Quality Inn & Suites Detroit Metro Airport

Absolutely filthy and unhygienic

Room neglected! Charged me an extra 4.00 fee. The elevator has not worked for weeks and it is not listed or displayed nowhere on the app or inside the facility or on the elevator door inside the elevator or out. Because we push the button elevator would open and close but didn't go anywhere and we all continued to come to the front desk to ask does it work only to find out it didn't and the front desk person never told you that at check-in. It smells horrible and like roach spray. Bath tub so dirty it looks like it never was cleaned out. Toilet sit looks like it was never cleaned off. The bedding sheets comforter pillows couch refrigerator and air conditioner all nasty dirty spots everywhere sticky smelly and floors hallways sticky dirty everywhere unclean and unsanitary unsanitized cups of coffee sitting on the stairs lobby entrance dirty nasty...it looks like people live here and smells that way...it also looks like drugs are delivered here from what I saw on the parking lot and advised the front desk. It looks like a very scary place that you tell people they can't get your money back after booking. This place is disgusting and should never be booked or on your sight so many customer came and left once they came inside. You should be ashame to rent this place out to anyone. The people here all look homeless and make you feel unsafe constantly going in and out there hotel room chasing a high. I want my mom back because I could not shower and slept in my clothes no parking

Holy crap this place was DISGUSTING!!! We checked in and could tell it was the nicest but walking to our room there was garbage all over the hallways and bloody towels in the hallway outside our room. We opened our door and my husband told me not to even look at the toilet because it is so gross and then we looked at the bed and it had stains all over it and the pillow cases were so stained and gross. Then we could hear the couple in the room next door screaming at each other and just felt unsafe. We felt like we couldn't even breathe because everything was so disgusting. We obviously didn't stay. I told the front desk working we were not expecting things to be so disgusting and left and went to a Holiday Inn

Rooms very dirty

The room was fine. There were no issues to speak of. I prepaid for my room online, but I was charged again at check in. I told the front desk I had prepaid, and I showed him my receipt. He insisted that I had not paid and that it was possibly a preauthorization. I called and spoke with the hotel manager the following day and was promptly refunded the payment I made at check in. Overall, I would stay at this hotel again.

Hotel is unsafe, terrible conditions, no cleaning, door locks doesn't work, lift doesn't work, mold in bathroom, sheets are not cleaned, dusty, smelly, terrible

Clean rooms

Clean room and the lady at the check in desk was very polite and nice

Stayed at this hotel for its proximity to the airport, and ability to park and fly. The fridge in the room sounded like it was dying. The floors in the room were laminated and were sticky. The lights above the bed did not work. When I arrived back at the airport I called quality Inn to let them know so I could retrieve my vehicle. I told them where I was standing and they said it should be fine. Called again and mentioned that I was standing at a certain wicket they told me again it should be fine. I did not arrive to pick up my vehicle which was 6 minutes away till 2 hours after my flight landed. The limo driver made sure I understood that people staying at the quality Inn do not get served first. The whole experience made me just want to get out of the states as quickly as possible.

Great location

Great Place to stay friendly people

Horribly took a deposit supposed to be only 100 dollars took 150 dollars and 25 days later still haven't received it back my bank says they haven't released it yet called corporate absolutely no help offered me points on my next stay. Deposit was more than the damn room. NEVER AGAIN

Staff that night was excellent with meeting all my knees, friendly understanding and really wanted to help with the situation at the time

The staff was very nice. The tv volume did not work. The layout of the room was nice and the bed was comfortable. However, there was no comforter on the bed and the blankets were thin. The building itself is in need of repair and paint. The furniture in the food area looked old and stained.

They had overbooked ; room was dirty ; there was a pimp standing outside hotel entrance to watch out for cops ; no car parking spot was available

I was able to check-in with no issues.

Everything was sticky

Room was still dusty , sheets had marks and tv didn’t work at all .

It is what it is. A cheap place for a quick stay. But they really need to get on the house cleaning. The smell as soon as I got off the elevator on the 2nd floor was right in your face, or nose, as soon as the doors opened. Besides that smell, the room was okay I guess

The hotel room was clean, staffs was awesome

Perfect

They accused me of being someone else and wouldn’t let me check in v

The entryway could be more appealing to welcome guest.

Love the Raisin Bran for breakfast!! Great staff… friendly!! Clean room Plenty of room to park my Cart : )

This place smell like an old person house , smell like moth ball and mildew . The hallway where dirty this place is nothing like their advertising website .

Horrible

The actual room was nice but the building and area was noisy a bit not horrible overal and ok stay bed was great

It was filthy! And when I got to my room, the door was wide open.

Parking was terrible, hotel was in the process of updating/construction but was still extremely dirty. Lots of random food on hallway floors. Got into room and there was random puddles of water throughout the entire room.

Staff VERY friendly and helpful. Room Clean and well appointed.

Outdated

Worst hotel ever! Completely disgusting!!! Stand carpets throughout the entire hotel! Random painting supplies all over the floor! Stained bedding! Dirty bathtub.. so gross.. you couldn’t pay me any money to stay there again! They were even people selling drugs outside of the hotel..