Hilton Garden Inn Leiden

The room was very clean and beds were very comfortable a standard great hotel room. The hotel is very secure and the restaurant was also very, but it was very quiet, it was a Thursday night but even so felt a soulless. Would recommend for a short stay excellent quality great value. Adrian & Annabelle Straatman Wyberton Boston Lincolnshire

We booked connect rooms, one of room’s lamp and air condition are broken.

No bottled water in the room. You can buy it in reception for a hugely inflated price. It's just mean spirited

,p

Everything was okay, had a nice stay

Nice room Breakfast not 4star like

The Hotel was good. The Service especially at the breakfast needs to be improved so that the refilling and the cleaning of the tables is working

Great place, big connecting family room and good food. No problems at all. Booked through Expedia and breakfast included.

Checkin experience was bad - wish more kind service

Good stay here. They rent bicycles and that’s a great option to ride out and about and into town.

Didn’t want breakfast, only coffee. Had to pay extra for it. There was instant coffee in room

Good

VERY CLEAN, NICE BREAKFAST

Nice Hilton with decent pricing with the exception of the 17,50 euro charge for parking which is very high

Was told there are no pet free rooms. It’s a free for all, so if you have asthma or allergies do NOT stay here. Any room is allowed pets. I woke at 3am unable to breathe as I have asthma, as does 8.3% of the population. The reception were rude and asked how I knew. I’ve had asthma for 46 years and know what triggers it. They begrudgingly moved me to another room. I went in the new room and air con was stuck on hot. It was 27° in the room. I had to leave the front door open and window for an hour to reduce temperature. Next day given another room. At 22:30 someone decided to run for and hour and a half in the treadmill right above my room. The reception told lies and said it was open till midnight. It’s not the gym is meant to be closed at 22:00. Then at midnight had weird middle aged lads running up and down the corridor at 00:30. The phone didn’t work in my room. Then after 5.5 hours woken up at 6am with treadmill again. Worst hotel I’ve ever tried to sleep in for 11 years travelling EU and USA.

A US American style hotel.

Nice Hotel - well located for the science part. Bar and restaurant very expensive

It was amazing

Great breakfast

We had 3 separate bookings for a total of 9 days in a space of 2 weeks at this hotel, which we have frequently booked in the past 10 years. Despite having booked and paid more for a larger room for our family of 4 on the last leg of the trip, we ended up getting a smaller room than the one we had before, even though during our earlier leg 5 days earlier the receptionist had told us we were getting a larger room than the 3-bed one we had. The new room didn't even come with enough towels or cups/glasses for the 4 of us! When I inquired about this, the receptionist indicated that given the fact that it's high season, no one could tell us in advance which room we would be getting and this was the only room left. I asked if in any case they could place a roll-away bed, as instead of 3 beds as before, there were only 2 in the room. The receptionist indicated that they would do this - the next morning!- , but this didn't happen. Despite asking housekeeping for extra glasses and cups, these didn't come either and we had to go to reception to get extra towels. Although the staff is very friendly, it's disappointing to see that this is unfortunately not the quality of service I am accustomed to from this hotel.

We have frequently been staying at the Hilton Garden Inn in the past 10 years. The staff remains very friendly, the rooms are comfortable and the reception area has undergone a beautiful renovation, but the price-quality ratio has largely deteriorated. Asides from a substantial increase in rates, I noticed a lack of information and clarity on certain choices when booking, by which I accidentally ended up paying more for my booking and not getting breakfast on the last leg of my trip. The information from the staff to us as guests was also lacking. Despite there being a construction site in front of the hotel, which would wake me up every morning at 7 am, this was not mentioned before I booked. One night, while happening to ask the receptionist for something at 12 am, she casually mentioned that I should avoid drinking the tapwater the next morning and following days as they were going to be working on it that night. The next morning my husband was able to shower normally at 8 am, but when I went to shower 10 minutes later, to my dismay, no water came out of the tap! With luck my kids and I were able to get a trickle of icy cold water to shower with. Judging by the line of people at the reception asking about the water situation, most other guests clearly hadn't been informed about this situation beforehand, which I feel is the least the hotel could've done.

Clean, modern, well maintained hotel. Staff all very helpful and friendly. Great breakfast options. Great energy overall. The only thing is that you need a car to get anywhere really, and parking is at 17.50 euros extra per night. Should be included in the hotel fee since it's almsot impossible not to have a car.

The property and staff were great. Only complaint I have would be a barking dog for hours in the room next to ours….

Beautiful property with excellent decor and ambience. Staff so friendly, welcoming and helpful. Spotless clean. Breakfast good but not outstanding. Dinner very nice but limited menu. Would stay here again.

Very nice new clean hotel

Nice place to stay

Great location next to CORPUS. COmfortable bed, spacious room, and good breakfast.

a awful nights sleep, the rooms was clean, modern and bed was really comfortable but was severely let down by pillows about really hard pillows like bags of cement 30/40cm long they your head just roll off all night, never got comfortable I htink i had 2/3 hours sleep at most all night. Would never stay here again. My work collegues and i travel a lot for work and stay in lots of hotels and we rated this the worst nights sleep in a hotel

Close to Corpus. Breakfast was ok. Room was spacious, but could an upgrade.

Staff were all brilliant and attentive. No issues. Perfect for visiting Corpus.

We enjoyed our stay. The staff was very attentive and helpful. We would stay here again.

The safe was very nice and was very helpful during my stay.