night I left at 1am it was terrible

That it was clean and quiet and the bed was really comfortable

The channels on the tv keep going in and out and the WiFi kept going in and out when you go out by the pool area and the maids acted like they couldn’t give extra towels and could barely speak English

clean, friendly, informative. loved the indoor pool.

the hot tub stopped working :(

Location was great

Staff was fantastic. Above and beyond. Facility is great for the value. Absolutely zero complaints

The balcony door even when shut is not sound protective. Could hear the highway traffic pretty strong, but when the AC is on, it's not a problem.

Hotel was nice and clean. Beds were comfortable. Room was a decent size. Bathroom was newly remodeled with a decent size tub. Room was nice and newly remodeled.

Loud doors slamming late at night that shook the room. TV remote did not work. No hairdryer in room.

The room was nice

The gym and pool were closed for construction. I was not told this. I booked this hotel because I planned on using the gym while there. They gave me a room where the freeway noise was excessive. The restaurant was a total joke. We ordered breakfast with maybe four other people in the place. My friend ordered coffee and me water. He got his coffee I never got the water. Had to go to the counter and get some myself. 15 minutes after we ordered the server comes to my friend and says she lost his order. There only a few people in the place!!!! What the heck!!! We were under a time crunch so he says forget it I’ll just have the coffee. Ten more minutes went by and I asked about my food, she said ‘I told you I lost YOUR order’. So apparently when she was talking to my friend she was talking to both of us. Oh my god how completely inept can one person be!!!!!???? So we just got up and left. Didn’t eat anything until 3pm that afternoon. Way to go Holiday Inn!!!! Terrible hotel! I want my money back!!!! Total ripoff.

The Tv in my room didn’t work for 1/12 hours three boxes were broken?

The room needs to make sure everything is working properly before you rent the rooms out to customers

Lovely hotel, rooms recently redecorated. Some construction work ongoing at the time of stay but it didn't take away from the experience, lots of parking, fantastic staff & good location.

super clean restaruant was very good.

Clean room

Had to ask for fresh towels, did not replenish coffee for second night. When I booked I was sure it said free breakfast no buffet for $15

Safe location.

Breakfast with 0 vegetables - unless you count potatoes as one. Hotel bar closing at 9 PM?

Clean, easy access to/from freeway.

Booked online and arrived later that same day. Staff is very friendly and attentive and accommodating. When I asked for a room on an upper floor, they quickly made the change. When I asked for recommendations for a restaurant, they offered some decent options. We were traveling to see aging parents and we got Covid. Didn’t want to give it to parents so we stayed a couple of nights here until we could test negative. Rates were affordable. Bed was clean and comfortable. Room was essentially clean and had no odors. It had a little refrigerator and microwave which was helpful. You have to understand this is an older property. Wasn’t expecting 5 star quality at the economy pricing.

There are little things hospitality companies can do to show they keep the traveler’s needs in mind. Like most hotels this had the requisite TV, travel size shampoo, soap, free wifi, clean towels. The AC worked well. Good! But the room was not equipped with anything on which to place and open your suitcases. So you are forced to either lay them flat on the floor and work out of your suitcase there or set them on the furniture. Most people, I assume, just leave their open suitcases sprawled on the floor and figure they can put up with it for a day or two. Can closets be designed with a low platform to splay your suitcase? A couple shelves in there and a hanging rod and you’re in business. Couldn’t find a Stairway to the upper floors. Finally when I was on the third floor I found stairs down. But when you get to the ground floor you exit through a single fire door and are deposited outside the building. But don’t close that door so fast. From the outside the sign on the door says Fire Exit and it can’t be opened from the outside. So, again, no stairs to the upper floors. You can get down, but you can’t go up. Maybe that’s their main concern here. Minimum safety standards. Key card entry to that building had a sign that gave the wrong information. It reads: Insert Key Card. But you couldn’t insert your card. Instead, after trial and error you discovered you just had to hover your card in front of the sensor, a green light would display and then you could open the entry door. Maybe at this price one doesn’t quibble about the little things. But it’s a simple thing to print a new sticker with the correct information. Always think: design should allow a first time guest to move intuitively and safely about the property. Travel is hard. Minimize your guest’s irritations. Elevator was slow but reliable. Bathtub is likely as clean as they can make it but it’s old and looked dingy. Some schmootz droplets were on the shutters and bathroom door.

The staff was very friendly. The location was convenient; the BART station is a 10 min walk away. There's a shopping center and restaurants within walking distance as well.

The walls are thin. My room was in the building next to the bowling alley's dumpster so I heard the trash being taken early in the day. I could also hear my neighbors conversations clearly. There's also no curtains to block out the sun. On my reservation it states that the room comes with microwave, mini fridge and coffee maker. When I arrived there was no microwave or mini fridge in the room. I called the front desk and was told you have to order it. ???? I've never heard of that before but ok. They brought the amenities but I would've appreciated it if I was told that at check in.

The building was old and detached from the main. It was not renovated. When you open the door a strong whiff of old carpet smell hits you. It continues into the room. Fire alarm went on for about 20-30 mins at night. Near a huge construction site.

I like it here stay when im in town

nothing

The staff was helpful and friendly.

location and convenience

old and dated. had a smell.

Carpets are disgusting. Door entering and exiting the stairs to the outside doesn’t shut unless you slam it. Anyone could get into the building.