The Dilkhusa Grand Hotel By Compass Hospitality

Breakfast was too expensive for a continental style at £14.50. Only 1 pillow on the beds and no evening meal so had to find another hotel. No 24 hour reception as advertised and no fee car park either. Decide we could not stay another night due to poor compliance with advertisement.

Good

Nice property

The First Lady on reception we felt was really rude and abrupt as we enquired about parking in the car park as the chain was up. The Second Lady was friendlier however did not like how we were told our room number out loud. I worked as a hotel manager for Greene King and it was policy we were not to tell but to show the room number due to safeguarding the guests. Especially if I was a female travelling alone, anyways charged for the dog which we accepted. There was just no personal touch, I had stated in our notes it was our anniversary and not even a happy anniversary. I also noticed if we had booked direct which would have cost me alot more than Expedia we could have had a free room upgrade if available but didn’t want to take the risk of paying and then not, the hallway ti our room 312 smelt absolutely horrendous, first night it was bareabke but the second was like sewage, it was not great. Also a complete mission for anyone wth dogs like myself to ve put on the 3rd floor. Especially with a lift that was tempremental in working. All other dog friendly hotels I have stayed in have had the dogs on ground floor rooms for easy access to outside areas for them to go to the toilet etc. the bathroom wasn’t very clean and there was piles of dust beside the wardrobes, the coffee tray etc. We don’t get away very often due to having kids and after paying the extra £20 dog fee I just felt really really let down. I wanted to looks To return with my children this year or even to a more

This is an old hotel that's a little tired, but clean and quiet

Second time staying here highly recommended

k i have stayed in this hotel direct before and it is wh i booked again, but through You! i booked in advance and i did try to change my dates to October, but i could not get through to any human at all on several numbers... so i tel the hotel to get help. they said they could not help as i booked through Expedia and i explained ui could not get hold of anyone at Expedia????...the reason i had to change my 1 week stay date because my brother had a choma and had an emergency hospital scare and me and my family here to support Jon. i tel hotel again to explain my situation and asked who has my money paid £300+ ? they said they had it and i have requested it be used to re arrange new dates .... which is reasonable request... please can you help? my email address is [email protected]. i am viewing homes to move to Devon.... thank you

Staff were great. My room was a good size ( I had a double room). Curtain was hanging off one side. Shower curtain was also hanging off. Shower was broken, so I could not put it up higher on the pole. Bath mat had mould on the underside of it. Breakfast was nice, with a varied choice of food.

The hotel was well placed for walking into Ilfracombe and the room was comfortable. As it was a large room the bed would be better to have been a king size as opposed to a double. The hotel obviously caters to bus trips and as such the dining was limited to the same, but the food was good and well cooked.

We were down there for my son wedding , It's totally ruined it for me. I felt so disgusting that I actually cried the first night. And had to go and buy my own antibac wipes to clean the room. Complaint about the room smelling of Urine And\nThat it was absolutely disgustingly dirty.Nothing was done until my husband had to complain.The second time

The hotel is very rundown the staff were not very friendly or helpful the breakfast was ok

The hotel is very dated but it is a good price, its clean and in a good location. If your looking for somewhwhere cheap to stay and dont mind basic then its perfect.

Friendly staff, great location for the museum, theatre, seafront and harbour. There is a bus stop right outside for Barnstaple for shopping. We asked if we could have a ground floor room when we booked and that was what we were given. The bathroom was large and very clean. We had to leave early as our granddaughter was unwell and the night staff were very helpful. We would stay in this hotel again. Only downside was the decor was a bit tired in our room.

the bed wasn't to comfortable but everything else was good thank you.

Charlie and Linda couldn't do enough. Yes the hotel needed some updating up the rooms were clean and the breakfast was good . Will definitely be back .

We found the staff friendly. The room clean and spacious. Enjoyed our stay

Appropriate price for the quality

Our sleep was ok, but it wasn’t what I expected from the photos. A good clean of the carpets would help and better amenities. I don’t think it was worth the price I paid.

Ok for short stay, noisy drain in road at front of hotel, every time a car ran over it, it was like a gun going off in the night, good breakfast, Ilfracoombe seems to be shutting down, derelict buildings and hotels all around, would not go there again.

Lovely stay. Basic but very clean. Staff friendly and helpful Quick check in and check out. Breakfast nice Would recommend and would stay again

Stayed for 4 night never got much sleep as room above us the floor was so creeky could hear there shower and there toilet Had to ask twice for toilet roll the wall paper was coming off in room And felt the receptionist when we arrived wasn’t very welcoming

Honestly up there with the worst hotel I’ve stayed in. No fans, rooms were absolutely roasting. Shower didn’t have a door or a curtain so water just goes everywhere. The bed was so uncomfortable and everything about it was just dingy… learned the following day it was used recently to hone asylum seekers and now I know why. Will not be staying there again…

I was booked-in for only one night without breakfast, so did not have the full B&B experience. Reception was friendly and helpful. The single room was comfortable with all that I needed for a very early start the following day. Definitely value for money and would use again given its very convenient location to all attractions including the harbour.

Poor parking but great hotel good value for money and right in the heart of town

It’s an absolute bargain to be honest. Could probably do with a bit of renovating but can’t argue with the price at all.

Good location staff friendly bathroom could do with shelving to put your toiletries on.

Lovely welcome from the staff on reception. Room was clean and comfortable, bathroom and shower cubicle was quite small. We stayed on a room only basis so can’t comment on breakfast or other meals. Unable to park at hotel but no problem getting into the nearby Jubilee gardens pay and display which is only a couple of minutes walk away. Main reasons for not giving a higher rating are that the hotel is showing its age and needs refurbishment, especially in areas like the stairs and corridors, and also because the room was very hot and even with the window open it was too warm and felt airless. We stayed when temperatures were not particularly high for the time of year and I would not have wanted to be in that room during a hotter spell. Overall the hotel offered very good value for an overnight visit and we would stay again if we return to the area,

Great location, friendly staff, very dog friendly, good and amusing entertainment. Comfortable beds, well equipped room. Will return next year. Thank you

Staff told me booking not gone through. Paid twice for one room as a result. Uncomfortable outdated HOT room. USELESS

Great value location, staff friendly stayed many times never had a issue

Entering the warm friendly reception area, you are greeted with smiles and laughter, and the staff are so friendly and chatty, making check in a breeze. The bedroom was spacious and clean, and the shower was large and had good water pressure. Evening dinner was delicious it was a 3-course meal – Fish Goujons for starter and Chicken and dauphinoise potatoes for main and fruits of the forest cheesecake for dessert. Bingo was on the go for the residents after dinner, loads of laughter and people having a really good time. My bed was comfy and a had a good night’s sleep. Breakfast was a full English breakfast and once again the meal was delicious. Ilfracombe is a town worth visiting so many things happening and the harbor is beautiful and of course Verity that is an amazing piece of art work standing at the entrance of the harbor, so much to do in the town and around the town – art classes, chocolate making classes and a History tour of Ilfracombe as well as smugglers talk and ghost hunting. Jump on a boat and head over to Lundy Island to see the Puffin birds and the beautiful scenery. Swim with the seals, off you go on a boat, jump overboard and swim with the seals. Great hiking trails and gorgeous beaches and even a theatre (Landmark Theatres) with some amazing shows across the road from the hotel. Golf courses are plentiful in the area and are definitely a must for the avid golfer, making Ilfracombe and Dilkhusa a place to see. I will be back!

This was our 4th visit and as usual the standard was good Nice friendly helpful staff. Clean spacious room and bathroom with nice shower. The hotel offers breakfast and evening entertainment but we had other things booked. A nice reasonably priced hotel at a convenient location. Would recommend